I can't log in

Cynalus · June 2018

**Logged In Successfully Finally -- Here's What I Did**

Just encountered this issue of not being able to login / found this section of the forums.
PC updated Steam tonight. After this, ESO would not allow login for me; tried probably a dozen times.

Since then, I got mine working and am now logged into the game.

Here is what I did --

1. Unplugged router. Waited 20-30 seconds.
2. Shutdown computer.
3. Turned back on PC and plugged back in router. Waited until router fired back up.
4. Went to my Data --> Steam --> SteamApps --> common --> Zenimax Online --> The Elder Scrolls Online --> game --> client folder.
5. Opened up "eso64" application from there.
6. Put in my login information.
7. Boom. Logged in just fine and right into game.

Zero idea if the "Steam" method will work right now. Don't care. In game. Worked for me. Gleaned from prior notes in forum there was a chance this would work. And so it does.

Be well.

AlienatedGoat · June 2018

Hydra9268 wrote: »

Phage wrote: »

Hydra9268 wrote: »

Phage wrote: »

Hydra9268 wrote: »

Everyone chill. I work in IT and when a problem comes up that affects our ecommerce sites, I can assure you we work on it until resolved. The ESO staff are working on this. However, given that's E3 is next week they may be in a situation where people they need may not be available and so the team is working to resolve the issue with what they have asap.

That doesn't explain the lack of responses or updates.

Leaving players with silence for 9 hours is inexcusable.

Sometimes it's better to say nothing other than to acknowledge the issue. If you provide a revised time frame ("we believe we've isolated the issue and should have the login operational with in the hour") and it comes and goes without happening, this can create more problems.

Respectfully, that's BS.

They could at least pop in and say "Hey guys, we're working on it!", "Hey guys, no fix yet, but we're still working on it", etc.

We don't need a timeframe. We do need communication.

No it's not BS. There's only two possibilities at the moment:

1. They don't know what the issue is and they're continuing to investigate.
2. They know what the issue is and they're working on it now, but they don't know when it will be resolved.

In either case, they have nothing to report.

You need to stop thinking like IT and think like a consumer.

It doesn't matter if there is nothing to report. The act of at least checking in buys quite a lot of goodwill, and makes consumers more willing to deal with the wait in a sympathetic manner.

azzatinks90 · June 2018

Lake wrote: »

This Steam authentication problem impacted a bunch of games today, but most of them fixed it like five hours ago.

This goes to show how useless zen are. Surely heads should roll because of the poor turn around time on fixing this problem.

richie1961 · June 2018

wondering how long this issue has been going on? I read some of the earlier posts and they were from 6:00ish am I still cant log on and it's 6:51pm here sigh*

Anoxia13 · June 2018

richie1961 wrote: »

wondering how long this issue has been going on? I read some of the earlier posts and they were from 6:00ish am I still cant log on and it's 6:51pm here sigh*

Supposedly it has been down for around 8 hours now.. It's 9:54 where I am.

Delimber · June 2018

richie1961 wrote: »

wondering how long this issue has been going on? I read some of the earlier posts and they were from 6:00ish am I still cant log on and it's 6:51pm here sigh*

Been over 8 hours since I could no longer log in, time for bed...

richie1961 · June 2018

there was a banner claiming that they were working on it...

AlienatedGoat · June 2018

Cynalus wrote: »

**Logged In Successfully Finally -- Here's What I Did**

Just encountered this issue of not being able to login / found this section of the forums.
PC updated Steam tonight. After this, ESO would not allow login for me; tried probably a dozen times.

Since then, I got mine working and am now logged into the game.

Here is what I did --

1. Unplugged router. Waited 20-30 seconds.
2. Shutdown computer.
3. Turned back on PC and plugged back in router. Waited until router fired back up.
4. Went to my Data --> Steam --> SteamApps --> common --> Zenimax Online --> The Elder Scrolls Online --> game --> client folder.
5. Opened up "eso64" application from there.
6. Put in my login information.
7. Boom. Logged in just fine and right into game.

Zero idea if the "Steam" method will work right now. Don't care. In game. Worked for me. Gleaned from prior notes in forum there was a chance this would work. And so it does.

Be well.

Yeah, the first half of that wasn't necessary lol.

The eso64.exe workaround is well known. The problem is that it only works for regular ESO accounts that are Steam-linked (also possibly first-gen Steam ESO accounts that came with a CD key - unconfirmed).

