summerset: missing morrowind

lacheski10 · March 2018

I bought the pre-sale summerset but the morrowind does not appear available to me, only the mount.

comprei a pre-venda da summerset mas a morrowind não aparece disponivel pra mim, só a montaria

[edit to include translation]

go2g · March 2018

I'm on the same boat: I got my Senche Mount immediately upon purchasing, but cannot access the Morrowind download no matter what I do.

Went over it with Sony customer service chat and all my licenses are in order. The dude who helped just had no idea what to do about it. And I gotta hand it to him: he looked at the problem from a dozen angles.

FWIW, I bought the digital Summerset vanilla upgrade bundle (non-collector's edition). And evidently have to wait 284+ days to get the Summerset chapter download. And, no, I don't own a previously purchased copy of Morrowind already.

MattTheViolator · March 2018

The only thing I received on checkout was my PS4 theme. It's been over 24 hours and no mount...

ZOS_Bill · March 2018

We are aware of an issue with some players not receiving Morrowind after pre-purchasing Summerset on the PS4. We appreciate your patience as we investigate this.

Beezil83 · March 2018

@ZOS_BillE any update on when we will be able to access morrowind?

ZOS_Bill · March 2018

@Beezil83

We currently don't have any updates regarding this issue, as it's still under investigation.

Beezil83 · March 2018

Ok thank you for the response.

Agmaro · March 2018

Any news about this? I bought the upgrade, got the mount and the theme but not the Morrowind chapter

Beezil83 · March 2018

They say it's being looked into but it's been since Thursday and there is still no access to morrowind for me.

AstralSaiyan · March 2018

At this point I want to know if I can get a refund. Take the mount too I don’t care. This is ridiculous. Been about a week now since I pre ordered.

GeminiTiger · March 2018

MegaToxic wrote: »

At this point I want to know if I can get a refund. Take the mount too I don’t care. This is ridiculous. Been about a week now since I pre ordered.

Same because it's already dumb the only way to get the warden class is through morrowind now I've been lied to about getting access to it! And both parties psn and eso are pushing the issue to the other. Ridiculous!

AstralSaiyan · March 2018

I contacted Sony support and got a refund. I’m willing to wait but it’s been about a week and still nothing so I’m done. Sony did try and work me through getting morrowind but it wasn’t working so they refunded me. If it isn’t fixed I would recommend just asking Sony for a refund.