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Redshell Software

Marvilius
Marvilius
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Desr Eso community,

Today i found an article, where its described, that TESO uses that software, which not only collects data bout game, but User behavioir, playibg times and more. Thus not beeing declared to users is a harm of privacy, that should not kept quiet. Can any of the official community mods explain, why n how that Software is used, and if there are any plans to revert that.

Sincerely
Marvilius
  • Haenk
    Haenk
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    AFAIK this software has been removed with the last weeks patch.
  • WuffyCerulei
    WuffyCerulei
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    The software was recently removed.
    "Buzz Lightyear toy isle shot" Stormcalling/Animal Companions/Assassination PVP build hater

    Bring Back Pure Class Build Power
  • Marvilius
    Marvilius
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    Here my source in german

    http://winfuture.mobi/news/103684
    Edited by Marvilius on June 18, 2018 9:31AM
  • Marvilius
    Marvilius
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    Nevertheless i find it worth to be mentioned. I wanna know which n where and what data bout me has been collected. This is possible since 25th may and last week was after that and means breaking a law in european union

    Sincerely
  • JaZ2091
    JaZ2091
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    Marvilius wrote: »
    Nevertheless i find it worth to be mentioned. I wanna know which n where and what data bout me has been collected. This is possible since 25th may and last week was after that and means breaking a law in european union

    Sincerely

    Everything. What you were eating, if you wiped, how often you brushed your teeth, what websites you browsed, what salon you go to, etc.
  • Marvilius
    Marvilius
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    Thanks but reddit isnt the official forums here. Looks like someone wanted to hide that as much as possible.
  • Marvilius
    Marvilius
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    And in german Forums u not gonna find any Information on that. And not every customer can speak n write english flawlessly
  • Marvilius
    Marvilius
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    And on behalf the link i posted claims that way more Information is collected than described in the reddit article. Eg plaing times etc.....
  • Mahabahabtha
    Mahabahabtha
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    JaZ2091 wrote: »

    Everything. What you were eating, if you wiped, how often you brushed your teeth, what websites you browsed, what salon you go to, etc.

    Damn, hope my wife don´t find out ;)

    "In fact, I’ve met more PVEers that are worse at PvE than PvPers."
  • Senaja
    Senaja
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    Marvilius wrote: »
    And in german Forums u not gonna find any Information on that. And not every customer can speak n write english flawlessly

    That isnt correct, we discussed about this somr weeks ago in the german Forum. For all information about the collected data you have to write ZOS a official Mail, otherwise you will not get a answer.
    Edited by Senaja on June 18, 2018 10:39AM
    Die Legionäre
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    Bei Fragen gerne bei @Senaja melden.
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    Senaja - Magicka DD Nachtklinge
  • Marvilius
    Marvilius
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    Then please post me a link with an official statetment from ZOS
  • Feanor
    Feanor
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    Main characters: Feanor the Believer - AD Altmer mSorc - AR 50 - Flawless Conqueror (PC EU)Idril Arnanor - AD Altmer mSorc - CP 217 - Stormproof (PC NA)Other characters:
    Necrophilius Killgood - DC Imperial NecromancerFearscales - AD Argonian Templar - Stormproof (healer)Draco Imperialis - AD Imperial DK (tank)Cabed Naearamarth - AD Dunmer mDKValirion Willowthorne - AD Bosmer stamBladeTuruna - AD Altmer magBladeKheled Zaram - AD Redguard stamDKKibil Nala - AD Redguard stamSorc - StormproofYavanna Kémentárí - AD Breton magWardenAzog gro-Ghâsh - EP Orc stamWardenVidar Drakenblød - DC Nord mDKMarquis de Peyrac - DC Breton mSorc - StormproofRawlith Khaj'ra - AD Khajiit stamWardenTu'waccah - AD Redguard Stamplar
    All chars 50 @ CP 1900+. Playing and enjoying PvP with RdK mostly on PC EU.
  • DamenAJ
    DamenAJ
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    I'm not finding the specific posts, because I don't care, but here's the huge thread that got official replies:

    https://forums.elderscrollsonline.com/en/discussion/416267/zos-integrated-spyware-redshell-by-mistake-deleted-from-live-still-in-pts-folder/p1
  • Feanor
    Feanor
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    Also: https://forums.elderscrollsonline.com/de/discussion/416784/spyware-redshell-versehentlich-von-zos-installiert/p1

    A thread with 106 comments on the German forum. So of course there was information there.
    Main characters: Feanor the Believer - AD Altmer mSorc - AR 50 - Flawless Conqueror (PC EU)Idril Arnanor - AD Altmer mSorc - CP 217 - Stormproof (PC NA)Other characters:
    Necrophilius Killgood - DC Imperial NecromancerFearscales - AD Argonian Templar - Stormproof (healer)Draco Imperialis - AD Imperial DK (tank)Cabed Naearamarth - AD Dunmer mDKValirion Willowthorne - AD Bosmer stamBladeTuruna - AD Altmer magBladeKheled Zaram - AD Redguard stamDKKibil Nala - AD Redguard stamSorc - StormproofYavanna Kémentárí - AD Breton magWardenAzog gro-Ghâsh - EP Orc stamWardenVidar Drakenblød - DC Nord mDKMarquis de Peyrac - DC Breton mSorc - StormproofRawlith Khaj'ra - AD Khajiit stamWardenTu'waccah - AD Redguard Stamplar
    All chars 50 @ CP 1900+. Playing and enjoying PvP with RdK mostly on PC EU.
  • ZOS_JesC
    ZOS_JesC
    admin
    Greetings, we've closed this thread because there were already existing threads on this topic which had a formal response given about the removal of Redshell on June 4th. Matt Firor's comment will be quoted below:
    Everyone,

    My apologies for the confusion over the integration of Red Shell into ESO. Here’s what happened: we have been experimenting with a better way to link which advertisements and web content new players see to the eventual account that is created in the game. The ONLY purpose this would be used for is to determine from which origin points our new players come from, so we can better plan where to place advertisements and other web content. Existing accounts will never encounter this, as they are already created.

    Several factors came together in Update 18 and Red Shell was erroneously added to the live build when we were still testing and evaluating it. It has never been active in ESO, even though the base tech is in the client – i.e. it was never enabled. So, we will remove it from Update 18, which will take place in the PC/Mac incremental build scheduled for this coming Monday (it was never considered for Console, so won’t be in Tuesday’s U18 launch). We never should have done this without giving everyone a heads up it was coming, and we will learn from this mistake.

    That being said, we are still investigating how to use this technology in the future to grow and sustain ESO more effectively. When/if we do so, we will give everyone a heads up with clear instructions as to what it is doing, how it is doing it, and how to opt-out should you so desire.

    Check out the patch notes on Monday for the notice that Red Shell has been removed from U18, and we will keep everyone posted – and again, my apologies.

    Matt
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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