I was able to log on about an hour ago. I am on PS4 NA.

OK, it seems after summerset update there were two logo of ESO on my playstation screen (one was from disc in drive), I tried with other logo and it started 20.73 GB update file.

Could it be responsible somehow ?

@ZOS_GinaBruno

Almost 60 hour now :banghead:, It's damn hot outside (can't go out), I don't watch TV (not even a cable connection for a decade now). I Just have 2 laptops, one desktop, one PS4 and one TV (for PS4) for entertainment in my room. I was totally invested in the game, So all of a sudden I have nothing to do. I am a loose canon on internet, Taking pot shots at vegans, Debunking religious scriptures hundreds of millions of people believe in, taking stand against pseudo science like multiverse/ no boundaries proposal.

All this when I am holding 99% of myself back and now I am thinking about writing few pages on 'how Atlantic slave trade destroyed lives/economies/social structure and to this day creating problems' from a scratch. So before anybody puts a hit on me, Please stop me by restoring my game.

I don't know what's wrong But I still can't log in to game server.

I have game disc in PS4 disc drive and two icons of ESO on playstation screen. Both are showing 102 GB space on disc and updated to latest patch.

I tried with both, With two different internet connections just now and result was same. I never moved past character loading screen, it always showed 'requesting character load...' and I never reached to next screen and was always sent to first screen with following message.

'Unable to connect to game server, please make sure you have a valid internet connection'

I really hate to bug people, I guess I won't be posting again on the issue. But it's completely broken for me and I can't play it.

imnotanother wrote: »

Are you logged in to your PSN that is active or linked to ESO?

Yes and It was always linked with ESO. I can't understand what changed in last 4 days But I didn't do anything.

imnotanother wrote: »

DocDova wrote: »

imnotanother wrote: »

Are you logged in to your PSN that is active or linked to ESO?

Yes and It was always linked with ESO. I can't understand what changed in last 4 days But I didn't do anything.

Is your PSN account suspended or banned?

DocDova wrote: »

@ZOS_GinaBruno

Almost 60 hour now :banghead:, It's damn hot outside (can't go out), I don't watch TV (not even a cable connection for a decade now). I Just have 2 laptops, one desktop, one PS4 and one TV (for PS4) for entertainment in my room. I was totally invested in the game, So all of a sudden I have nothing to do. I am a loose canon on internet, Taking pot shots at vegans, Debunking religious scriptures hundreds of millions of people believe in, taking stand against pseudo science like multiverse/ no boundaries proposal.

All this when I am holding 99% of myself back and now I am thinking about writing few pages on 'how Atlantic slave trade destroyed lives/economies/social structure and to this day creating problems' from a scratch. So before anybody puts a hit on me, Please stop me by restoring my game.

Nope, It would have said so via e mail or when I log in, But everything is working fine. Just added PSN free games for month in my library yesterday.

It can't be a fault on ISP part ? As I tried with two different ISP and both time same thing happened.

same thing happened to me last night several times. For the couple of mins I did actually load into the game it was extremely laggy and impossible to play

one of the gerbils they have running the servers must have died

DocDova wrote: »

I would have blamed it on ISP if everything else wasn't working fine, is it possible that they can selectively disable ESO server ? But then again I tried it with two different ISP.

The two icons is a bit troubling. I think you're probably experiencing somthing unique to your setup since the forums would be flooded if many PS4 users couldn't log in. I'm on PS4 NA and have no trouble logging in. Avoiding perma-freezes is a whole other story... but anyway, here's what I would do in your position.

1) I know you said you had two ISPs, but do you also have two routers? If yes, move on. If no, try swapping the router out or doing a factory reset on it and setting it back up.

2) If you're on WiFi, try running ethernet just as a test to eliminate the PS4 WiFi or signal as a possible cause

3) Delete the PS4 SAVE file (not the game)
https://help.elderscrollsonline.com/app/answers/detail/a_id/36158/~/how-do-i-delete-the-elder-scrolls-save-data-on-console

4) Then rebuild the PS4 Database
https://www.youtube.com/watch?v=DuGjE8hmusw

5) If still having trouble or seeing two icons at that point, I'd blow away the whole game, reinstall from disk, then re-download the latest update.

would you believe that there are two icons in application saved data for ESO. When I uploaded them to online storage, one of them had previous backup of like 6/12/2017, or first week of me playing ESO.

I actually brought morrowind first from PSN store, without owning base game (digital/disc) and after one week they showed me a message where they said I need to buy base game to continue playing, Since it was like 30-40 $ and I could have gotten a disc for like 10 $, I brought the disc. Probably game files were downloaded during that one week But since I never paid for it digitally, they weren't utilized and when I preordered summerset, it also included base game and somehow it all got activated again.

