The Elder Scrolls Online

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• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

I can't log in

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  • Moriaelini
    Moriaelini
    Soul Shriven
    I tried logging in via the .exe game file itself and even that refused me. I had read elsewhere that this has something to do with me originally purchasing the game via steam or something...
  • Fugue
    Fugue
    ✭✭
    Wintergreen wrote: »
    Fugue wrote: »
    Hi @Wintergreen!

    I think, like linux, mac installs the games separate to the install and in your users folder. If you go to /Users/<your user name>/Library/Application Support you should see a steam folder in there. From there I *think* it will be like on windows,

    Steam/SteamApps/common/Zenimax Online/The Elder Scrolls Online/game/client/eso64...

    Let me know if you find it ok! :smile:

    Thanks again. This sure is vexing. I got as far as Users/<my user name> and there was no Library listed but rather Applications, Desktop, Documents, Downloads, Dropbox, Movies, Music, Pictures, Public. So I looked in each of those and found nothing Steam, ESO, or Zenimax related. Looks like people are starting to get back in; that's good. Appreciate your help nonetheless.

    Darnit! Does sound frustrating! Sorry I couldn't find it. Wish I had a mac to help! Sounds like it is installed elsewhere. How good is search on mac? Can you search for "SteamApps"? Well I hope, you get it (or it comes back up). If you do find eso64, be sure to login with your eso username/pw and not steam un/pw... sure you know that, but frustration can lead to everything turning into a thang!
  • Moriaelini
    Moriaelini
    Soul Shriven
    I am just irked because I don't really play that much and then when I have a whole evening to play, I can't. Makes me wish I had played more last night when it was actually working for me. ALSO? I notice that my Steam had an update this morning, I wonder if this has something to do with it...

    I guess I will go watch some trashy Kdramas while I wait for things to come back up and work.
  • Golconda
    Golconda
    ✭✭
    Just noting, NA PC Steam still can't login and continue to get connection to server timed out. I have tried about 10 times at this point but will keep trying
  • VexingArcanist
    VexingArcanist
    ✭✭✭✭
    Switched my server choice to EU and got in....not that I have anything to play there...
  • 6ft2amazon
    6ft2amazon
    ✭✭
    I was starting to wonder. I guess all the talkers in this thread were EU players, because once that started working, this place became a ghost town.
  • 6ft2amazon
    6ft2amazon
    ✭✭
    The other option was that NA worked for everyone else but me. LOL
  • Cravencat
    Cravencat
    ✭✭✭
    Still unable to login on NA PC Steam. I tried restarting my computer and still no luck. Hopefully they are getting close to a fix.
  • karekiz
    karekiz
    ✭✭✭✭✭
    ✭✭
    Can I haz free Crown crate for downtime? KthzZoS. Love you
  • Kittybitty
    Kittybitty
    ✭
    NA still not working for me :(
  • sithus1966_ESO
    sithus1966_ESO
    ✭✭
    Still nothing, EU or NA
  • Moriaelini
    Moriaelini
    Soul Shriven
    I was able to get in on the EU servers and make a new character, but without any of the vanity items I have purchased I didn't feel much like playing, heh. I will wait more for the NA servers to come back I guess.
  • sithus1966_ESO
    sithus1966_ESO
    ✭✭
    I was able finally to get into EU. I have two characters there that I have from when the NA server has been down. Also I figured why not get the daily login bonus for there as well.
  • TimidGazelle
    TimidGazelle
    ✭✭✭
    I was playing fine earlier today, did they try to add a sneaky patch or something? I wonder what broke.
  • Penguinfan
    Penguinfan
    ✭✭
    NA here in PA... nothing.. nada...no success
  • Kagukan
    Kagukan
    ✭✭✭✭✭
    ✭
    Just checking in and see its still down. Going on 7 hours now.
  • Ostacia
    Ostacia
    ✭✭✭✭✭
    I tried restarting my computer, too. Still getting login time outs....
    PC/ NA
    Imagination is the real and eternal world of which this vegetable universe is but a faint shadow. -- William Blake
  • Tyrolen87
    Tyrolen87
    Soul Shriven
    Down most of Saturday afternoon and evening with zero follow-up since the initial notice that they are aware of issues.

    Hooray for good communication. /s
  • Kittybitty
    Kittybitty
    ✭
    Tyrolen87 wrote: »
    Down most of Saturday afternoon and evening with zero follow-up since the initial notice that they are aware of issues.

    Hooray for good communication. /s

    Right?! You would think they would at least update us after 7 hours. :(
  • TimidGazelle
    TimidGazelle
    ✭✭✭
    Kittybitty wrote: »
    Tyrolen87 wrote: »
    Down most of Saturday afternoon and evening with zero follow-up since the initial notice that they are aware of issues.

