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EU ESO and the General Data Protection Regulation

Numerikuu
Numerikuu
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Recently it's come to my attention that the GDPR is being updated to be more stricter in favor of the user. Because of this an MMO company known as Gravity Interactive (Ragnarok Online) have decided to shut down the vast majority of their EU servers. What does this change mean for EU ESO? Will it be as simple as an update to the TOS? Or something more extensive? Or...
  • Juju_beans
    Juju_beans
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    Gee with all these European countries clamping down on this and that you guys might end up not being able to play anything online except what your government deems "safe for you".

    Online games have been around for decades upon decades with no issues. What gives that now they are deemed "bad" and need government intervention on behalf fo the gamers ?
  • Beardimus
    Beardimus
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    @Juju_beans if you are unaware what GDPR, look it up. It's a GOOD thing. Means companies cant do what they like with your data, and if they do they can get hit with massive fines.

    If a game has decent revenue (thank you crown crates) it should easily be able to manage GDPR compliance.

    Ragnarok shutting business due to GDPR means something else going on.

    Already all companies storing your email etc need you to reconfirm TOS. So its a big reduction in SPAM and means the scandals like facebook recently should be lessened..

    Don't worry that our 'man' is encroaching on our liberty, it's in our interest.
    Edited by Beardimus on April 28, 2018 7:58PM
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • phaneub17_ESO
    phaneub17_ESO
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    "This feature is not available in your region per local laws and regulations, thank you for your understanding"

    Crown Store, LOCKED. ^_^
  • ak_pvp
    ak_pvp
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    Juju_beans wrote: »
    Gee with all these European countries clamping down on this and that you guys might end up not being able to play anything online except what your government deems "safe for you".

    Online games have been around for decades upon decades with no issues. What gives that now they are deemed "bad" and need government intervention on behalf fo the gamers ?

    I agree when it comes to innate nanny state issues, like the recent lootbox one, or Australia's stupid censorship laws, or the free speech problems. But this is an actual good thing that helps liberty of the many.

    It protects user data and stops companies mining and selling certain types of data from you without your knowledge just because you clicked the TOS. It was less of a problem before because, 1) The internet is relatively new, so not much precedent has been shown on how far companies could actually go, which leads into... 2) Less people realized the true power of data collection. The wake up call for most was snowden showing how the US/UK govt could hold data of an entire country.
    Edited by ak_pvp on April 28, 2018 7:47PM
    MagDK main. PC/EU @AK-ESO
    Best houseknight EU.
  • Hallothiel
    Hallothiel
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    As @Beardimus says, this is a good thing (although it is a bit 'shutting the stable door' really).
    If a company is choosing to shut down its EU servers rather than comply - that should make anyone who plays their games have grave concerns about what they are doing with their personal data! And it is a bit drastic, to shut out such a huge market! Makes you think something else is going on....
  • Tandor
    Tandor
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    ak_pvp wrote: »
    Juju_beans wrote: »
    Gee with all these European countries clamping down on this and that you guys might end up not being able to play anything online except what your government deems "safe for you".

    Online games have been around for decades upon decades with no issues. What gives that now they are deemed "bad" and need government intervention on behalf fo the gamers ?

    I agree when it comes to innate nanny state issues, like the recent lootbox one, or Australia's stupid censorship laws, or the free speech problems. But this is an actual good thing that helps liberty of the many.

    It protects user data and stops companies mining and selling certain types of data from you without your knowledge just because you clicked the TOS. It was less of a problem before because, 1) The internet is relatively new, so not much precedent has been shown on how far companies could actually go, which leads into... 2) Less people realized the true power of data collection. The wake up call for most was snowden showing how the US/UK govt could hold data of an entire country.

    Not to mention Facebook and Cambridge Analytica :wink: !

    As for the US - net neutrality, anyone?
  • Juju_beans
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    The horse has already escaped folks. Your data is out there floating around.
    Companies can't sell it but that doesn't mean it won't be mined and passed around by third parties.

    Know that when you sign up for things. Know that when you buy off the internet. Know that when you engage in social media.
    Data on the internet is "forever"..sorta like your permanent record.
  • Gythral
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    This is probably the reason for the EULA/TOS changes we had to accept a short while ago
    “Be as a tower, that, firmly set,
    Shakes not its top for any blast that blows!”
    Dante Alighieri, The Divine Comedy
  • vestahls
    vestahls
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    Juju_beans wrote: »
    The horse has already escaped folks. Your data is out there floating around.
    Companies can't sell it but that doesn't mean it won't be mined and passed around by third parties.

    Know that when you sign up for things. Know that when you buy off the internet. Know that when you engage in social media.
    Data on the internet is "forever"..sorta like your permanent record.

