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ZOS and Their Exercise of Power Over the Customer's Accounts. No Justifiable Cause
Kronuxx
✭✭✭✭
To start: On Friday, after work I decided to log onto ESO to play, mind you, I have been playing on and off since beta. To my surprise I was found that I couldn't log in and that I was suspended, despite no apparent reason to do so. When my account was reactivated on Monday (3 days of my ESO subscription gone because of this), ESO support team never gave any indication as to why, other than "Thank you for your patience during our investigation process. Your account has been reactivated." Yesterday, I was suspended again. Now oddly enough, both of these suspensions occurred after doing some PvP, in which both instances I received hateful and mean whispers and the general statement of "I'm reporting your expletive here to ZOS for your cheating."
Now several things to note here. 1) I never had the opportunity to reply back to the person as they would immediately put me on ignore or go offline. In fact, the one time I did reply, it was one simple word: Why? As in, why am I being reported? Is it because I have a deeper understanding of game mechanics compared to you and therefor you lost and I won?
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
I bring this here to the general forums in order to alert people as to the type of suspension practices ZOS has been employing. This did not happen in the past. And I know it never did, because I have been PvPing for a long long time, and I have received plenty of mean/rude whispers some claiming that I'm cheating, others claiming to report me. I wasn't suspended for each one of those false accusations back then, so why now? Kindess, communication and fairness should be the cornerstones of a company that provides a product to the consumer. How else can one do legitimate business without these characteristics. Not exercise of power through random suspensions based on a hunch of an unproven report.
@ZOS_GinaBruno @ZOS_JessicaFolsom
Edited by Kronuxx on March 8, 2018 4:08PM Now several things to note here. 1) I never had the opportunity to reply back to the person as they would immediately put me on ignore or go offline. In fact, the one time I did reply, it was one simple word: Why? As in, why am I being reported? Is it because I have a deeper understanding of game mechanics compared to you and therefor you lost and I won?
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
I bring this here to the general forums in order to alert people as to the type of suspension practices ZOS has been employing. This did not happen in the past. And I know it never did, because I have been PvPing for a long long time, and I have received plenty of mean/rude whispers some claiming that I'm cheating, others claiming to report me. I wasn't suspended for each one of those false accusations back then, so why now? Kindess, communication and fairness should be the cornerstones of a company that provides a product to the consumer. How else can one do legitimate business without these characteristics. Not exercise of power through random suspensions based on a hunch of an unproven report.
@ZOS_GinaBruno @ZOS_JessicaFolsom
9
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Waffennacht✭✭✭✭✭
✭✭✭✭✭1. It's their stuff, they can be #$&+s if they just want to
2. They probably got a guild to report, based on numbers investigation had to happen prob
3. You should report them when you get threatening messages4 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭Nevermind, that's not the issue.Edited by VaranisArano on March 8, 2018 4:19PM1 -
Apache_Kid✭✭✭✭✭
✭✭✭✭So they just said your account was re-activated without telling you what you were suspended for? Sounds pretty lame to me. You should always be told the crime you are accused of.2 -
Kronuxx✭✭✭✭Waffennacht wrote: »1. It's their stuff, they can be #$&+s if they just want to
2. They probably got a guild to report, based on numbers investigation had to happen prob
3. You should report them when you get threatening messages
It's not about whether it is their stuff, or whether they can exercise any form of action because it is "their stuff". It's obvious that it is "their stuff" and it's obvious they can suspend who they want. Rather, it's about right from wrong. It's about providing proof for any accusation. It's about being objectively fair and kind to every costumer, not just the ones who file reports and complain, and give them money.
It's wrong to execute any form of disciplinary action without proper due process that provides proof. By your account, you're justifying that any time anyone you kill anyone and they decide to file a report, you could potentially be suspended. Or rather, if anyone files a report based on any false accusation of any kind, you could be suspended. That's a lot of unjustifiable suspensions. That's wrong. You should be innocent until proven guilty, not the other way around.5 -
Waffennacht✭✭✭✭✭
✭✭✭✭✭Waffennacht wrote: »1. It's their stuff, they can be #$&+s if they just want to
2. They probably got a guild to report, based on numbers investigation had to happen prob
3. You should report them when you get threatening messages
It's not about whether it is their stuff, or whether they can exercise any form of action because it is "their stuff". It's obvious that it is "their stuff" and it's obvious they can suspend who they want. Rather, it's about right from wrong. It's about providing proof for any accusation. It's about being objectively fair and kind to every costumer, not just the ones who file reports and complain, and give them money.
