HELP! Crash on loadup

Firemantim · April 2018

Whenever I load the game the screen goes black for about a second (or less), before crashing and giving me a crash log. I've tried repairing game files (which seems to freeze my computer), running without the launcher, and running it as administrator and nothing seems to work. It worked perfectly fine yesterday, and started having issues for seemingly no reason today. To the best of my knowledge, I did not run any updates (Game, GPU, OS, etc) between yesterday and today.
According to the crash log it is "Error 6", but for whatever reason it prevents me from copying the crash log.
My specs are as follows
Interl Core i7-2600 3.40GHz
GTX 1060 6GB
16GB RAM
3GB VRAM
Windows 10 version 1709

Firemantim · April 2018

I finally managed to get the crash log to copy and paste.

====================================================================
eso encountered a fatal error. (Error 6)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.3.3.11.1585543
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2018-04-10T04:15:13.638-08:00
client.timestamp = 2018-04-10T04:15:14.170-08:00 -frme 0-
computer.name = DESKTOP-9VV2NTN
computer.user = Tim
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.dir = F:/ESO/The Elder Scrolls Online/depot/
exe.buildnum = 1585543
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 6
fe.descrip = Client Fatal Error
gfx.description = 23.21.13.8813
gfx.deviceid = 7171.1650604098.161
gfx.driver = NVIDIA GeForce GTX 1060 6GB
gfx.vendorid = 4318
mem.system_physical = 16365
os.osbits = 64
os.platform = windows
os.version = 10.0.16299.
ptime = 621
reportfield.ver = 3
version.major = 3
version.patch = 3
version.subpatch = 11

ZOS_Bill · April 2018

@Firemantim

There are two more troubleshooting steps you can take that can help with fatal error 6. These are both listed below.

Delete the ESO Launcher Folder

PC: Go to the Launcher folder and delete it.

You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.

Download new ESO Launcher

Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

If you play on Steam, download a new copy of the game through Steam.

Firemantim · April 2018

ZOS_BillE wrote: »

@Firemantim

There are two more troubleshooting steps you can take that can help with fatal error 6. These are both listed below.

Delete the ESO Launcher Folder

PC: Go to the Launcher folder and delete it.
You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.

Download new ESO Launcher

Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

If you play on Steam, download a new copy of the game through Steam.

I have tried deleting and reinstalling the launcher and there has been no change. I still receive the same crash when trying to load the game.

Firemantim · April 2018

I have decided to uninstall the game and reinstall, as nothing Zenimax has provided will work. I will update the thread if it works.

MalsvirIxen · April 2018

I am having this exact issue as well. I've deleted the Launcher folder and reinstalled it. I've tried running it without Launcher. And it still does this. Seems like uninstalling the game and reinstalling might be the only thing I can do at this point. Please keep us updated if it works for you as I really don't want to spend 6 hours reinstalling this game.

And for Zenimax the game was running fine yesterday, but today all this is happening and its BS.

Firemantim · April 2018

MalsvirIxen wrote: »

I am having this exact issue as well. I've deleted the Launcher folder and reinstalled it. I've tried running it without Launcher. And it still does this. Seems like uninstalling the game and reinstalling might be the only thing I can do at this point. Please keep us updated if it works for you as I really don't want to spend 6 hours reinstalling this game.

And for Zenimax the game was running fine yesterday, but today all this is happening and its BS.

I'll be sure to update you as soon as I can (probably gonna be a little under a day with work and school and such), though I believe it might work (hopefully. It's interesting that it worked for us both fine yesterday but not today...

Firemantim · April 2018

MalsvirIxen wrote: »

I am having this exact issue as well. I've deleted the Launcher folder and reinstalled it. I've tried running it without Launcher. And it still does this. Seems like uninstalling the game and reinstalling might be the only thing I can do at this point. Please keep us updated if it works for you as I really don't want to spend 6 hours reinstalling this game.

And for Zenimax the game was running fine yesterday, but today all this is happening and its BS.

I come with good news and bad news. The good news is that reinstalling the game works, the bad news is that it seems to be the only way.