Best Answer

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  Reverb

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  Cazzy wrote: »

  VaranisArano wrote: »

  I use the Ask For Help option in game, then reply to the email Support sends. The first email is usually very generic, but by replying I've been able to have the problem passed on to people who can address the problem.

  
  Yeah, this is something I'd rather speak to someone directly though. Maybe I should PM an admin.

  
  They still prefer you open a ticket first, then pm them with the ticket number, asking to be contacted directly. They turned off the customer support phone number a few years ago, so the ticket system is the best way to initiate contact with them about something specific. As noted above though, expect the initial response to be inadequate, and be prepared to escalate as needed.

  Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche

  #2

  March 2018

  Answer ✓

  6