It's wrong to execute any form of disciplinary action without proper due process that provides proof. By your account, you're justifying that any time anyone you kill anyone and they decide to file a report, you could potentially be suspended. Or rather, if anyone files a report based on any false accusation of any kind, you could be suspended. That's a lot of unjustifiable suspensions. That's wrong. You should be innocent until proven guilty, not the other way around.
Welcome to living with Xbox live where we do get banned because of false accusations without any notice or defense!
Yay Microsoft!!!2 -
Lynx7386✭✭✭✭✭
✭✭✭✭✭Sometimes it's a blessing being a terrible pvper, nobody ever reports me lolPS4 / NA
M'asad - Khajiit Nightblade - Healer
Pakhet - Khajiit Dragonknight - Tank
Raksha - Khajiit Sorcerer - Stamina DPS
Bastet - Khajiit Templar - Healer
Leonin - Khajiit Warden - Tank21 -
Kodrac✭✭✭✭✭
✭✭Now I'm curious as to what went on in the PvP. As to the topic: I agree you should be told why you're being suspended and above that, not be suspended until found guilty not before or during the process. That's just rookie CYA.0 -
SquareSausage✭✭✭✭✭Ye the argument, although true 'its their stuff, they can do what they want' is a terrible way to treat paying customers.
Allowing it so they immediately ban a player simply on the words of one other player is hugely open to abuse and griefing.
Breakfast KingPS4 EU1 -
Tandor✭✭✭✭✭
✭✭✭✭✭You mention having been suspended twice in the last week, but according to your post history you also reported being suspended a month ago. What was that about? It doesn't quite fit with your claim here that such suspensions never previously happened. As usual when these things are raised on a forum, we're left with the impression that we don't know the full story.
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White wabbit✭✭✭✭✭
✭✭SquareSausage wrote: »Ye the argument, although true 'its their stuff, they can do what they want' is a terrible way to treat paying customers.
Allowing it so they immediately ban a player simply on the words of one other player is hugely open to abuse and griefing.
I doubt it was on the word of one player and I'm sure they would investigate before taking any action it's not like Zos to ban people for the fun of it3 -
Apache_Kid✭✭✭✭✭
✭✭✭✭White wabbit wrote: »SquareSausage wrote: »Ye the argument, although true 'its their stuff, they can do what they want' is a terrible way to treat paying customers.
Allowing it so they immediately ban a player simply on the words of one other player is hugely open to abuse and griefing.
I doubt it was on the word of one player and I'm sure they would investigate before taking any action it's not like Zos to ban people for the fun of it
Ive seen situations before where someone had multiplier people in a guild or on their friends list all report the same person for whatever reason, to get back at them for something or whatever. If I get 20 guild-mates to all report the same person I did and we all cite the same reason ZoS will probably take action whether it is true or not just based on the sheer amount of reports.0 -
antihero727✭✭✭✭✭We all seen how they temp banned everyone for the IC thing. I think even if they got 1 cp, realized it was bugged and left they still got a umbrella ban. It’s an issue, it’s always been an issue, and history dictates that it will always be an issue with ZOS.Veldrn-AD Magica Sorc
Bizarro Veldrn-AD Stam Sorc
Antiherro-AD Stam DK
Antihero-AD Magplar
Aww Crit-AD Magblade
AD Since PC beta
On A lag free vacation
for the near and far future0 -
danno8✭✭✭✭✭
✭✭✭✭✭Apache_Kid wrote: »White wabbit wrote: »SquareSausage wrote: »Ye the argument, although true 'its their stuff, they can do what they want' is a terrible way to treat paying customers.
Allowing it so they immediately ban a player simply on the words of one other player is hugely open to abuse and griefing.
I doubt it was on the word of one player and I'm sure they would investigate before taking any action it's not like Zos to ban people for the fun of it
Ive seen situations before where someone had multiplier people in a guild or on their friends list all report the same person for whatever reason, to get back at them for something or whatever. If I get 20 guild-mates to all report the same person I did and we all cite the same reason ZoS will probably take action whether it is true or not just based on the sheer amount of reports.