    Hooray for good communication. /s

    Right?! You would think they would at least update us after 7 hours. :(

    Yeah, that is quite a long time on a popular day. A "We are still trying to fix it" just to keep the morale moderate would have helped. At the very least.
  • katakraos
    katakraos
    Soul Shriven
    I managed to login in the EU server through Steam, and had been playing for 2 hours, no problem ATM.
  • Jennikajune
    Jennikajune
    Soul Shriven
    Eu works but i have many game crashes...never had it before so often
  • TimidGazelle
    TimidGazelle
    ✭✭✭
    TimidGazelle wrote: »
    Kittybitty wrote: »
    Tyrolen87 wrote: »
    Down most of Saturday afternoon and evening with zero follow-up since the initial notice that they are aware of issues.

    Hooray for good communication. /s

    Right?! You would think they would at least update us after 7 hours. :(

    Yeah, that is quite a long time on a popular day. A "We are still trying to fix it" just to keep the morale moderate would have helped. At the very least.

    Running eso64.exe in Zenimax Online>The Elder Scrolls Online>Game>Client allowed me to bypass the problem, by giving me the option to manually log in.
  • VexingArcanist
    VexingArcanist
    ✭✭✭✭
    TimidGazelle wrote: »
    TimidGazelle wrote: »
    Kittybitty wrote: »
    Tyrolen87 wrote: »
    Down most of Saturday afternoon and evening with zero follow-up since the initial notice that they are aware of issues.

    Hooray for good communication. /s

    Right?! You would think they would at least update us after 7 hours. :(

    Yeah, that is quite a long time on a popular day. A "We are still trying to fix it" just to keep the morale moderate would have helped. At the very least.

    Running eso64.exe in Zenimax Online>The Elder Scrolls Online>Game>Client allowed me to bypass the problem, by giving me the option to manually log in.

    This doesn't work for those that bought the game on steam (after Dec 2016) that didn't have an older account like a beta to link. Just pointing this out as it helps only those in this unique position.
  • TimidGazelle
    TimidGazelle
    ✭✭✭
    VexingArcanist wrote: »
    TimidGazelle wrote: »
    TimidGazelle wrote: »
    Kittybitty wrote: »
    Tyrolen87 wrote: »
    Down most of Saturday afternoon and evening with zero follow-up since the initial notice that they are aware of issues.

    Hooray for good communication. /s

    Right?! You would think they would at least update us after 7 hours. :(

    Yeah, that is quite a long time on a popular day. A "We are still trying to fix it" just to keep the morale moderate would have helped. At the very least.

    Running eso64.exe in Zenimax Online>The Elder Scrolls Online>Game>Client allowed me to bypass the problem, by giving me the option to manually log in.

    This doesn't work for those that bought the game on steam (after Dec 2016) that didn't have an older account like a beta to link. Just pointing this out as it helps only those in this unique position.

    It's honestly ridiculous that some people don't have the option to manually log in.
  • Taneo
    Taneo
    ✭✭
    8 hours now. I'm going to need about 17 cents worth of credit or sub time, thanks.
  • Merrien
    Merrien
    ✭✭✭
    I restarted but no go still. Tried EU servers after my NA didn't work, and it didn't work either.
  • Jemcrystal
    Jemcrystal
    ✭✭✭✭✭
    STEAM - PC - NA cannot log in

    Catch him quick. I only get one hour to game today. 13620259.jpg
  • NTclaymore
    NTclaymore
    ✭✭✭✭
    how many hours has it been down now?
    He spoke, the son of Padomay, and nodded his head with the dark brows
    and the imortally anointed hair of the great god
    swept from his divine head, and all Mundus was shaken.
  • Hannerbal
    Hannerbal
    ✭✭
    NTclaymore wrote: »
    how many hours has it been down now?

    7, 8 hours now? Something like that.
    PC | NAGuildmaster - Phoenix EmporiumNgalla - Orc Dragonknight - MainAurelia Val - Breton TemplarAesarie - High Elf SorcererAfeared-of-Deer Khajiit DragonknightChases-the-Dot - Khajiit TemplarEats-Bread-on-Floor - Khajiit TemplarEight-Lives-Left - Khajiit SorcererEncounters-Grave-Problems - Khajiit NecromancerHannerbal Lecter - Nord WardenHates-Mudcrabs - Khajiit DragonknightInterprets-Sarcasm-Poorly - Khajiit SorcererMidnight-Zoomies - Khajiit NightbladeRigor Morticia - Dark Elf NecromancerSefohna - High Elf WardenSnack-That-Smiles-Back - Argonian TemplarYatul Blind-Eye - Orc DragonknightYeet Stick - High Elf Templar
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