Lag in ESO - Not noticing other issues with games... Bad support, great work Zos!

method__01 · March 2018

lag issues here as well,pvp cyro,got kicked 2 times tonight,terrain textures wont load etc
pve,switching from banker to merchant takes at least 10 sec to respond ,delay when fast travel or through wayshrines
got a bit better after Tuesdays main and end of free crates but some issues remain unsolved for a long time

eso_lags · March 2018

WhoSlappedThePie wrote: »

So, I've raised multiple tickets over the last few weeks, checked with ISP, checked playstation settings but Zos are doing NOTHING to help. I've played this game for years, spent money, spent A LOT of hours on it and I think to be honest the experience I have now is so bad I might just quit...

I've had delay/freezing every 30 minutes, the old "Unable to connect. Make sure you have valid connection" message pop-up, mid game, in a dungeon/trial or just roaming around. It's really s__t to be honest and I think I've had enough. Zos your support is terrible, you don't even ask for a tracert in your ticket responses or a speedtest etc...

I'm playing other games on the SAME connection WITHOUT issues so what gives? Just to people out there sticking with the game wondering whether the lag issues are yours or theirs, its probably theirs. They'll get you to waste more of your time on the phone to your ISP who will say "do a speedtest, restart your router" - my speedtest is fine. 100mbs download time etc...

Thanks for nothing, Zos. I hope you sort it out cause it's hard for me to stay as it is right now.

https://forums.elderscrollsonline.com/en/discussion/393101/does-zenimax-needs-to-improve-the-servers

This thread had hundreds and hundreds of votes and experiences of not being able to play this game because of their terrible servers. Zos completely ignored it. While the zos team went on, and continues, to comment on threads with 1 page or a few posts on it. This is a complete black list of this issue. Its always been like this, except for a random "we are are working on the servers" every few months. Im sorry to tell you this but you will only get 1 of 2 answers, when it comes to game performance, from zos or support;

"We are actively working on improving the servers"
Or
"check with your ISP"

Maybe after a few troubleshooting steps that dont usually help.. Its nice of some support agents to try and help but half of the time you'll get "check with your ISP" in the beginning.. And if you are one of the very few who actually has their issue fixed, then great. However if the issue persists for you, like it does for most of us, the conversation will end with check your ISP. There is no other way for it to end, 100%. Still i would love to know if anyone at zos even took a look at that thread i linked. The situation is truly scandalous. I mean really, when a games performance only gets worse for 2 years straight what does that say about the games future?

@ZOS_GinaBruno @ZOS_JessicaFolsom

FireCowCommando · March 2018

Best advice i could give you is to take a break from the game, honestly, its not going to get better than it is now

Androconium · March 2018

Are you using Playstation? I know nothing above PS2. So, if reinstalling the game onto the Playstation has had no effect, then try to borrow someone's else PC and use it on your ISP connection. Not sure if your PS game account allows that or not.

Eliminate the Playstation as the problem is the next step.

Androconium · March 2018

itzTJ wrote: »

I mean really, when a games performance only gets worse for 2 years straight what does that say about the games future?

People that don't like the situation will leave.
Other people will join and take a while for their particular bad experience to surface.
In the meantime, most will continue to subscribe and buy crates.

ccfeeling · March 2018

I feel like playing a slow motion eso, thx for everything Zos, i cant join any trial this week.
U guys keep to ignore the lag issues

Zagnut123Zagnut123 · March 2018

@WhoSlappedThePie even tho you play other games just fine doesn't mean it's not on your end. Your isp could be throttling or block specific ports you use for eso and not other games. This happened to me a while back because eso uses similar ports for torrenting.

WhoSlappedThePie · March 2018

Zagnut123Zagnut123 wrote: »

@WhoSlappedThePie even tho you play other games just fine doesn't mean it's not on your end. Your isp could be throttling or block specific ports you use for eso and not other games. This happened to me a while back because eso uses similar ports for torrenting.

How do I troubleshoot this then? I don't think they are throttling but I can't be sure? I have had the same ISP for years and it ONLY started happening a few weeks ago.

