The Elder Scrolls Online

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Game constantly crashes Catalyst drivers since 12.04.

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exiars10
exiars10
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I don‘t know what happened on famous 12.04. (almost half day maintenance)... I was one of those who couldn‘t log in via Steam after maintenance was over. I played ESO only late that night and Catalyst driver crashed once – famous Display driver has stopped responding and has recovered – ESO froze and got black screen. I ignored it because it never happened before.

Yesterday and it continued today, Catalyst driver crashes between 15 and 90 min! I even had three crashes inside one hour! There is no other game which crashes Catalyst (except MKX, but it‘s old problem). I play other games on Steam which 100% utilize GPU and they don‘t crash – ESO barely uses my graphics card even when I force 8xSSAA via Catalyst.

I play ESO since late November 2017, and nothing changed on my side:
Intel Core i5-3470
8 GB DDR3
ASUS ROG Strix RX 470 4G Gaming [undervolted @ 1.020 mV]
And ESO is installed on the brand new Samsung 850 EVO 500 GB SSD (I have it for over a month) and I use Windows 7 SP1 x64.
Catalyst driver is 17.11.4 and I have cable internet 40/2 Mb/s.

Again, it all started after maintenance day (12.04.). I had maybe 2-3 times that ESO crashed (Catalyst never) in 4 months (over 600 hours) of playing.

I did repair of game. I deleted SharedCache.cooked and UserSettings.txt. I don‘t use add-ons on my trading/bag characters and Catalyst still crashed.

I have no idea what to do except to uninstall and download game again and hope for best but I am almost sure it won‘t solve anything.
Newer Catalyst maybe?

Any help.
Aldmeri Dominion (PC EU via Steam)

The cowardly Wood Elves are best noted for their unwillingness to engage in a face-to-face attack; a Bosmer will strike at you from every side except the front. You won't cross swords with a Bosmer, but you might catch an arrow in the throat. Be wary in forests and jungles, and watch your back.
  • Yakidafi
    Yakidafi
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    Did you try and rollback to the last working driver? It is not impossible that can have something to do with it. It is faster to do that then to reinstall the game.
    Moons and sands shall be your guide and path.
    PC EU/NA
  • Elsonso
    Elsonso
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    I agree with the suggestion to roll back the driver. April 12 was not a patch day.

    My experience with "Display driver has stopped responding and has recovered" is that it is something wrong with the PC, not the game itself.
    Edited by Elsonso on April 14, 2018 1:41PM
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Nestor
    Nestor
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    I won't update drivers unless some game i just installed needs them updated. To that end, I have told Steam and Windows to not update my drivers.

    So, roll back your drivers.
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • exiars10
    exiars10
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    I installed newest version of Catalyst Crimson driver (v18.3.4), and now I have outright black screen after ~10-15 min.
    Of course no other game and neither Unigine benchmarks have this problem.

    After every crash, I have this (client.log):
    2018-04-14T22:15:01.536+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:01.537+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:01.586+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:02.863+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:03.511+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:05.000+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:08.661+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:11.941+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:15.231+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:19.209+01:00 Failed to create vertex buffer: hr=887a0005

    2018-04-14T22:15:21.736+01:00 Failed to create index buffer: hr=887a0005

    2018-04-14T22:15:21.736+01:00 Failed to create vertex buffer: hr=887a0005

    And I found out it's the very old problem. Just one thread from the past:
    https://forums.elderscrollsonline.com/en/discussion/261189/nvidia-windows-kernel-mode-driver-version-xxx-xx-stopped-responding-and-has-successfully-recovered

    Potentional solution didn't help:
    https://help.elderscrollsonline.com/app/answers/detail/a_id/31903/~/why-am-i-crashing-and-missing-textures-with-the-error-failed-to-create-vertex
    Edited by exiars10 on April 14, 2018 8:26PM
    Aldmeri Dominion (PC EU via Steam)

    The cowardly Wood Elves are best noted for their unwillingness to engage in a face-to-face attack; a Bosmer will strike at you from every side except the front. You won't cross swords with a Bosmer, but you might catch an arrow in the throat. Be wary in forests and jungles, and watch your back.
  • exiars10
    exiars10
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    Yakidafi wrote: »
    Did you try and rollback to the last working driver? It is not impossible that can have something to do with it. It is faster to do that then to reinstall the game.
    What rollback?
    Catalyst driver is 17.11.4 and I use that version since I bought ESO. It never crashed. It all started on 12.04.
    lordrichter wrote: »
    I agree with the suggestion to roll back the driver. April 12 was not a patch day.

    My experience with "Display driver has stopped responding and has recovered" is that it is something wrong with the PC, not the game itself.
    Of cource my PC is problem and games which use 100% GPU (including Unigine Heaven and Valley benchmarks) don't crash Catalyst driver.
    Nestor wrote: »
    I won't update drivers unless some game i just installed needs them updated. To that end, I have told Steam and Windows to not update my drivers.