If you bought the game through Steam and created your account through the Steam launcher, you're SOL. The eso64.exe workaround won't work, and it'll give you an error message telling you that you have to login through the Steam launcher.

AlienatedGoat · June 2018

richie1961 wrote: »

there was a banner claiming that they were working on it...

Yeah, that banner was put up 9 hours ago. Far too long to go without a word.

Ydrisselle · June 2018

Cynalus wrote: »

**Logged In Successfully Finally -- Here's What I Did**

Just encountered this issue of not being able to login / found this section of the forums.
PC updated Steam tonight. After this, ESO would not allow login for me; tried probably a dozen times.

Since then, I got mine working and am now logged into the game.

Here is what I did --

1. Unplugged router. Waited 20-30 seconds.
2. Shutdown computer.
3. Turned back on PC and plugged back in router. Waited until router fired back up.
4. Went to my Data --> Steam --> SteamApps --> common --> Zenimax Online --> The Elder Scrolls Online --> game --> client folder.
5. Opened up "eso64" application from there.
6. Put in my login information.
7. Boom. Logged in just fine and right into game.

Zero idea if the "Steam" method will work right now. Don't care. In game. Worked for me. Gleaned from prior notes in forum there was a chance this would work. And so it does.

Be well.

That will only work if your account was made before December 2016. Newer accounts can't bypass Steam.

sithus1966_ESO · June 2018

Wonder where the test server is. I can get in there with no problems.

GamerAeryn · June 2018

richie1961 wrote: »

wondering how long this issue has been going on? I read some of the earlier posts and they were from 6:00ish am I still cant log on and it's 6:51pm here sigh*

we're on the same timezone. I got in at 10am for sure, just to dip in and do my horses, but not most of the day
edit: it's days like this I'm REALLY grateful my second account is my steam account, but kinda ticked I bought crowns for it just yesterday

AlienatedGoat · June 2018

Ydrisselle wrote: »

Cynalus wrote: »

**Logged In Successfully Finally -- Here's What I Did**

Just encountered this issue of not being able to login / found this section of the forums.
PC updated Steam tonight. After this, ESO would not allow login for me; tried probably a dozen times.

Since then, I got mine working and am now logged into the game.

Here is what I did --

1. Unplugged router. Waited 20-30 seconds.
2. Shutdown computer.
3. Turned back on PC and plugged back in router. Waited until router fired back up.
4. Went to my Data --> Steam --> SteamApps --> common --> Zenimax Online --> The Elder Scrolls Online --> game --> client folder.
5. Opened up "eso64" application from there.
6. Put in my login information.
7. Boom. Logged in just fine and right into game.

Zero idea if the "Steam" method will work right now. Don't care. In game. Worked for me. Gleaned from prior notes in forum there was a chance this would work. And so it does.

Be well.

That will only work if your account was made before December 2016. Newer accounts can't bypass Steam.

Sort of. With a caveat.

Supposedly the Steam ESO accounts stopped being issued CD keys then. So if you made your Steam ESO account before then, the word is that you can use eso64.exe.

However, if you have/had a regular PC ESO account, and you link that to your Steam purchased game, you can still use eso64.exe. In that case it doesn't matter if it was 2016 or yesterday.

efster · June 2018

If your steam account was made before December 2016 and you are able to use the client directly, do not use eso64.exe -- it was causing me all kinds of desync/disconnection problems that stopped as soon as I switched to using eso.exe.

There is no 32-bit client any more; I don't know why they keep the eso64.exe version in there at all.

richie1961 · June 2018

Seems to me that Steam is at fault here. There was a Steam update today and now I cant log on great!

Tyrolen87 · June 2018

richie1961 wrote: »

Seems to me that Steam is at fault here. There was a Steam update today and now I cant log on great!

That seems likely. The disconcerting thing is that other games impacted by whatever this issue is resolved their login problems quickly and ESO is just down for all of prime time on a Saturday.

Ydrisselle · June 2018

Phage wrote: »

Ydrisselle wrote: »

Cynalus wrote: »

**Logged In Successfully Finally -- Here's What I Did**

Just encountered this issue of not being able to login / found this section of the forums.
PC updated Steam tonight. After this, ESO would not allow login for me; tried probably a dozen times.