Gythral · March 2018

Wireshark - and look up how to
use it...

D0PAMINE · March 2018

I understand OP's frustration.

DieAlteHexe · March 2018

WhoSlappedThePie wrote: »

Zagnut123Zagnut123 wrote: »

@WhoSlappedThePie even tho you play other games just fine doesn't mean it's not on your end. Your isp could be throttling or block specific ports you use for eso and not other games. This happened to me a while back because eso uses similar ports for torrenting.

How do I troubleshoot this then? I don't think they are throttling but I can't be sure? I have had the same ISP for years and it ONLY started happening a few weeks ago.

Like right around the time of net neutrality!

Eh. Sorry, I'm no good at this conspiracy stuff.

Seriously though, Ping Plotter or what was suggested below could help you to see what's happening. I have had really good connectivity to ESO but in SWTOR, for example, it was horrible. It can be down to one's route into the server, or game code, or both.

In any case, good luck.

Juju_beans · March 2018

I get lag once in a while. Traceroute for me shows that it's a third party server doing me bad

Tata Communications server to be exact. Sadly there's nothing I can do about it..not my ISP and not Zos.

Juju_beans · March 2018

WhoSlappedThePie wrote: »

Zagnut123Zagnut123 wrote: »

@WhoSlappedThePie even tho you play other games just fine doesn't mean it's not on your end. Your isp could be throttling or block specific ports you use for eso and not other games. This happened to me a while back because eso uses similar ports for torrenting.

How do I troubleshoot this then? I don't think they are throttling but I can't be sure? I have had the same ISP for years and it ONLY started happening a few weeks ago.

Do a trace route to ZOS servers and look at the timing.

https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection?

Saturn · March 2018

Honestly the game runs like turd. It hasn't be optimised in ages and the bad performance issues just pile on top of each other with every update. I play on the PC and have a horrible laggy time, so I can't imagine how bad it must be on console. I'm honestly in almost the same boat, a lot of content is near unplayable at this point, which really sucks. It's like they've stopped trying.

DieAlteHexe · March 2018

Saturn wrote: »

Honestly the game runs like turd. It hasn't be optimised in ages and the bad performance issues just pile on top of each other with every update. I play on the PC and have a horrible laggy time, so I can't imagine how bad it must be on console. I'm honestly in almost the same boat, a lot of content is near unplayable at this point, which really sucks. It's like they've stopped trying.

That sucks.

Thing is, it's not universal. Game runs fine for me, avg. 40ms/60fps. Do you mostly play in Cyro or overland? Another game I recently played gave me basically the same sort of issues you refer to here. I'm playing ESO on same hardware, same ISP (we are our own ISP) and the difference is marked.

I'd hate to be the crew that had to figure this out but I hope they do for you guys' sake.

Zagnut123Zagnut123 · March 2018

Juju_beans wrote: »

WhoSlappedThePie wrote: »

Zagnut123Zagnut123 wrote: »

@WhoSlappedThePie even tho you play other games just fine doesn't mean it's not on your end. Your isp could be throttling or block specific ports you use for eso and not other games. This happened to me a while back because eso uses similar ports for torrenting.

How do I troubleshoot this then? I don't think they are throttling but I can't be sure? I have had the same ISP for years and it ONLY started happening a few weeks ago.

Do a trace route to ZOS servers and look at the timing.

https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection?

Pretty sure a traceroute sends packets out of only one port.
@WhoSlappedThePie if you want to test it a good way is to mask your internettrafficfrom your isp by using a VPN. Most routers allow you to configure one on them these days. If that doesn't fix the issue then it's probably not something you can fix. Also do you use wife or do you use Ethernet?

Juju_beans · March 2018

Zagnut123Zagnut123 wrote: »

Juju_beans wrote: »

WhoSlappedThePie wrote: »

Zagnut123Zagnut123 wrote: »

@WhoSlappedThePie even tho you play other games just fine doesn't mean it's not on your end. Your isp could be throttling or block specific ports you use for eso and not other games. This happened to me a while back because eso uses similar ports for torrenting.