    You're talking as if we're the last people on the internet. There are always new users, and there will be more and more.

    The EU is in general a predatory POS for most of its member states, but user data protection is always and forever a good thing, and even a little is better than none.
    “He is even worse than a n'wah. He is - may Vivec forgive me for uttering this word - a Hlaalu.”
    luv Abnur
    luv Rigurt
    luv Stibbons

    'ate Ayrenn
    'ate Razum-dar
    'ate Khamira

    simple as
  • jedtb16_ESO
    jedtb16_ESO
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    Juju_beans wrote: »
    Gee with all these European countries clamping down on this and that you guys might end up not being able to play anything online except what your government deems "safe for you".

    Online games have been around for decades upon decades with no issues. What gives that now they are deemed "bad" and need government intervention on behalf fo the gamers ?

    um, no.

    it is not about content but about what companies can do with data.
  • Beardimus
    Beardimus
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    It also means sign ups are clearer. You can't default tick boxes than reference small print that says somewhere oh and we own your first born by the way when it looks like ur ticking for email preferences.

    I've done some work in the area, and trust me its a good thing. Sure its a cottage industry of millions. Like the millenium bug etc but the changes are for the right reasons.
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • Danikat
    Danikat
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    I'm pretty sure all it will mean is having to accept an updated TOS and maybe re-register for the mailing list. As other people have said the new GDPR (general data protection regulations) are actually a good thing for customers, and should have minimal impact on an MMO.

    In simple terms all it means is you have to explicitly opt in to being contacted, and it has to be clear what you're agreeing to. No more "check this box if you don't not wish to be excluded from not hearing about special offers" hidden at the bottom of the page where leaving it unchecked means they and anyone they give your details to can spam you forever more.

    It also means when you do give your details to companies they can only use it for the reason/s you originally gave it. So if you get an e-ticket to an event you aren't automatically signing up to be spammed with adverts for everything else the company does - unless you say it's ok they cannot email you anything except your ticket and essential information about the event.

    There is some "behind the scenes" stuff companies need to do too, like making sure people's data is kept in a secure location (which can be literally as simple as "the door is always locked when no one's in here" or encryption for online data) and new rules on how soon any lost/stolen data needs to be reported. But even that's not a major problem.

    I work for an organisation with data on upwards of a million people going back decades and the biggest problem we've had is getting people (both staff and the customers who actually do want us to contact them) to read the information and getting some staff to accept that they finally need to make a decision on which boxes of old records they actually need.

    ZOS will need to get players to agree to their data being held and used for identification and sending notifications about the game, and it might limit them doing things like randomly sending surveys (unless they ask people to agree to that), but there's no reason they wouldn't be able to keep running the game.

    Edit: And they've already done that. Just checked and I've got an email asking me to agree to getting emails, and as someone else said EU players had to accept an updated TOS recently.
    Edited by Danikat on April 28, 2018 9:15PM
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • Danikat
    Danikat
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    Honestly if a game is shutting down completely because of this it sounds like either the company was looking for an excuse to do it anyway, the company is really struggling to the point where upgrading their security is too expensive for them or the main purpose of running the game was to collect people's details and sell them for marketing purposes and they have no interest in keeping it going if they can't do that.
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • Tandor
    Tandor
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    Another reason it's a good thing is because the fact that companies are having to contact you and refresh your consent for their holding your personal information means that you have an opportunity and prompt to check whether you actually want to maintain contact with them. I've already looked at one notification sent to me and deliberately not completed their convoluted consent procedure (which involved creating an account with another company through whom I could consent to the original company holding my data!) as I realised that really don't need them any more. It's an effective tidy-up operation on both sides!

    There really is no relevance to being denied content, however. If a company is closing down services rather than do the minimum necessary to comply with these regulations then it tells you a lot more about the company than it does about the regulations.
  • JamilaRaj
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    Juju_beans wrote: »
    Gee with all these European countries clamping down on this and that you guys might end up not being able to play anything online except what your government deems "safe for you".

    Online games have been around for decades upon decades with no issues. What gives that now they are deemed "bad" and need government intervention on behalf fo the gamers ?

    Yes, but there were no issues because mass surveillance as business model only emerged in early 2000s, when Google started to gain momentum. Nowadays virtually everyone with any users to spy on and monetize does so, even though it is not their core business, and that is why they need to be punched in face by EU. Those who actually have it as core business need to be punched twice.
    "This feature is not available in your region per local laws and regulations, thank you for your understanding"

    Crown Store, LOCKED. ^_^

    Sounds good, actually. All hail the evil EU, locker of crown stores and liberator from microtransactions!
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