And hopefully when ZoS "investigates" and finds the accusations to be false, misleading or just plain vindictive they go ahead and take action on all the accounts that made that false report.
That is the kind of information I would love to hear from ZoS. If people are found to "mass report" because a guild leader tells them to do so and the report is not factual and is found to be vindictive, does ZoS do anything to those people? It's even worse than cheating IMO.4 -
Apache_Kid✭✭✭✭✭
✭✭✭✭Apache_Kid wrote: »White wabbit wrote: »SquareSausage wrote: »Ye the argument, although true 'its their stuff, they can do what they want' is a terrible way to treat paying customers.
Allowing it so they immediately ban a player simply on the words of one other player is hugely open to abuse and griefing.
I doubt it was on the word of one player and I'm sure they would investigate before taking any action it's not like Zos to ban people for the fun of it
Ive seen situations before where someone had multiplier people in a guild or on their friends list all report the same person for whatever reason, to get back at them for something or whatever. If I get 20 guild-mates to all report the same person I did and we all cite the same reason ZoS will probably take action whether it is true or not just based on the sheer amount of reports.
And hopefully when ZoS "investigates" and finds the accusations to be false, misleading or just plain vindictive they go ahead and take action on all the accounts that made that false report.
That is the kind of information I would love to hear from ZoS. If people are found to "mass report" because a guild leader tells them to do so and the report is not factual and is found to be vindictive, does ZoS do anything to those people? It's even worse than cheating IMO.
Oh i totally agree. I would imagine nothing is done to those people however. I've never heard of anything like that. But either way more transparency here would go a long way. At least towards the player who is affected like OP.0 -
Twenty0zTsunami✭✭✭✭To start: On Friday, after work I decided to log onto ESO to play, mind you, I have been playing on and off since beta. To my surprise I was found that I couldn't log in and that I was suspended, despite no apparent reason to do so. When my account was reactivated on Monday (3 days of my ESO subscription gone because of this), ESO support team never gave any indication as to why, other than "Thank you for your patience during our investigation process. Your account has been reactivated." Yesterday, I was suspended again. Now oddly enough, both of these suspensions occurred after doing some PvP, in which both instances I received hateful and mean whispers and the general statement of "I'm reporting your expletive here to ZOS for your cheating."
Now several things to note here. 1) I never had the opportunity to reply back to the person as they would immediately put me on ignore or go offline. In fact, the one time I did reply, it was one simple word: Why? As in, why am I being reported? Is it because I have a deeper understanding of game mechanics compared to you and therefor you lost and I won?
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
I bring this here to the general forums in order to alert people as to the type of suspension practices ZOS has been employing. This did not happen in the past. And I know it never did, because I have been PvPing for a long long time, and I have received plenty of mean/rude whispers some claiming that I'm cheating, others claiming to report me. I wasn't suspended for each one of those false accusations back then, so why now? Kindess, communication and fairness should be the cornerstones of a company that provides a product to the consumer. How else can one do legitimate business without these characteristics. Not exercise of power through random suspensions based on a hunch of an unproven report.
@ZOS_GinaBruno @ZOS_JessicaFolsom
considering that most cheaters and botters don't even face consequences, I'm pretty sure I don't believe the fact that you're innocent. AN innocent man would take it up via customer support tickets.5 -
Apache_Kid✭✭✭✭✭
✭✭✭✭Twenty0zTsunami wrote: »To start: On Friday, after work I decided to log onto ESO to play, mind you, I have been playing on and off since beta. To my surprise I was found that I couldn't log in and that I was suspended, despite no apparent reason to do so. When my account was reactivated on Monday (3 days of my ESO subscription gone because of this), ESO support team never gave any indication as to why, other than "Thank you for your patience during our investigation process. Your account has been reactivated." Yesterday, I was suspended again. Now oddly enough, both of these suspensions occurred after doing some PvP, in which both instances I received hateful and mean whispers and the general statement of "I'm reporting your expletive here to ZOS for your cheating."
Now several things to note here. 1) I never had the opportunity to reply back to the person as they would immediately put me on ignore or go offline. In fact, the one time I did reply, it was one simple word: Why? As in, why am I being reported? Is it because I have a deeper understanding of game mechanics compared to you and therefor you lost and I won?
