Maintenance for the week of May 25:
• PC/Mac: No maintenance – May 25
• ESO Store and Account System for maintenance – May 27, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
I would expect ZOS to prioritize responses on the weekend, so if yours was put in before, I would not expect a reply until next week. Unless, that is, they consider it a priority, but have been backlogged.