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Dissatisfaction with ZoS Support on a Simple Question, and an Important Issue Involving a Vendor.
So it's been nearly 48 hours since I placed a support ticket asking a simple question that should have a yes or no question.
Short version there, and hopefully @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE or @ZOS_GaryA can give a quick response on this, but my friend is planning to pre-order me a copy of the Digital Upgrade (collector's edition version) of Summerset, specifically for the Morrowind offer, however for personal reasons, the purchase is stuck with Gamestop.
Here's the issue, according to the Gamestop website (links below), the Digital Collectors Edition (Non-Upgrade, comes with base game) lists the Senche Mount, Queen's Bounty pack, Morrowind, and the Collector's Edition extras on their site. The Digital Collector's Edition UPGRADE edition however only lists the Senche Mount and Queen's Bounty pack. It does NOT list Morrowind or even the Collector's Edition extras. On a side note the Digital Upgrade edition (non-CE) also doesn't list Morrowind as a pre-order bonus when it is on the digital standard version that includes the base game. This is a problem, namely that they are charging the $40 for the CE Digital upgrade, but don't list ANY of the CE extras that are what the cost increase are for.
We just want an answer from someone with some form of say to confirm that if she pre-orders the Digital Collector's Edition Upgrade from Gamestop that I (since the key will be used on my account) will get the Senche Mount, Queen's Bounty pack, Morrowind Chapter, and the CE Extras.
Link to GS Digital CE Edition (Lists all the bonuses and extras)
Link to GS Digital CE Upgrade Edition (Doesn't list Morrowind or the CE Extras)
And for the ZOS people, my support ticket is: 180410-002741
Short version there, and hopefully @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE or @ZOS_GaryA can give a quick response on this, but my friend is planning to pre-order me a copy of the Digital Upgrade (collector's edition version) of Summerset, specifically for the Morrowind offer, however for personal reasons, the purchase is stuck with Gamestop.
Here's the issue, according to the Gamestop website (links below), the Digital Collectors Edition (Non-Upgrade, comes with base game) lists the Senche Mount, Queen's Bounty pack, Morrowind, and the Collector's Edition extras on their site. The Digital Collector's Edition UPGRADE edition however only lists the Senche Mount and Queen's Bounty pack. It does NOT list Morrowind or even the Collector's Edition extras. On a side note the Digital Upgrade edition (non-CE) also doesn't list Morrowind as a pre-order bonus when it is on the digital standard version that includes the base game. This is a problem, namely that they are charging the $40 for the CE Digital upgrade, but don't list ANY of the CE extras that are what the cost increase are for.
We just want an answer from someone with some form of say to confirm that if she pre-orders the Digital Collector's Edition Upgrade from Gamestop that I (since the key will be used on my account) will get the Senche Mount, Queen's Bounty pack, Morrowind Chapter, and the CE Extras.
Link to GS Digital CE Edition (Lists all the bonuses and extras)
Link to GS Digital CE Upgrade Edition (Doesn't list Morrowind or the CE Extras)
And for the ZOS people, my support ticket is: 180410-002741
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Also I now realize this forum thread should probably be in general help, but it only applies to the PC version since GAmestop doesn't sell download codes for the Xbox One or PS4 versions.0
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Got my first response on the support ticket, but the fella didn't seem to get the issue. Hopefully the next response will be more helpful. At best Gamestop is (most likely unintentionally) providing misinformation to buyers through their store on this. That's why I'm being so vocal, and almost pestering about this issue. As the store page stands, why would I pay $40 for the Digital Collector's Edition Upgrade when according to their store front I don't even get the Collector's Edition Content like I would if I bought the $60 version that also comes with base game which I already have the Physical Imperial Edition of? And that's regardless that the $60 version also has Morrowind listed where the $40 does not. There be something awfully screwy with this. Every other online vendor I've looked at has both properly labeled and listed, by the way. Every other vendor lists Morrowind and the CE extras on the upgrade version.0
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And I got a good answer in a timely fashion, my issue is now resolved and this thread can be ignored and/or closed now
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