Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
Steam or ZOS? - explanation required!
cheops
✭✭✭
My request to ZOS is this:
If it is a steam problem then state as much and explain what the nature of the problem is and what steps are being taken to resolve it.
if it is NOT a steam problem then please state as much and explain why it is STILL a problem and why you have failed to resolve it.
It's not a lot to ask is it?
If it is a steam problem then state as much and explain what the nature of the problem is and what steps are being taken to resolve it.
if it is NOT a steam problem then please state as much and explain why it is STILL a problem and why you have failed to resolve it.
It's not a lot to ask is it?
9
-
schattenkind✭✭✭As if anyone there would care about your request... *yawn* You should know better by now...PC - EU
Primary: PvP: magSorc, magNB, PvE: DK Tank, Templar Heal
Secondary: PvP: magDK, Templar, PvE: Warden something4 -
Reverb✭✭✭✭✭
✭✭✭✭✭A company that values its technology partners is not going to publicly blame or cast shade on any of them. It would only erode Zeni's credibility in the eyes of other current or future potential partner companies. No one wants to do business with someone who will throw you under the bus.
I expect that both companies are working together on the problem, and we won't see any official statement about cause. I would also suggest that the research focus on the Zeni code that checks and passes back login reward eligibility and how those bi-directional packets are being handled by the steam authentication process. But that's just me.Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche9 -
cheops✭✭✭A company that values its technology partners is not going to publicly blame or cast shade on any of them. It would only erode Zeni's credibility in the eyes of other current or future potential partner companies. No one wants to do business with someone who will throw you under the bus.
I expect that both companies are working together on the problem
Well, I think that ZOS ARE throwing Steam under the bus by their default postion and absence of explanation.
Whoever is at fault they HAVE HAD LONG ENOUGH TO FIX IT BY NOW so why is it not fixed?
0 -
DaveMoeDee✭✭✭✭✭
✭✭✭My request to ZOS is this:
If it is a steam problem then state as much and explain what the nature of the problem is and what steps are being taken to resolve it.
if it is NOT a steam problem then please state as much and explain why it is STILL a problem and why you have failed to resolve it.
It's not a lot to ask is it?
I suspect that if it was clear where the problem was, it would be resolved already.3 -
cheops✭✭✭Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.3 -
redshirt_49✭✭✭✭Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
Spoken like someone with no clue about how computer coding works. Ask anyone who's dabbled in a bit of Java how hard it is to find a bug in a hundred lines of code, never mind hundreds of thousands.10 -
cheops✭✭✭redshirt_49 wrote: »Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
Spoken like someone with no clue about how computer coding works. Ask anyone who's dabbled in a bit of Java how hard it is to find a bug in a hundred lines of code, never mind hundreds of thousands.
lol - I do know that this problem has been ongoing for months and has now been precipitated by ZOS own server maintenance.
smacks of incompetence....Edited by cheops on June 19, 2018 2:33PM1 -
Apache_Kid✭✭✭✭✭
✭✭✭✭redshirt_49 wrote: »Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
Spoken like someone with no clue about how computer coding works. Ask anyone who's dabbled in a bit of Java how hard it is to find a bug in a hundred lines of code, never mind hundreds of thousands.
Spaghetti Code!!!!!!!!!!!!1 -
Luthid✭✭✭Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
7 -
cheops✭✭✭Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
well its just as well I have a proper job then
0 -
redshirt_49✭✭✭✭Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
Agreed. People seem to think it's so easy. There's a problem with X, so go to the code of the problem, go to X and "fix" it.
Imagine searching for a needle in a haystack. Now imagine the needle is actually also a straw of hay. Good luck!4 -
Vandus✭✭Zenimax Terms of Service wrote:You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform...
https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_10
While I understand the frustrations, everyone who is complaining or silently fuming all agreed to the TOS. Hence the lack of communication as they are not required to confirm or deny their role in the issue.
