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Unfair account flags without cause
Phlenx
Soul Shriven
It appears my account has been muted or partially banned. I cannot send email, perform most chat functions, or interact with Guild Stores or Guild Banks.
I am a casual player, I do not PVP, run trials, and rarely do group dungeons. I quest, gather materials (most kept for myself, very little sold) and level my crafter. The only thing I have done different is use mail to send jewelry collected from dolmens to another player an ask for them to be send back. This was to manage inventory while I was collecting jewelry for leveling. All of them were returned to me and I deconstructed all of them.
I do not know of an official limit on the use of mail. I opened two tickets to ask why this was happening and have heard nothing back.
This is not the way a company should act if they want to keep customers. I have been playing this and subscribed since beta. I am going to lose this long weekend due to ZeniMax terrible customer support.
I am a casual player, I do not PVP, run trials, and rarely do group dungeons. I quest, gather materials (most kept for myself, very little sold) and level my crafter. The only thing I have done different is use mail to send jewelry collected from dolmens to another player an ask for them to be send back. This was to manage inventory while I was collecting jewelry for leveling. All of them were returned to me and I deconstructed all of them.
I do not know of an official limit on the use of mail. I opened two tickets to ask why this was happening and have heard nothing back.
This is not the way a company should act if they want to keep customers. I have been playing this and subscribed since beta. I am going to lose this long weekend due to ZeniMax terrible customer support.
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Cpt_Teemo✭✭✭✭✭
✭✭✭Happened a couple guildies in the past cause they spammed in chat, so not sure if you did or not0 -
redspecter23✭✭✭✭✭
✭✭✭✭✭This is a social ban. It typically lasts a few days I believe, though you may need to contact customer support to get it removed. It's an automatic system that you likely flagged by doing something they feel is wrong but that you aren't aware of. Sending a lot of mail can trigger it, though you're talking hundreds. Sending or receiving large sums of gold could also trigger the system, but I'm not sure of the exact details.0 -
idk✭✭✭✭✭
✭✭✭✭✭That is an automated ban on communication in game that is probably due to a high message rate.
I am going to venture that you are on PC and use addons. Addons use the message system iirc. Zos does not take responsibility for the third party addons we use.
Anyhow, I would suggest submitting a ticket on it to get it reviewed. I do not know how long this takes.
@ZOS_GinaBruno @ZOS_JessicaFolsom can probably find someone to explain this better to you and may be able to assist you.1 -
PhlenxSoul ShrivenIt was less way less than 50 messages with 6 rings / necklaces each. I almost never talk in chat so no spamming. If this s is a restriction it should be documented. The account i was sending to was also muted. This is a normal part of the game.0