No receiving access code via email....

Jasli · February 2018

Tried different browser, clearing cache, etc. Sent in a ticket and no auto reply confirmation either. Its like their email server is down or something.

Anyone else having this issue?

ZOS_Bill · February 2018

@Jasli

If you are not receiving the access code, you can try the following.

Add noreply@mail.elderscrollsonline.com to your list of approved e-mail senders.
Check your spam or junk mail folders.
If you are using Gmail with the Inbox categories feature, also check your Social folder.
If you are using a firewall or anti-virus, temporarily disable them before requesting a new code.

Our customer support team was also able to update your email address, so please let us know if that allowed you to receive the access code.