How do I troubleshoot this then? I don't think they are throttling but I can't be sure? I have had the same ISP for years and it ONLY started happening a few weeks ago.

Do a trace route to ZOS servers and look at the timing.

https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection?

Pretty sure a traceroute sends packets out of only one port.
@WhoSlappedThePie if you want to test it a good way is to mask your internettrafficfrom your isp by using a VPN. Most routers allow you to configure one on them these days. If that doesn't fix the issue then it's probably not something you can fix. Also do you use wife or do you use Ethernet?

I play wow on the same machine as eso. I get 60fsp on both but 150ms on eso and 50ms on wow.
TATA Communications in Ashburn, Virginia is what slows me down in eso.

Zagnut123Zagnut123 · March 2018

Juju_beans wrote: »

Zagnut123Zagnut123 wrote: »

Juju_beans wrote: »

WhoSlappedThePie wrote: »

Zagnut123Zagnut123 wrote: »

@WhoSlappedThePie even tho you play other games just fine doesn't mean it's not on your end. Your isp could be throttling or block specific ports you use for eso and not other games. This happened to me a while back because eso uses similar ports for torrenting.

How do I troubleshoot this then? I don't think they are throttling but I can't be sure? I have had the same ISP for years and it ONLY started happening a few weeks ago.

Do a trace route to ZOS servers and look at the timing.

https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection?

Pretty sure a traceroute sends packets out of only one port.
@WhoSlappedThePie if you want to test it a good way is to mask your internettrafficfrom your isp by using a VPN. Most routers allow you to configure one on them these days. If that doesn't fix the issue then it's probably not something you can fix. Also do you use wife or do you use Ethernet?

I play wow on the same machine as eso. I get 60fsp on both but 150ms on eso and 50ms on wow.
TATA Communications in Ashburn, Virginia is what slows me down in eso.

That's a hub that most likely has a poorly configured vlan or some other issue. But if a port is being blocked or throttled it's hard to detect that. You can also call and ask they may just think your illegally downloading stuff.

Saturn · March 2018

DieAlteHexe wrote: »

Saturn wrote: »

Honestly the game runs like turd. It hasn't be optimised in ages and the bad performance issues just pile on top of each other with every update. I play on the PC and have a horrible laggy time, so I can't imagine how bad it must be on console. I'm honestly in almost the same boat, a lot of content is near unplayable at this point, which really sucks. It's like they've stopped trying.

That sucks.

Thing is, it's not universal. Game runs fine for me, avg. 40ms/60fps. Do you mostly play in Cyro or overland? Another game I recently played gave me basically the same sort of issues you refer to here. I'm playing ESO on same hardware, same ISP (we are our own ISP) and the difference is marked.

I'd hate to be the crew that had to figure this out but I hope they do for you guys' sake.

Well yeah, that's a thing I've noticed, it's not across the board. But yeah I get an average of 30-40 frames when I'm not doing much, and 10-20 when I'm in fights. Ping also just jumps everywhere, low being 200 and average being 300. Every other game I play on the same hardware (even ones more demanding) run vastly better. ESO used to run really well for me, a few updates ago, but since they it's gotten a lot worse. I will say though, the people I hear talk about their game running well say they get 30 fps on intensive trial boss fights, which is still subpar to say the least. The point of MMOs is to make them playable across many different systems and specs, and while that doesn't seem to be the case with ESO right now, it used to be like that.

Seraphayel · March 2018

Paganini wrote: »

Check your router-settings, if ipv6 is activated - this is a known issue causing disconnects every 20-30 seconds

Turning off IPv6 solved all of my problems (no lags, no disconnects anymore). So this is something I'd really recommend trying.

DieAlteHexe · March 2018

Saturn wrote: »

DieAlteHexe wrote: »

Saturn wrote: »

Honestly the game runs like turd. It hasn't be optimised in ages and the bad performance issues just pile on top of each other with every update. I play on the PC and have a horrible laggy time, so I can't imagine how bad it must be on console. I'm honestly in almost the same boat, a lot of content is near unplayable at this point, which really sucks. It's like they've stopped trying.

