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Physical CE: Missing Queen's Bounty Pack and Nightmare Senche

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Blutengel
Blutengel
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After adding the code into my account from the Physical CE I received all the CE items but none of the pre-order items. I got my copy from Bestbuy.com order was placed on may 3rd.

Anyone have this problem?
Time for reckless audacity and derring-do!~
Crow-Friend Warden
Najara the Crusader Templar
Thomasin the Witch Necro
R.I.P Vet ranks...
  • sittaraha1_ESO
    sittaraha1_ESO
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    Same issue. Ordered on March 21, 2018 received Summerset - PC Collector's Edition today and no pre order items.
  • ZOS_Bill
    ZOS_Bill
    admin
    You should have received two codes with your Physical Collectors Edition of Summerset. One code should activate the base game and Summerset. The second code will redeem your bonus items. If you are missing one of the codes please go ahead and contact customer support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Blutengel
    Blutengel
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    I messaged support under" missing items". I hope that was the right category as I went though everything and could not find another one that fit my situation.
    Ticket# 180521-002833
    Edited by Blutengel on May 22, 2018 11:55AM
    Time for reckless audacity and derring-do!~
    Crow-Friend Warden
    Najara the Crusader Templar
    Thomasin the Witch Necro
    R.I.P Vet ranks...
  • Blutengel
    Blutengel
    ✭✭✭
    Ok...what?

    Here is the response I'm getting from ZOS: @ZOS_BillE

    "After a review of your account, we show that you already have a forum account created.

    Please log into the forums with your email address and password. If you have forgotten your password, just click "Forgot?" on the sign in page on the forums to retrieve your password.

    Kind Regards,
    The Elder Scrolls Online Team"

    I did not ask about my forums account...

    Edited by Blutengel on May 22, 2018 4:47PM
    Time for reckless audacity and derring-do!~
    Crow-Friend Warden
    Najara the Crusader Templar
    Thomasin the Witch Necro
    R.I.P Vet ranks...
  • Extraegis
    Extraegis
    ✭✭
    Truly sad isn't it.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Blutengel

    Please check your inbox as we have some follow-up on your current support ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Extraegis
    Extraegis
    ✭✭
    Stick to it @Blutengel. Support did eventually rectify my issue.
  • DoctorESO
    DoctorESO
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    ✭✭
    Blutengel wrote: »
    Ok...what?

    Here is the response I'm getting from ZOS: @ZOS_BillE

    "After a review of your account, we show that you already have a forum account created.

    Please log into the forums with your email address and password. If you have forgotten your password, just click "Forgot?" on the sign in page on the forums to retrieve your password.

    Kind Regards,
    The Elder Scrolls Online Team"

    I did not ask about my forums account...

    LOL LOL LOL LOL LOL LOL LOL!

    And how predictable!
  • Lovelswiftrunner
    Lovelswiftrunner
    Soul Shriven
    Myself and Sukiaswiftrunner are having the same issue, we both bought the physical collectors edition, pre order, but neither received the senche mount code or the queens bounty code.
  • Blutengel
    Blutengel
    ✭✭✭
    Lovelswiftrunner wrote: »
    Myself and Sukiaswiftrunner are having the same issue, we both bought the physical collectors edition, pre order, but neither received the senche mount code or the queens bounty code.

    Just get ticket submitted. It took a few days but they got all my stuff to me.
    Time for reckless audacity and derring-do!~
    Crow-Friend Warden
    Najara the Crusader Templar
    Thomasin the Witch Necro
    R.I.P Vet ranks...
  • Lovelswiftrunner
    Lovelswiftrunner
    Soul Shriven
    Blutengel wrote: »
    Lovelswiftrunner wrote: »
    Myself and Sukiaswiftrunner are having the same issue, we both bought the physical collectors edition, pre order, but neither received the senche mount code or the queens bounty code.

    Just get ticket submitted. It took a few days but they got all my stuff to me.

    Thank you! i sure hope so
  • Feeroper
    Feeroper
    ✭
    I have the same issue but have been waiting since last week to get this resolved. They went in and enabled the mount for me but not the queens bounty pack yet - I’m still waiting and they have done nothing at all. It is beyond frustrating. I had one person come into the ticket and want a receipt but I had already provided that! I’ve really had no movement on my ticket since then and that was all last week.

    You will possibly have to wait quite a while.
  • Lovelswiftrunner
    Lovelswiftrunner
    Soul Shriven
    I havent heard back from them at all yet , @ZOS_BillE help me out?
    Edited by Lovelswiftrunner on June 2, 2018 6:51PM
  • Lovelswiftrunner
    Lovelswiftrunner
    Soul Shriven
    Update: The ticket i submitted is still just stating " waiting on agent"
  • DoctorESO
    DoctorESO
    ✭✭✭✭✭
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    It's the weekend. They are probably off work and unfortunately won't be able to respond until Monday at the earliest.
  • Lovelswiftrunner
    Lovelswiftrunner
    Soul Shriven
    They just got back to me and added both to my account!
  • Blutengel
    Blutengel
    ✭✭✭
    See it just takes a bit :)
    Time for reckless audacity and derring-do!~
    Crow-Friend Warden
    Najara the Crusader Templar
    Thomasin the Witch Necro
    R.I.P Vet ranks...
  • HallowedPonyMan
    HallowedPonyMan
    Soul Shriven
    I'm also missing all the prepurchase bonuses, waiting for a response for 4 days now. Hopefully not much longer
    In case someone from ZOS sees this, the ticket ID is 180530-001981
    Edited by HallowedPonyMan on June 3, 2018 11:37AM
  • Matjaas
    Matjaas
    Soul Shriven
    Yesterday bought the Summerset digital upgrade and got no bonus stuff at all. No answer yet. My ticket #180602-000805
  • DoctorESO
    DoctorESO
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    Blutengel wrote: »
    See it just takes a bit :)

    A LONG bit, lol! :D
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