Constant Disconnects

majulook · October 2015

Logon select character disconnect

Logon select character play 5 minutes disconnect.

Logon select character play 15 minutes disconnect.

Logon select character play 5 minutes disconnect.

Logon select character play 10 minutes disconnect.

Logon select character play 20 minutes disconnect.

Logon select character disconnect.

It's not my internet connection as simultaneous connection to company db not affected.

temjiu · October 2015

I'm dealing with this allot as well. Started this morning. network connection looks good, im streaming video, son's playing FPS on ps4....nothing else is dropping or glitching. ping times to google servers are great, so nothing local...

its getting frustrating, as I frequently die when I DC during combat.

temjiu · October 2015

been running a few tests. seems like my issue is related to an add-on. I turn off all add-ons, no DC. one by one turned on add-ons until the DC's came back. Still tinkering to see if it's more then just one, but at the moment, MiniMap is the one that's doing it for me. Which is sad...love the add-on

It's also odd that it started this morning. I did no add-on upgrades, i did no updates or changes to my system. I don't recall that Z released any patches last night...not sure why everything would be fine yesterday, but today the addon is causing me to DC every 5-10m.

But just pointing this out Maju, in case your using add-ons, you may want to try disabling them to see if it solves it, then re-enable them one at a time as you play until you find the one that is DC'ing you.

b-l-a-d-eb16_ESO · October 2015

same here. do i get my money back please?

DeTosc · October 2015

majulook wrote: »

It's not my internet connection as simultaneous connection to company db not affected.

Well I doubt that the ESO Megaserver - NA or EU btw? - is located close to your company's db.
So this is no proof at all, that you are not having issues with your internet connection to the ESO Maegaserver

warrhell · October 2015

I have this problem too

majulook · October 2015

DeTosc wrote: »

majulook wrote: »

It's not my internet connection as simultaneous connection to company db not affected.

Well I doubt that the ESO Megaserver - NA or EU btw? - is located close to your company's db.
So this is no proof at all, that you are not having issues with your internet connection to the ESO Maegaserver

Its NA Megaserver
While the routing is probably a bit different, connection to the previous mentioned DB at Walter Reed would put the locations pretty darn close, unless the ESO Megaserver its not in Bethesda.

Silverforte · October 2015

This has been happening to me as well. Just did, actually.

temjiu · October 2015

majulook wrote: »

DeTosc wrote: »

majulook wrote: »

It's not my internet connection as simultaneous connection to company db not affected.

Well I doubt that the ESO Megaserver - NA or EU btw? - is located close to your company's db.
So this is no proof at all, that you are not having issues with your internet connection to the ESO Maegaserver

Its NA Megaserver
While the routing is probably a bit different, connection to the previous mentioned DB at Walter Reed would put the locations pretty darn close, unless the ESO Megaserver its not in Bethesda.

In addition, I threw up a traceroute to the patch servers to test...latency is fine, under 50ms for even the slower points. server is also relatively local up here in the Seattle area, so i don't see any backbone longhauls being the culprit. Plus, usually a latency or disconnect DC is preceeded by signs (everything stops moving, things freeze, you can't cast, etc.) This one just literally drops you...im reaching for something, or casting a spell, or whatever...and bam. login screen.

Update on my tests...the DC's slow down quite a bit when i drop a few specific add-ons...but they're still there. and they didn't exist at all until Saturday morning (PDT). US server.

But the fact that Add-ons impact the frequency could be important. not sure how the engine interacts with them (or vice versa), but the ones that seem to impact it the most revolve around the map for me. I'm running Wykkyd's suite, skyshards, lootdrop, and inventory grid view with little to no DC's (about once every few hours). I add minimap and it skyrockets to once every 5m.

magnusthorek · October 2015

I'm having issues with constant disconnection too. I believe that the problem is more with Windows 10, I recently upgraded "for free", that is affecting several people around the world.

I start playing, Internet link working fine and suddenly I'm disconnected. I notice that the game stopped responding (activators don't work, crafting station becomes unresponsive...) and then I Alt+TAB to check and I'm down.

For some reason, Windows 10 doesn't reconnect automatically, although it's set to do so, so I connect manually again and check my browser to confirm that it is working. However, the game already booted me to login screen at this time.

If the loading screens were short like they used to be and we, clients, are asking for a solution for a very long time, it wouldn't be a big deal, but they're not. I have to TRY to login again (because the game seems to take a little longer than regular browser to notice I'm reconnected again), wait for a long loading screen to see my characters, pick one and wait another long loading screen to finally resume my gameplay.

It would so much simple if the game could, somehow, notice that something is wrong with connection and show us a prompt message like "Unable to communicate with game server. Check your Internet connection and try again" with two buttons, by default, [ E ] Try again and [ ALT ] Cancel.

There are other famous games that have such feature.

This not only will give us a heads up "hey moron, Windows disconnected you again, go and check it out", but would prevent the annoyance of this unsolvable (or uncared) loading screens issue.

Silverforte · October 2015

Windows 7, no addons, healthy connection to NA server. Just happened again.

Silverforte · October 2015

Servers apparently crashed, on top of all of this. Lot of good that extended maintenance did.

Icy · October 2015

If your problem is specifically that you're getting "the world freezing around you" when you're in a big PvP combat, try the solution (work around really) at http://forums.elderscrollsonline.com/en/discussion/226764/possible-solution-getting-kicked-to-log-in-screen-in-pvp-after-everyone-freezes-but-you. It worked for me.

PURPLE245 · October 2015

and me cant even log in with out a 500+ ping and im getting logged out every 2 mins i think the new hardware messed everything up so we have to wait so long for them to put the server back up we get on the servers just to ger crazy lagg

therorkstar · October 2015

Got disconnected about 10x yesterday in a span of 5 hours. It's not my Internet connection/ISP.

vamp_emily · October 2015

therorkstar wrote: »

Got disconnected about 10x yesterday in a span of 5 hours. It's not my Internet connection/ISP.

If you are on PC, try lowering your graphic settings, then restart the game and see if that helps.
If you have addons, disable all of them and see if you still have the same problem.

therorkstar · October 2015

vamp_emily wrote: »

therorkstar wrote: »

Got disconnected about 10x yesterday in a span of 5 hours. It's not my Internet connection/ISP.

If you are on PC, try lowering your graphic settings, then restart the game and see if that helps.
If you have addons, disable all of them and see if you still have the same problem.

I have all the game settings on low, no add-ons. Still having issues

Whenever I get DC'd, I have to completely close the game and launcher then login again. If I don't, I get a message that says "Login Timeout" or "Could not connect to server."

tarondestiny · June 2018

this is old but... I still have this?
My system is quite good, connection too and i don´t have any add ons. I "lose connection" quite frequently this throws me back to login about at least 2 times an hour... it´s even more frustrating if you just beat a hard dungeon and right after the boss drops .. boom you´re out.

ZOS_Bill · June 2018

There are currently multiple threads open regarding disconnection issues while playing ESO. Please use this thread for troubleshooting assistance and for further discussion. We are closing this thread as it is also a necro from three years ago.