Why we need better communication

oXI_Viper_IXo · June 2018

Like many of you, I was extremely disappointed to discover that the patch today didn't fix the freezing issues happening in PVP. A large source of this frustration is the fact that we were lead to believe this patch would address and resolve this issue.

When we keep getting super vague comments from the mods like "we're investigating the issue" or "the patch this week will fix some of the issues you're encountering in PvP," that only adds to the frustration.

I don't know if there is a lack of communication between the devs/coders and the forum mods, but I feel like this kind of thing happens often. We want to know specifics: what are you investigating? What specific issues will be fixed in each patch?

Better communication = less frustrated players.

NewbieOKS · June 2018

you forgot to tag

@ZOS_GinaBruno @ZOS_JessicaFolsom

davidj8291 · June 2018

We were EXPECTING this update to fix this issue. They advertised it as a fix in DIRECT RESPONSE to people here on their forums.
Yet when it doesn’t fix it:
“Oh it was just for little hiccups. Not a serious fix for the game breaking problem.”

That’s why I cancelled my subscription

[Edited for inappropriate content]

Apache_Kid · June 2018

I froze and crashed today as many times as i did yesterday. Patch was a sham.

Edit: i must admit the patch was not a total sham as they fixed the invisible death wall in vAS.

oXI_Viper_IXo · June 2018

Better communication doesn't including locking any and all threads that contain information you don't want to hear.

Sandman929 · June 2018

oXI_Viper_IXo wrote: »

Better communication doesn't including locking any and all threads that contain information you don't want to hear.

Evidently, it does.

Sandman929 · June 2018

Wait a minute...are you talking about the Steam issues? If so, they can redirect you to that topic. Otherwise, this is probably baiting and insults.

DenMoria · June 2018

Maybe they should go back to a "subscription only" game. It would certainly eliminate a lot of the feedback threads.

Sandman929 · June 2018

DenMoria wrote: »

Maybe they should go back to a "subscription only" game. It would certainly eliminate a lot of the feedback threads.

I'd have a subscription, and still give feedback.

davidj8291 · June 2018

Yep. Closing threads because they contain info that they didn’t want to hear or see and made up excuses to justify it.

All we want is better communication as the people who pay for their service and product.

DenMoria · June 2018

Agreed. If I have a subscription I have and should provide feedback. If I do not have a subscription then I am not supporting the game? I suspect that people w/out subscriptions still purchase in the crown store though.

Sandman929 wrote: »

DenMoria wrote: »

Maybe they should go back to a "subscription only" game. It would certainly eliminate a lot of the feedback threads.

I'd have a subscription, and still give feedback.

Sanctum74 · June 2018

I think they have been very clear in their communications. They continue to ignore game breaking bugs for weeks, months, and even years and then close down threads or refuse to respond to them.

They do not value us as paying customers, not sure how they could communicate that any better than they already have.

valeriiya · June 2018

Sanctum74 wrote: »

I think they have been very clear in their communications. They continue to ignore game breaking bugs for weeks, months, and even years and then close down threads or refuse to respond to them.

They do not value us as paying customers, not sure how they could communicate that any better than they already have.

you're right, their silence has made it very clear how they feel. I don't think people need to go so hard on @ZOS_GinaBruno though, she doesn't manage the devs and like I said in another post, I'm sure she'd love a day where everything "worked as intended"

Sanctum74 · June 2018

valeriiya wrote: »

Sanctum74 wrote: »

I think they have been very clear in their communications. They continue to ignore game breaking bugs for weeks, months, and even years and then close down threads or refuse to respond to them.

They do not value us as paying customers, not sure how they could communicate that any better than they already have.

you're right, their silence has made it very clear how they feel. I don't think people need to go so hard on @ZOS_GinaBruno though, she doesn't manage the devs and like I said in another post, I'm sure she'd love a day where everything "worked as intended"

I agree, personal insults should never be tolerated. Those people should have their post deleted and then given a warning or suspension. With that being said when you continually ignore your paying customers pleas for help then it might be expected you're going to get some of that negative karma right back at ya. That's how business works.

I've been in similar situations in management, R&D, and tech support and sometimes just a quick little "I apologize for the inconvenience and we are working on a solution" will go a long ways to appease your customers. Respect is a two way street.

CelestialSlayer · June 2018

Look they make money out of players passion, addiction to crates and the never ending grind. If they cut that off, you are gonna get some angry people going cold turkey.

Miswar · June 2018

To be honest I don't envy Gina or Jessica for their jobs.

They do not make these fixes and propably are being told what to say...

Than again there is no excuse for this kind of crap they keep putting up.

I would love to hear from mr Firor who was all happy face in E3 or anyone who is actually responsible for the server performances etc.

They should run extended ESO twith with these people on it who actually make and prioritize what is been worked at.

I doubt they have the balls to show up though and this will explode in their faces once the new midyear event arrives. It is going to horrific beyond imagination.

...than again the amount of communication they actually do with their paying audience... well they deserve it and not speaking about the community managers.