Edited by Vandus on June 19, 2018 3:34PM0 -
cheops✭✭✭Oh for heavens sake!
Its not like this problem occurred for the first time today.
How long is a reasonable time frame to expect a fix to be delivered in then?0 -
Apache_Kid✭✭✭✭✭
✭✭✭✭Zenimax Terms of Service wrote:You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform...
https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_10
While I understand the frustrations, everyone who is complaining or silently fuming all agreed to the TOS.
I'm sure that makes all of the people who cant log into the game feel much better. It's not like anyone is threatening legal action...2 -
Malcadicta✭✭✭Its just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
I get that it takes time, finding bugs is a tedious mess and fixing them is even worse.
Now, I'm still mad but mostly because I'm getting no information. I get it, it's probably a tricky issue to fix but writing a short statement acknowledging the problem is not. And that would not make me feel completely ignored by ZOS as a player.Edited by Malcadicta on June 19, 2018 3:35PM@Malcadicta - PC EUMalamhin - dd magsorc Dunmer (main)
Maladict Temperance - healer magplar Altmer
Malifer Viridi - tank magden Bosmer
Malafas Mastiphal - healer magblade Dunmer
Malady-Not-Talked-About - healer magden Argonian
Manutri'Tion - dd stamblade Khajiit
Malatesta the Fourth - tank magdk Redguard
Malcadh - healer magcro Altmer4 -
FanmaR✭✭✭
Yeah, you're part of the problem.As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
I work for Bol.com, the biggest online store of The Netherlands. If something is broken where thousands of people come in contact with, then it HAS to be fixed as soon as possible. It's obvious you're a manager, not a programmer since most coding problems CAN be found very easily by repeated testing like any form of problem-solving, no matter in what language you do it in or for what type of software.
If our website refused to let our prominent users log in 3 times a month while actual money is on the line, we would've been bankrupt by now. Thankfully we don't have the same mindset.
IT managers like you are part of the reason half the people in our sector never do any actual work. "It's not as easy as you think it is" is the standard reply to postpone any problem that people are too inept to deal with. While a team of students working for minimum wage and a drive to prove themselves will have it fixed in 24 hours. Not because students are geniuses, but because they don't shy away from actual work.
This has been proven time and time again while people like you give IT departments a bad name for refusing to do actual work under the guise of "you can't just fix it" even though that's their job. I hope your HR department gets rid of the people who are just giant time wasters.Edited by FanmaR on June 19, 2018 3:43PM9 -
PouletRico✭✭✭
Yeah, you're part of the problem.As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
I work for Bol.com, the biggest online store of The Netherlands. If something is broken where thousands of people come in contact with, then it HAS to be fixed as soon as possible It's obvious you're a manager since most coding problems CAN be found very easily by repeated testing like any form of problem-solving.
If our website refused to let our prominent users log in 3 times a month while actual money is on the line, we would've been bankrupt by now. Thankfully we don't have the same mindset.
IT managers like you are part of the reason half the people in our sector never do any actual work. "It's not as easy as you think it is" is the standard reply to postpone any problem that people are too inept to deal with. While a team of students working for minimum wage and a drive to prove themselves will have it fixed in 24 hours. Not because students are geniuses, but because they don't shy away from actual work.
This has been proven time and time again while people like you give IT departments a bad name for constantly refusing to do actual work. I hope your HR department gets rid of the people who are just giant time wasters.
E-commerce website != MMO. This is not comparable, not at all.
Two type of services = two type of software, a game engine like ESO, it's like x100 more complex than any e-commerce website.
Edit: In any case, I can't login (Steam
), so it seems like there is a actual problem in IT team at ZOS. A problem should not re-appear 3 time in a month. Edited by PouletRico on June 19, 2018 3:43PM@PouletRico - EU PC Megaserver
PouletRico - TankDK - EP
Experimental Kamikaze - StamDK - AD
I'm doing my best, but I'm not a native speaker2 -
Vandus✭✭Apache_Kid wrote: »Zenimax Terms of Service wrote:You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform...
https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_10
While I understand the frustrations, everyone who is complaining or silently fuming all agreed to the TOS. Hence the lack of communication as they are not required to confirm or deny their role in the issue.
