@msalex

From the DxDiag you've posted, your laptop has both an Intel HD Graphics 530 and a NVIDIA GeForce GTX 960M.

You should ensure your video driver is selecting the correct GPU for ESO by opening the NVIDIA Control Panel and ensuring that ESO64.exe is making use of your primary GPU.

NVIDIA

1. Open NVIDIA Control Panel and select Manage 3D settings.
2. Click on the Program settings tab.
3. Under "1. Select a program to customize:" click the Add button.
4. When prompted, click the Browse button and select eso64.exe
   • Default location: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\.
5. Under "2. Select the preferred graphics processor..." select High-Performance NVIDIA processor.
6. Click Apply.
7. Close NVIDIA Control Panel and launch the game.

You can also try adjusting the following settings:

1. Open NVIDIA Control Panel, then Manage 3D settings.
2. Go to Program Settings tab.
3. Add the file you launch the game from by clicking on Add button.
4. In the setting window, change the 'Power Management Mode' to 'Prefer Maximum Performance'.
5. Open "Global Settings".
6. Select the below settings:
   • Vertical sync- Off
   • Threaded optimization - off
   • Triple buffering - off
7. Select the preferred processor as NVIDIA under global and program settings.
8. Click on Apply.

Please let us know if making these changes allows the game to launch without crashing.