Since then, I got mine working and am now logged into the game.

Here is what I did --

1. Unplugged router. Waited 20-30 seconds.
2. Shutdown computer.
3. Turned back on PC and plugged back in router. Waited until router fired back up.
4. Went to my Data --> Steam --> SteamApps --> common --> Zenimax Online --> The Elder Scrolls Online --> game --> client folder.
5. Opened up "eso64" application from there.
6. Put in my login information.
7. Boom. Logged in just fine and right into game.

Zero idea if the "Steam" method will work right now. Don't care. In game. Worked for me. Gleaned from prior notes in forum there was a chance this would work. And so it does.

Be well.

That will only work if your account was made before December 2016. Newer accounts can't bypass Steam.

Sort of. With a caveat.

Supposedly the Steam ESO accounts stopped being issued CD keys then. So if you made your Steam ESO account before then, the word is that you can use eso64.exe.

However, if you have/had a regular PC ESO account, and you link that to your Steam purchased game, you can still use eso64.exe. In that case it doesn't matter if it was 2016 or yesterday.

Yah, I wasn't exact, it is only true if you have an ESO-account through Steam.

SydneyGrey · June 2018

Patrickaus wrote: »

So, I just navigated to C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe and clicked on it and it allowed me to login!

I tried this, but it wouldn't take my password, and still wouldn't let me on.
*Sigh* I wonder what's on Netflix right now.

Ydrisselle · June 2018

richie1961 wrote: »

Seems to me that Steam is at fault here. There was a Steam update today and now I cant log on great!

I skipped that Steam update and still couldn't log in...

Ardan147 · June 2018

This is an outrage. One should NOT be blocked from playing the game for a whole *** day because they made the mistake of purchasing their account from Steam.

richie1961 · June 2018

SydneyGrey wrote: »

Patrickaus wrote: »

So, I just navigated to C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe and clicked on it and it allowed me to login!

I tried this, but it wouldn't take my password, and still wouldn't let me on.
*Sigh* I wonder what's on Netflix right now.

Same here

Ostacia · June 2018

Still not fixed? No word? My house is immaculate. I've had face time with friends and family and pets and I still can't play ESO? About to go on vacation and can't play for like 12 days. Wanted to get some things done. Sheesh.

GamerAeryn · June 2018

a reminder, we're also not able to claim our tasty 1,500ap now either

Kagukan · June 2018

This is seriously pathetic. The hate that will come over the next few days is deserved.

Haydenmango · June 2018

This game has been nothing but issues since summerset has released. Very disappointed as a returning player to see this game is still consistently plagued by major issues. Nothing says welcome back like not being able to log in to the game.

DanteYoda · June 2018

Haydenmango wrote: »

This game has been nothing but issues since summerset has released. Very disappointed as a returning player to see this game is still consistently plagued by major issues. Nothing says welcome back like not being able to log in to the game.

^This for me as well..

Kittybitty · June 2018

Ive had random DC's as well since summerset. Usually when using a wayshrine or trying to enter a delve. It sucks

Merrien · June 2018

efster wrote: »

If your steam account was made before December 2016 and you are able to use the client directly, do not use eso64.exe -- it was causing me all kinds of desync/disconnection problems that stopped as soon as I switched to using eso.exe.

There is no 32-bit client any more; I don't know why they keep the eso64.exe version in there at all.

Oh crap. I just tried it and I'm logged on now. I hope this doesn't screw it up later.

Crimsonwolf666 · June 2018

Not a Steam user here. PC/NA and having these problems off and on.

Darauk · June 2018

I am having this issue. PC NA via Steam.

I had the "unexpected internal error" issue earlier today, which I resolved following these steps (around noon CT):

https://help.elderscrollsonline.com/app/answers/detail/a_id/39334/kw/unexpected internal error has occurred

I left to run errands and get dinner around 4pm CT and returned around 830pm CT to play some more. I no longer get the "unexpected internal error" issue, but I am consistently getting the "connection timed out" issue.

I had no issues earlier in the week, not even disconnect, though the Steam client did update itself this morning in case that is the culprit. And, of course, the Steam client does not have any options to repair a selected game.

I would have hoped a fix could have been sorted out sometime in the last ~10 hours...

Suggestion: give Steam users an option to easily unlink their Steam account and login directly with ZOS. You know our accounts are in good standing, after all...