I'm sure that makes all of the people who cant log into the game feel much better. It's not like anyone is threatening legal action...
It's nothing personal, it's business. It isn't about 'feelings' it's about facts. The fact is people agreed to these terms, whether they read them or not, and while it is frustrating complaining will get you nowhere. As I said, I understand the frustrations, but you can't honestly attempt to call out a company for service issues when you had to agree to not hold them liable for said issues. You're the only one who mentioned any kind of legal recourse, either way as a part of the TOS you can't take legal action against them.
0 -
cheops✭✭✭If ZOS put sufficient resources in to fixing this longstanding problem it would be fixed already2
-
Itzmichi✭✭✭✭✭PouletRico wrote: »
Yeah, you're part of the problem.As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
I work for Bol.com, the biggest online store of The Netherlands. If something is broken where thousands of people come in contact with, then it HAS to be fixed as soon as possible It's obvious you're a manager since most coding problems CAN be found very easily by repeated testing like any form of problem-solving.
If our website refused to let our prominent users log in 3 times a month while actual money is on the line, we would've been bankrupt by now. Thankfully we don't have the same mindset.
IT managers like you are part of the reason half the people in our sector never do any actual work. "It's not as easy as you think it is" is the standard reply to postpone any problem that people are too inept to deal with. While a team of students working for minimum wage and a drive to prove themselves will have it fixed in 24 hours. Not because students are geniuses, but because they don't shy away from actual work.
This has been proven time and time again while people like you give IT departments a bad name for constantly refusing to do actual work. I hope your HR department gets rid of the people who are just giant time wasters.
E-commerce website != MMO. This is not comparable, not at all.
Two type of services = two type of software, a game engine like ESO, it's like x100 more complex than any e-commerce website.
Mate, at the end of the day its all just code. I should know my product fairly before selling it.Here, have a chill pill 💊!3 -
idk✭✭✭✭✭
✭✭✭✭✭It is not unusual for companies to refrain from outing their partners when issues occur.
Being that logging into the ESO servers is working just fine it does seem more likely to be an issue on Steams side of the equation.
After all Zos does not take this long to fix their servers when we cannot log in and has in the past been slightly more communicative than they are now. Probably because they were in control of the situation. Certainly not suggesting Zos has been perfect in the past.1 -
Apache_Kid✭✭✭✭✭
✭✭✭✭Apache_Kid wrote: »Zenimax Terms of Service wrote:You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform...
https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_10
While I understand the frustrations, everyone who is complaining or silently fuming all agreed to the TOS. Hence the lack of communication as they are not required to confirm or deny their role in the issue.
I'm sure that makes all of the people who cant log into the game feel much better. It's not like anyone is threatening legal action...
It's nothing personal, it's business. It isn't about 'feelings' it's about facts. The fact is people agreed to these terms, whether they read them or not, and while it is frustrating complaining will get you nowhere. As I said, I understand the frustrations, but you can't honestly attempt to call out a company for service issues when you had to agree to not hold them liable for said issues. You're the only one who mentioned any kind of legal recourse, either way as a part of the TOS you can't take legal action against them.
The only reason to mention TOS is if someone tries to mention legal action or something stupid. I can't imagine why you would even bring TOS up otherwise.
To say that we should just sit on our hands and not complain when a product that we paid real money for and that many of us sub to a premium monthly tier for doesn't work is absolutely absurd. There is nothing in the TOS that says we are not allowed to complain when this game is the worst performing AAA title on the market.
We agreed to the TOS because you are forced to IF YOU WANT TO PLAY THE GAME.4 -
FanmaR✭✭✭
It's comparable sincePouletRico wrote: »
E-commerce website != MMO. This is not comparable, not at all.