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
I bring this here to the general forums in order to alert people as to the type of suspension practices ZOS has been employing. This did not happen in the past. And I know it never did, because I have been PvPing for a long long time, and I have received plenty of mean/rude whispers some claiming that I'm cheating, others claiming to report me. I wasn't suspended for each one of those false accusations back then, so why now? Kindess, communication and fairness should be the cornerstones of a company that provides a product to the consumer. How else can one do legitimate business without these characteristics. Not exercise of power through random suspensions based on a hunch of an unproven report.
@ZOS_GinaBruno @ZOS_JessicaFolsom
considering that most cheaters and botters don't even face consequences, I'm pretty sure I don't believe the fact that you're innocent. AN innocent man would take it up via customer support tickets.
Wait what?Edited by Apache_Kid on March 8, 2018 5:12PM0 -
antihero727✭✭✭✭✭Twenty0zTsunami wrote: »To start: On Friday, after work I decided to log onto ESO to play, mind you, I have been playing on and off since beta. To my surprise I was found that I couldn't log in and that I was suspended, despite no apparent reason to do so. When my account was reactivated on Monday (3 days of my ESO subscription gone because of this), ESO support team never gave any indication as to why, other than "Thank you for your patience during our investigation process. Your account has been reactivated." Yesterday, I was suspended again. Now oddly enough, both of these suspensions occurred after doing some PvP, in which both instances I received hateful and mean whispers and the general statement of "I'm reporting your expletive here to ZOS for your cheating."
Now several things to note here. 1) I never had the opportunity to reply back to the person as they would immediately put me on ignore or go offline. In fact, the one time I did reply, it was one simple word: Why? As in, why am I being reported? Is it because I have a deeper understanding of game mechanics compared to you and therefor you lost and I won?
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
I bring this here to the general forums in order to alert people as to the type of suspension practices ZOS has been employing. This did not happen in the past. And I know it never did, because I have been PvPing for a long long time, and I have received plenty of mean/rude whispers some claiming that I'm cheating, others claiming to report me. I wasn't suspended for each one of those false accusations back then, so why now? Kindess, communication and fairness should be the cornerstones of a company that provides a product to the consumer. How else can one do legitimate business without these characteristics. Not exercise of power through random suspensions based on a hunch of an unproven report.
@ZOS_GinaBruno @ZOS_JessicaFolsom
considering that most cheaters and botters don't even face consequences, I'm pretty sure I don't believe the fact that you're innocent. AN innocent man would take it up via customer support tickets.
There was a wave of people being accused of speed hacking VMA. It was just orc stamsorcs stacking speed with non exploit tactics. They still have these innovative players temp bans for non exploit sets and mechanicsVeldrn-AD Magica Sorc
Bizarro Veldrn-AD Stam Sorc
Antiherro-AD Stam DK
Antihero-AD Magplar
Aww Crit-AD Magblade
AD Since PC beta
On A lag free vacation
for the near and far future1 -
Samadhi✭✭✭✭✭
✭✭✭...
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
...
Think of the suspension like jail
and a banning like prison
the accused is jailed during investigation, until trial
then the result of the trial determines freedom or imprisonment
Presumably what you were accused of could be checked through interaction with your account,
so it was suspended such that you would not be logging in and interrupting the investigation while it was performed
People who repeatedly make false accusations tend to be dealt with -- people who make one or two accusations and have been playing since Beta
are less likely to be penalized, and more likely for it to be treated as instance of user error or misunderstanding"If you want others to be happy, practice compassion. If you want to be happy, practice compassion." -- the 14th Dalai Lama
Wisdom is doing Now that which benefits you later.
2 -
Twenty0zTsunami✭✭✭✭antihero727 wrote: »Twenty0zTsunami wrote: »To start: On Friday, after work I decided to log onto ESO to play, mind you, I have been playing on and off since beta. To my surprise I was found that I couldn't log in and that I was suspended, despite no apparent reason to do so. When my account was reactivated on Monday (3 days of my ESO subscription gone because of this), ESO support team never gave any indication as to why, other than "Thank you for your patience during our investigation process. Your account has been reactivated." Yesterday, I was suspended again. Now oddly enough, both of these suspensions occurred after doing some PvP, in which both instances I received hateful and mean whispers and the general statement of "I'm reporting your expletive here to ZOS for your cheating."
