We are currently investigating issues some players are having on the European PC/Mac megaserver. We will update as new information becomes available.

Denied Access To Website

DrewMaiers27
Earlier this morning I was trying to gain access to the website to start downloading the game for my 5 day early access. I accidentally put my year of birth in as 1997 instead of 1996 so now I can no longer access the website. Can anyone help me fix this so I can access the website?
  • TuterKing
    TuterKing
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    You can clear you cookies. Not to sure how you do this but a quick google search will tell you how.
    Edited by TuterKing on March 30, 2014 3:36PM
    The King is Here!
  • LoreRunner
    LoreRunner
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    you will have to contact customer support to get help with this. Nothing a player can really do to help you.
    If you like my thoughts, feed my addiction! Give me forum credit! :)
  • Frosthawk
    Frosthawk
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    Do as TuterKing told, clear browser cookies. Easy way is to use CCleaner in that task when its done just re-enter site, problem removed.
    EU - Adlmeri Dominion
    Sanquin's tester
  • DrewMaiers27
    I tried posting this in customer support and it wouldn't let and I also tried to clear my cookies but multiple Google searches still did not help me
  • LoreRunner
    LoreRunner
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    Just to be sure. you could not create a post on these forums?

    http://forums.elderscrollsonline.com/categories/EN-customer-support

    But you created one on the PhP forum?
    If you like my thoughts, feed my addiction! Give me forum credit! :)
  • DrewMaiers27
    When I tried to post in customer support it said you do not have permission to post in this category
  • LoreRunner
    LoreRunner
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    Try using phone or email support from here then (right side)

    https://help.elderscrollsonline.com/
    If you like my thoughts, feed my addiction! Give me forum credit! :)
  • DrewMaiers27
    I used CCleaner and deleted all my cookies and it still denies me
  • DrewMaiers27
    Thank you LoreRunner for the help I can now download/install the game
  • Inversus
    Inversus
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    I did that once, clicking the wrong date.
    I think clearing cookies and things worked.
    VR14 EH Sorc
    VR1 AD NB Crafter
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