Two type of services = two type of software, a game engine like ESO, it's like x100 more complex than any e-commerce website.
Edit: In any case, I can't login (Steam ), so it seems like there is a actual problem in IT team at ZOS. A problem should not re-appear 3 time in a month.
1. They're both online services
2. They're both services who are available 24 hours a day
3. Like most online services they're structured with user accounts, payment options and the like.(which is where the current issue is)
4. Both need a lot of support from 3rd parties to make their service work.
5. As another user just mentioned; it's all just code in the end. Coding isn't philosophy or economy. Coding is like math: clear problems caused by inconsistencies or errors, and they can always be fixed.
6. (edit) Both services rely on their users to make revenue instead of advertisement. So customer service has high priority.
Imagine your bank coming with similar excuses. "Sorry guys there's an account problem nobody can access their money right now and it's too difficult to fix". People would be rioting in the streets within a day or two. I'm guessing (most) banks have VERY good IT departments...Edited by FanmaR on June 19, 2018 3:59PM2 -
PouletRico✭✭✭Mate, at the end of the day its all just code. I should know my product fairly before selling it.
I agree with your point on being able to deliver a good experience for your players (it's a must), but obviously, this is not an intentional feature from ZOS. It's just a bug, and like anybody, developers can make mistake, that's all.
If a company wait to have the perfect piece of software of the universe, it'll bankrupt way before anyone could buy anything...@PouletRico - EU PC Megaserver
PouletRico - TankDK - EP
Experimental Kamikaze - StamDK - AD
I'm doing my best, but I'm not a native speaker0 -
Apache_Kid✭✭✭✭✭
✭✭✭✭
Yeah, you're part of the problem.As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
I work for Bol.com, the biggest online store of The Netherlands. If something is broken where thousands of people come in contact with, then it HAS to be fixed as soon as possible. It's obvious you're a manager, not a programmer since most coding problems CAN be found very easily by repeated testing like any form of problem-solving, no matter in what language you do it in or for what type of software.
If our website refused to let our prominent users log in 3 times a month while actual money is on the line, we would've been bankrupt by now. Thankfully we don't have the same mindset.
IT managers like you are part of the reason half the people in our sector never do any actual work. "It's not as easy as you think it is" is the standard reply to postpone any problem that people are too inept to deal with. While a team of students working for minimum wage and a drive to prove themselves will have it fixed in 24 hours. Not because students are geniuses, but because they don't shy away from actual work.
This has been proven time and time again while people like you give IT departments a bad name for refusing to do actual work under the guise of "you can't just fix it" even though that's their job. I hope your HR department gets rid of the people who are just giant time wasters.
GIVE THIS PERSON AN AWARD GIVE THEM A TROPHY3 -
Hellangel45Soul ShrivenIts just computer code running on a server or two - not an Agatha Christie murder mystery.
It should not take a problem occurring more than once to identify it and fix it.
I believe they are focusing their workers on upcoming games or the past E3 related stuff. There is no way such a bug/issue that keeps repeating itself should be taking this long to be fixed by such a big company.
I started this game 2-3 weeks ago even though i bought it at launch under the impression of "it has matured after various fix and user feedbacks" since people are posting videos about this all over youtube etc. Since day 1 i first had experienced lag issues due to add ons ( dont blame it on add ons because game lacks proper search mechanism and pricing. ) also mail system is working but not efficently. I hate to relogin or teleport everytime i want something. I had to grind Hel Ra Citadel trial for recommended items for me, i crashed everytime at the start for a week. Then i had to buy the game again on steam because i really needed local pricing on Eso+ since 15€ is too much for my currency. I thought i figured all out now i can finally get the most out of my game experience i can't login without steam now and steam connections keep failing for almost 10 hours a day ( Correct me if im mistaken, maybe less maybe more. ) Support is like go fix this go fix that go change dns go change port etc but none of them helped also i don't wanna go changing my properly working internet settings on every other game except ESO.