Now several things to note here. 1) I never had the opportunity to reply back to the person as they would immediately put me on ignore or go offline. In fact, the one time I did reply, it was one simple word: Why? As in, why am I being reported? Is it because I have a deeper understanding of game mechanics compared to you and therefor you lost and I won?
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
I bring this here to the general forums in order to alert people as to the type of suspension practices ZOS has been employing. This did not happen in the past. And I know it never did, because I have been PvPing for a long long time, and I have received plenty of mean/rude whispers some claiming that I'm cheating, others claiming to report me. I wasn't suspended for each one of those false accusations back then, so why now? Kindess, communication and fairness should be the cornerstones of a company that provides a product to the consumer. How else can one do legitimate business without these characteristics. Not exercise of power through random suspensions based on a hunch of an unproven report.
@ZOS_GinaBruno @ZOS_JessicaFolsom
considering that most cheaters and botters don't even face consequences, I'm pretty sure I don't believe the fact that you're innocent. AN innocent man would take it up via customer support tickets.
There was a wave of people being accused of speed hacking VMA. It was just orc stamsorcs stacking speed with non exploit tactics. They still have these innovative players temp bans for non exploit sets and mechanics
and wheres the proof that it was simple "innovation"??0 -
xaraan✭✭✭✭✭
✭✭✭✭✭Hm, you don't just get a ban/suspension because someone reports you. It would have to be a lot of reports of the same thing.
There are some players in pvp, everytime they lose a fight, tell the other player they are reporting them for cheating. Our group lead once had a guy we ran into his group and beat several times during a day say he was reporting him each time. And there was no suspension for him, so they obviously seem to actually look at reports (and frankly I think suspension should be called for if someone constantly files false reports).
I agree with you that they shouldn't just suspend people willy-nilly, but seems like there is more to the story we aren't hearing.-- @xaraan --
nightblade: Xaraan • templar: Xaraan-dar • dragon-knight: Xaraanosaurus • necromancer: Xaraan-qa • warden: Xaraanodon • sorcerer: Xaraan-ra
AD • NA • PC3 -
Kronuxx✭✭✭✭You mention having been suspended twice in the last week, but according to your post history you also reported being suspended a month ago. What was that about? It doesn't quite fit with your claim here that such suspensions never previously happened. As usual when these things are raised on a forum, we're left with the impression that we don't know the full story.
You are correct about my suspension a month ago, but what happened then has nothing to do with now. Since it seems that digging a person's post history is somehow relevant to your judgement, then if you must know, the incident that occurred one month ago was because of payments not going through when purchasing crowns. Any more of that is not relevant here, as NO purchases were done in this current scenario.Edited by Kronuxx on March 8, 2018 6:02PM0 -
Doctordarkspawn✭✭✭✭✭
✭✭✭✭✭Twenty0zTsunami wrote: »To start: On Friday, after work I decided to log onto ESO to play, mind you, I have been playing on and off since beta. To my surprise I was found that I couldn't log in and that I was suspended, despite no apparent reason to do so. When my account was reactivated on Monday (3 days of my ESO subscription gone because of this), ESO support team never gave any indication as to why, other than "Thank you for your patience during our investigation process. Your account has been reactivated." Yesterday, I was suspended again. Now oddly enough, both of these suspensions occurred after doing some PvP, in which both instances I received hateful and mean whispers and the general statement of "I'm reporting your expletive here to ZOS for your cheating."
Now several things to note here. 1) I never had the opportunity to reply back to the person as they would immediately put me on ignore or go offline. In fact, the one time I did reply, it was one simple word: Why? As in, why am I being reported? Is it because I have a deeper understanding of game mechanics compared to you and therefor you lost and I won?
2) I don't cheat, I have never cheated, and last I recalled I thought I am supposed to be innocent until proven guilty. So why now does ZOS decide that I am somehow guilty immediately and go to immediate suspension even before performing a full investigation as to whether these statements are true. Not only this, but why does ZOS now suspend without any due process, and without even notifying me. I had to submit a ticket inquiring about my suspension to even get communication from ZOS in the first place.
