Hello!
I own the Imperial Edition of ESO and have come back after years of absence. I understand that the "item convert" option for the Imperial Style was removed thanks to the handy tool tip in game which directs me to use the outfitting station instead. Fair enough. However, when I go to the outfitting station the Imperial options are greyed out/locked. They are listed as free to convert, so clearly ESO recognises the fact that I have the Imperial Edition of the game, however, I am unable to apply the conversion to any of my gear using the outfit system.
Am I doing something wrong?
Ps. I tried to contact Support, explained exactly how I have explained to you and all I got in reply was a copy and pasted response saying how they can restore deleted items but would need details of said item etc.