That sucks.

Thing is, it's not universal. Game runs fine for me, avg. 40ms/60fps. Do you mostly play in Cyro or overland? Another game I recently played gave me basically the same sort of issues you refer to here. I'm playing ESO on same hardware, same ISP (we are our own ISP) and the difference is marked.

I'd hate to be the crew that had to figure this out but I hope they do for you guys' sake.

Well yeah, that's a thing I've noticed, it's not across the board. But yeah I get an average of 30-40 frames when I'm not doing much, and 10-20 when I'm in fights. Ping also just jumps everywhere, low being 200 and average being 300. Every other game I play on the same hardware (even ones more demanding) run vastly better. ESO used to run really well for me, a few updates ago, but since they it's gotten a lot worse. I will say though, the people I hear talk about their game running well say they get 30 fps on intensive trial boss fights, which is still subpar to say the least. The point of MMOs is to make them playable across many different systems and specs, and while that doesn't seem to be the case with ESO right now, it used to be like that.

I hear ya. In SWTOR I had endless problems. I was delighted to find that I have none of 'em here. Pretty steady 40ms and 60fps except on Sundays. Sundays I average about 80ms or so and occasionally get spiked.

WhoSlappedThePie · March 2018

Seraphayel wrote: »

Paganini wrote: »

Check your router-settings, if ipv6 is activated - this is a known issue causing disconnects every 20-30 seconds

Turning off IPv6 solved all of my problems (no lags, no disconnects anymore). So this is something I'd really recommend trying.

I only use ipv4 so this is not an option :P

amir412 · March 2018

Just move to Fortnite, sure not the "era" we all likes, but still, skill matters there, not lags and zerg.

Bhaal5 · March 2018

DieAlteHexe wrote: »

Saturn wrote: »

DieAlteHexe wrote: »

Saturn wrote: »

Honestly the game runs like turd. It hasn't be optimised in ages and the bad performance issues just pile on top of each other with every update. I play on the PC and have a horrible laggy time, so I can't imagine how bad it must be on console. I'm honestly in almost the same boat, a lot of content is near unplayable at this point, which really sucks. It's like they've stopped trying.

That sucks.

Thing is, it's not universal. Game runs fine for me, avg. 40ms/60fps. Do you mostly play in Cyro or overland? Another game I recently played gave me basically the same sort of issues you refer to here. I'm playing ESO on same hardware, same ISP (we are our own ISP) and the difference is marked.

I'd hate to be the crew that had to figure this out but I hope they do for you guys' sake.

Well yeah, that's a thing I've noticed, it's not across the board. But yeah I get an average of 30-40 frames when I'm not doing much, and 10-20 when I'm in fights. Ping also just jumps everywhere, low being 200 and average being 300. Every other game I play on the same hardware (even ones more demanding) run vastly better. ESO used to run really well for me, a few updates ago, but since they it's gotten a lot worse. I will say though, the people I hear talk about their game running well say they get 30 fps on intensive trial boss fights, which is still subpar to say the least. The point of MMOs is to make them playable across many different systems and specs, and while that doesn't seem to be the case with ESO right now, it used to be like that.

I hear ya. In SWTOR I had endless problems. I was delighted to find that I have none of 'em here. Pretty steady 40ms and 60fps except on Sundays. Sundays I average about 80ms or so and occasionally get spiked.

Had the opposite experience, and ps4 is terrible

Hostee · March 2018

Everyone who keeps getting booted with the infamous “Please check to make sure you have a valid internet connection” needs to rebuild your database on PS4.

WhoSlappedThePie · March 2018

Hostee wrote: »

Everyone who keeps getting booted with the infamous “Please check to make sure you have a valid internet connection” needs to rebuild your database on PS4.

I already did that, no luck. Also I get this movement delay thing every few days where I can’t move, use skills and just have to delete save files. Every few days?! It’s become normal now on top of disconnects and long load screens. This game...