I don't know where to complain about these, i don't wanna be the toxic guy who only complains but these needs to be adressed properly and fixed. Game is pretty unique i have to admit but it has many flaws. All i see over the forums are same stuff as well, people experiencing same issues and its not me only.
Edited by Hellangel45 on June 19, 2018 3:58PM2 -
PouletRico✭✭✭
It's comparable sincePouletRico wrote: »
E-commerce website != MMO. This is not comparable, not at all.
Two type of services = two type of software, a game engine like ESO, it's like x100 more complex than any e-commerce website.
Edit: In any case, I can't login (Steam ), so it seems like there is a actual problem in IT team at ZOS. A problem should not re-appear 3 time in a month.
1. They're both online services
2. They're both services who are available 24 hours a day
3. Like most online services they're structured with user accounts, payment options and the like.(which is where the current issue is)
4. Both need a lot of support from 3rd parties to make their service work.
5. As another user just mentioned; it's all just code in the end. Coding isn't philosophy or economy. Coding is like math: clear problems caused by inconsistencies or errors, and they can always be fixed.
Well, you're to far away from my definition of what is code and what developers are. OMG, "it's all just code in the end", yeah, sure, go ahead, code, it's sound so easy.Edited by PouletRico on June 19, 2018 3:58PM@PouletRico - EU PC Megaserver
PouletRico - TankDK - EP
Experimental Kamikaze - StamDK - AD
I'm doing my best, but I'm not a native speaker0 -
DaveMoeDee✭✭✭✭✭
✭✭✭PouletRico wrote: »
Yeah, you're part of the problem.As an IT Manager, I wonder if my HR department would let me start requesting forum handles from applicants? Anyone who posted anything remotely like this would automatically be disqualified and barred from reapplying to any sector of our tech teams.
I work for Bol.com, the biggest online store of The Netherlands. If something is broken where thousands of people come in contact with, then it HAS to be fixed as soon as possible It's obvious you're a manager since most coding problems CAN be found very easily by repeated testing like any form of problem-solving.
If our website refused to let our prominent users log in 3 times a month while actual money is on the line, we would've been bankrupt by now. Thankfully we don't have the same mindset.
IT managers like you are part of the reason half the people in our sector never do any actual work. "It's not as easy as you think it is" is the standard reply to postpone any problem that people are too inept to deal with. While a team of students working for minimum wage and a drive to prove themselves will have it fixed in 24 hours. Not because students are geniuses, but because they don't shy away from actual work.
This has been proven time and time again while people like you give IT departments a bad name for constantly refusing to do actual work. I hope your HR department gets rid of the people who are just giant time wasters.
E-commerce website != MMO. This is not comparable, not at all.
Two type of services = two type of software, a game engine like ESO, it's like x100 more complex than any e-commerce website.
Edit: In any case, I can't login (Steam ), so it seems like there is a actual problem in IT team at ZOS. A problem should not re-appear 3 time in a month.
Also, I don't know what FanmaR's job is, but troubleshooting connectivity issues can take quite a while, especially if the problem is not universal. It isn't just about code. It also involves how servers and networks are configured. I am no expert on these things, but I have seen a lot of problems misdiagnosed and supposedly fixed, only to find that what worked in the lab didn't work for actual end users.
I don't actually think anyone should make excuses for ZOS. They built their network and servers and they wrote the app. They decided how to staff operations to deal with problems like this. But sometimes weird things happen, like a million dollar piece of hardware starting to fail that leads to odd errors and isn't easily swapped out as part of troubleshooting.
I don't really play any other complex online games, so I have no idea if ESO is particularly bad when it comes to down time due to failures like this. But it clearly impacts people's satisfaction in the game and will cause some people to leave. In the end, they are 100% responsible for satisfying their customers.1 -
Facefister✭✭✭✭✭
✭✭It's ZoS. If it was on Steam's end, other online games with clients wouldn't also work.2
This discussion has been closed.