    So, roll back your drivers.
    I don't use Windows 10 (I posted I use Win 7). There is nothing to roll back.
    Aldmeri Dominion (PC EU via Steam)

    The cowardly Wood Elves are best noted for their unwillingness to engage in a face-to-face attack; a Bosmer will strike at you from every side except the front. You won't cross swords with a Bosmer, but you might catch an arrow in the throat. Be wary in forests and jungles, and watch your back.
  • Tandor
    Tandor
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    It could well be a sign that your graphics card is failing. Other games may run ok if they don't test the card in the exact same way that ESO does.
  • Nestor
    Nestor
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    exiars10 wrote: »
    I don't use Windows 10 (I posted I use Win 7). There is nothing to roll back.

    Windows 7 can automatically update your drivers unless you tell it not too. I get driver updates all the time that I manually choose to install or not.

    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • Elsonso
    Elsonso
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    Tandor wrote: »
    It could well be a sign that your graphics card is failing. Other games may run ok if they don't test the card in the exact same way that ESO does.

    I have witnessed this, but trying to tell people this tends to fall on deaf ears.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Yakidafi
    Yakidafi
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    I see, 12.4= date and not new driver.

    Have you tried and turn down maximum particles to begin with and then if that does not help also lower the suppression distance and view distance

    To minimize the amount of stuff on your screen.

    @exiars10

    Edited by Yakidafi on April 15, 2018 10:04PM
    Moons and sands shall be your guide and path.
    PC EU/NA
  • exiars10
    exiars10
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    Tandor wrote: »
    It could well be a sign that your graphics card is failing. Other games may run ok if they don't test the card in the exact same way that ESO does.
    lordrichter wrote: »
    Tandor wrote: »
    It could well be a sign that your graphics card is failing. Other games may run ok if they don't test the card in the exact same way that ESO does.

    I have witnessed this, but trying to tell people this tends to fall on deaf ears.
    No. ESO is badly coded.

    Project CARS which uses all 4 cores and GPU is 100% maxed doesn't crush. I run Unigine Heaven for 3 straigt hours in Sunday and zero crashes.

    There is nothing special and magical how ESO uses GPU - in fact, my GPU barely works in ESO as game is heavily CPU bound like is every other MMO.
    Nestor wrote: »
    exiars10 wrote: »
    I don't use Windows 10 (I posted I use Win 7). There is nothing to roll back.

    Windows 7 can automatically update your drivers unless you tell it not too. I get driver updates all the time that I manually choose to install or not.
    I never saw W7 automatically update drivers if you already have installed drivers. Also automatic updates are off.
    Aldmeri Dominion (PC EU via Steam)

    The cowardly Wood Elves are best noted for their unwillingness to engage in a face-to-face attack; a Bosmer will strike at you from every side except the front. You won't cross swords with a Bosmer, but you might catch an arrow in the throat. Be wary in forests and jungles, and watch your back.
  • exiars10
    exiars10
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    UPDATE

    I managed to solve crashing and solution doesn't have any sense!

    First of all I found out that once I disabled Combat Metrics game started to crash after ~90 min of playing. With it, it crashed every 10-15 min. But, that wasn't culprit.

    Some users posted that downclocking GPU worked for them. My ASUS ROG Strix RX 470 4G Gaming GPU is actually clocked at 1.204 MHz which is reference clock. Zero OC! So I downclocked to 1.150 MHz and since Sunday, zero crashes! Of course, I even further lowered voltage.

    It doesn't have any sense as I typed no other game and benchmark crashes Catalyst driver (except MKX but that game has so many documented issues...). Good news - in Adrenalin, AMD added profiles in WattMan so I can load one profile for ESO and normal one for everything else.
    Aldmeri Dominion (PC EU via Steam)

    The cowardly Wood Elves are best noted for their unwillingness to engage in a face-to-face attack; a Bosmer will strike at you from every side except the front. You won't cross swords with a Bosmer, but you might catch an arrow in the throat. Be wary in forests and jungles, and watch your back.
  • Elsonso
    Elsonso
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    Just so you know, what you are experiencing is almost exactly what happened to me when my video card was failing. Not saying that is guaranteed to be the cause here, but so far you are right on track.

    Back in 2014, I found out my EVGA GTX 660 SC was defective. ESO uncovered a defect in the card that other games did not exhibit, or did not exhibit enough for me to draw the line. I could ALWAYS get ESO to crash the driver, even when three different GPU "stress test" programs had trouble catching it (including 3DMark 11).

    It was the card. ESO reliably crashed it within minutes, but given time, I found a way to get 3DMark 11 to crash it.

    New card. Same driver. Same configuration. No problems.

    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
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