Meanwhile database rebuild completed and I still see two icons, SO I will be brave enough and delete digital game icon, Both shows same 102.9 GB space on disc and version 1.36.

If everything goes fine, we will take the credit and if it doesn't work, I will blame Zenimax and my ISP.

Ouch - And the database rebuild didn't work, and trying an ethernet connection didn't work either? That's crazy... Well, the good news is that if you reinstall the base game from disk, there should be only one download from ZOS. But I really hope that fixes it, or I don't know what else to suggest.



Good luck

@dotme
Downloaded 63 gb of update, deleted saved game data again on ps4 and rebuild database again and still same problem persists. :Banghead: :banghead2: :banghead3:.

Now we are out of options. To be honest if it had worked I would have asked zos for consultancy fee for both of us.

@ZOS_GinaBruno

I have done everything I could. It's time for you to take charge and solve this. It's out of my expertise, it's 5th day of this problem. Game is totally broken for me, plz do something.

Kindly at least acknowledge problem and solve this. If it had happened at start of game then I would have stepped out, but I have invested too much hours to walk out now.

I tried everything at my end before bugging developers again, but I am out of options now.

Just took a look at past threads - do I understand that you can get as far as character selection, but then get kicked after choosing the character? If so, what happens if instead you make a new character as a test? Can you log in with that?

If the answer is yes, then it's definitely on ZOS side and you can include that info in your ticket - make it Character Stuck or something so they know it's not just a console connectivity issue...

As a reminder, This problem is not RESOLVED YET, I been playing ESO ever since with mobile internet, and ESO log me out of game whenever I receive any call longer than 15 seconds. What am I supposed to do ? ESO would always kick me out of server at character selection screen 100% of the time.

Other than for ESO, My Home internet connection is working fine for everything else. Like 40 days and this problem is still persisting with 100% accuracy, I can't update other application while playing as I get like only 2GB data/day on mobile internet, If I use home internet (with no data limit), I can't play ESO.

OK, I was unable to login to ESO server with my Broadband connection since June 19 and somehow was playing with my mobile internet provider's internet. Since yesterday, I can't login with mobile internet as well.

As I already mentioned numerous times, Broadband is working fine with everything else other than ESO (What they can do ? They will say internet is working fine) and same goes for mobile internet as well.

I am allowed to login to North American Server (on which I play), and I am kicked out EVERY TIME at character selection screen. Game is now 100% broken for me as I can't login to server with any internet service I have.

I went to 'Support' section of this site, But it's more like FAQs rather than where I can TYPE my problem, can't get in game ticket as I can't login.

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA

RouDeR wrote: »

DocDova wrote: »

OK, I was unable to login to ESO server with my Broadband connection since June 19 and somehow was playing with my mobile internet provider's internet. Since yesterday, I can't login with mobile internet as well.

As I already mentioned numerous times, Broadband is working fine with everything else other than ESO (What they can do ? They will say internet is working fine) and same goes for mobile internet as well.

I am allowed to login to North American Server (on which I play), and I am kicked out EVERY TIME at character selection screen. Game is now 100% broken for me as I can't login to server with any internet service I have.

I went to 'Support' section of this site, But it's more like FAQs rather than where I can TYPE my problem, can't get in game ticket as I can't login.

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA

Have you reinstalled your PS4 operation system software ?

and FYI, when receiving a Calls on your Mobile network your i-net connection is temporary interrupted so it is completely normal to get disconnects during phone calls.

I actually reinstalled entire game (100 gb takes like 40 hours on my connection), I don't receive many calls and during gameplay I won't pick (or let it even ring) unless it's really important (Which would be like once or twice during 12 hours of gameplay over days). after previous post I was been able to play with mobile internet before maintenance, I was able to login ok with 4 different characters for writs. I was once logged out when I tried to jump to different zone. Though I would confirm it when maintenance is completed. For now I am okay with status quo with playing on mobile internet, as hopefully a nationwide internet provider would provide better home connections in one or two months, So I am not much concerned about my current broadband ISP, As I would be leaving them.

If problem persist with new broadband connection as well, then I would give reinstating PS4 system software a go, But it's highly unlikely to be cause of problem as I can use PSN, game updates on either of internet connection, I still download my ESO update file with broadband only as they are big and my mobile internet data is limited to 1.5 gb/day. It's some technical issue, which is way beyond my non existent technical expertise. But for now, I am content with status quo where I can freely play my game on mobile internet.