If you see this ZOS I'd like to ask why are you suspending without notification and without justifiable cause. I know I did nothing. In fact, these people who falsely accuse me, insult me, then put me ignore, should they not be the ones banned?
I bring this here to the general forums in order to alert people as to the type of suspension practices ZOS has been employing. This did not happen in the past. And I know it never did, because I have been PvPing for a long long time, and I have received plenty of mean/rude whispers some claiming that I'm cheating, others claiming to report me. I wasn't suspended for each one of those false accusations back then, so why now? Kindess, communication and fairness should be the cornerstones of a company that provides a product to the consumer. How else can one do legitimate business without these characteristics. Not exercise of power through random suspensions based on a hunch of an unproven report.
@ZOS_GinaBruno @ZOS_JessicaFolsom
considering that most cheaters and botters don't even face consequences, I'm pretty sure I don't believe the fact that you're innocent. AN innocent man would take it up via customer support tickets.
This implies customer service isn't a crapshoot. It is, and it all depends on who views the ticket. Get the wrong person? You get shafted.0 -
Kronuxx✭✭✭✭Hm, you don't just get a ban/suspension because someone reports you. It would have to be a lot of reports of the same thing.
There are some players in pvp, everytime they lose a fight, tell the other player they are reporting them for cheating. Our group lead once had a guy we ran into his group and beat several times during a day say he was reporting him each time. And there was no suspension for him, so they obviously seem to actually look at reports (and frankly I think suspension should be called for if someone constantly files false reports).
I agree with you that they shouldn't just suspend people willy-nilly, but seems like there is more to the story we aren't hearing.
I mean you are correct that usually one wouldn't get banned for simple reporting but in this current case since I cannot determine any reasonable cause, I am left to speculation based on sequence of events. A) I go PvP, and 2vX several players on day 1. B ) one of player that dies sends me rude message and claims he is reporting me for "cheating". C) day 2 I am suspended.Edited by Kronuxx on March 8, 2018 5:58PM0 -
Nihility42✭✭✭✭This sure sounds like every other post where someone complains about being banned and then it comes out that they did call someone names or cheat or exploit. Maybe you didn't, but most of these posts end the same way.
In reference to your insistence that no one should ever be suspended pending an investigation, I disagree. People are arrested pending trial if there is evidence that it is in the interest of public safety. Likewise, it's possible that this person got a large group of their friends to report you. In that case it would be irresponsible for ZOS not to suspend your account pending investigation as you seemingly were causing problems for al arge number of other players. Assuming you aren't lying about being innocent, you should have nothing to worry about. It sucks, but it is a necessary part of keeping the game safe and pleasant for the majority. False reporting should likewise be punished though.3 -
Juju_beans✭✭✭✭✭
✭Hm, you don't just get a ban/suspension because someone reports you. It would have to be a lot of reports of the same thing.
There are some players in pvp, everytime they lose a fight, tell the other player they are reporting them for cheating. Our group lead once had a guy we ran into his group and beat several times during a day say he was reporting him each time. And there was no suspension for him, so they obviously seem to actually look at reports (and frankly I think suspension should be called for if someone constantly files false reports).
I agree with you that they shouldn't just suspend people willy-nilly, but seems like there is more to the story we aren't hearing.
They go back and get their guildmates to also report him for cheating.
Some pvp'ers think they are invincible an if they die it's because you cheated, not because you might be better than them.
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Doctordarkspawn✭✭✭✭✭
✭✭✭✭✭Juju_beans wrote: »Hm, you don't just get a ban/suspension because someone reports you. It would have to be a lot of reports of the same thing.
There are some players in pvp, everytime they lose a fight, tell the other player they are reporting them for cheating. Our group lead once had a guy we ran into his group and beat several times during a day say he was reporting him each time. And there was no suspension for him, so they obviously seem to actually look at reports (and frankly I think suspension should be called for if someone constantly files false reports).
I agree with you that they shouldn't just suspend people willy-nilly, but seems like there is more to the story we aren't hearing.
They go back and get their guildmates to also report him for cheating.
Some pvp'ers think they are invincible an if they die it's because you cheated, not because you might be better than them.
More reasons not to PVP.2
This discussion has been closed.