You're in luck then! This has been addressed and answered before. Here's a c&p (edited by me to spell Gina's name correctly) from a thread posted in December:

"• Hi all, [From Gina]

Here are some steps to help you submit a Support ticket to take advantage of this program. If you have questions about the program, you can ask them in your Support ticket.
1. First visit our Support portal here: https://help.elderscrollsonline.com/
2. Log into your account (you must do this step, or the next steps will not work)
3. Click on the Web Assistant on the right side of the page
4. Choose any Platform
5. Select In-Game Support, then Item Issue, then Crown Store Purchase
6. In your ticket description, please mention the Crown Store item you are interested in purchasing. Please note: We can only assist with items that are live in the Crown Store. If the item is a gift for another player, please provide the recipient's UserID/Gamertag/PSN ID, or the email address associated with their game account.
7. Then select "Email Response" and you will get a confirmation message that your ticket has been submitted, along with your ticket number.
8. We usually answer tickets within 24 to 72 hours."

Hope this helps