This is a problem that seems to come and go. Months go bye and no mention, then it seems to be an issue for a while, then it goes away.

While a huge pain, it might help to have the members email the deposits to you. But if you have an active guild that participates in a high rate, your going to have a lot of emails to take care of, and making sure deposits are done right. So, it's probably not a temporary work around anyone wants to do.

@Nestor - Thank you for your suggestion. Regrettably it's not a very efficient workaround with 470 members... I don't offer to handle the deposits that way, but anytime someone asks me to, I do. Just something else to add to the gm plate ^_^

@dotme - I hate how the deposits are hidden from members. Anytime someone in my guild questions a deposit I send screenshots. They didn't ask for proof when I opened my ticket, though I'm guessing that's because they can see it failed on their end.

Just send a support ticket to get a refund, this happens from time to time, on a purely random basis.

skywarnmc27 wrote: »

Just send a support ticket to get a refund, this happens from time to time, on a purely random basis.

In reality, the depositor doesn't know that their deposit failed until they're unceremoniously kicked from their trading guild for non-payment of dues (Many trading guilds now hide deposit history from players to prevent spying). At that point, the depositor is upset because they believe the guild took their money and then kicked them, and the GM assumes the depositor simply didn't pay. Neither are correct.

I'll repeat, transactions should be backed, tracked and never fail to the point where gold is just going into a black hole. It's not acceptable.

dotme wrote: »

You can open a ticket on this? Game ate 15K of my gold last Friday, but since my GM hides deposit history/guild bank, I had absolutely no proof to show ZOS that I had really made the deposit.

.... Ridiculous that ZOS may "see" failures yet not automatically return the gold via mail or something.

It has been a long time since it happened, but I have received items attached to e-mails after the Bank feature failed to deposit them. I do not know whether that can still occur, since I have not noticed any items missing after my characters deposit them during the past two years or so of the three-plus that I've been playing. If there is an item that the Guild Store UI fails to "post" for sale, especially from the Crafting Bag, then ordinarily I will find that item in the character's bags.

However, I have never received any GP from the ESO system attached to an e-mail because the deposit failed. That doesn't mean that there have never been any failures, including ones that ZOS support folks cannot verify.

Frequently the E-Mail UI fails when I use Accept Attachment, and the attached "item" is Gold Pieces from selling an item offered for sale at a Guild Store. Maybe I should check and make a note of the current GP amount in the character's bags before checking for E-mail, then total the amounts of GP sent as attachments, add that to the previous amount in the Bags, and compare the total to what the Bags UI reports is currently carried by the character.

Also, from time-to-time I have discovered, and documented, incorrect Bank account balances, which I've reported to ZOS. They've never acknowledged my reports until the most recent. Now the most recent shortages are under investigation. .....

There is at least one bug in the software that keeps the Bank account records, that much is certain. Whether ZOS can find it and is willing to fix it if they do remain to be seen.

Guess what... THIS IS STILL AN ISSUE! I still deal with this crap several times a week from my members. Why can't this be fixed? It is too much to ask for?! I don't even know who to tag, so I'll go with the one I know. Sorry @ZOS_GinaBruno - can you help me find someone to address this please?

My guild officers say this is still an issue.

EDIT:

My guildmate also lost his emailed winnings from the lotto our guild holds once a week (this one was 1 million) tickets in - no response!

I am a bookkeeper for one of the major trading guilds on Xbox NA. This glitch is terrible. It seems as if it’s gotten worse recently. And of course the guilds end up getting blamed, especially the bookkeepers. Please fix it!

I deposited 10,000k in a guild bank last week and it went through but was immediately followed by a -10,000k “deposit” and put the money back in my inventory. It literally said in the guild bank history that I deposited 10,000k and then -10,000k gold.

@Cameron_Vayle - thank you.

Had another missing deposit today. Gonna comment everytime it happens so someone at ZoS can see what's up from a player's perspective.

Talked to someone tonight who I had removed from the guild for being unpaid, turns out they had made a deposit that never showed up.

@Neelanna48 - I've had people tell me the same thing "oh well it wasn't that much" - screw that. I don't care if I only deposit 1g into the bank, if it doesn't show I will open a ticket. At this point I am so sick of this glitch that I am going with the "squeaky wheel gets the grease"

Nocturnal_Annoyance wrote: »

Talked to a member tonight who deposited 30k yesterday that isn't there. "Bank error in your favor, lose 30k"

I had this issue Sunday with a member who deposited 20k into the GB, it was never there.

This is a pretty big issue, who knows how many members have lost out or been purged due to this bug.

@DragonRacer - thanks for stopping by ^_^ I know someone in our guild who had 500k come up missing while depositing it to his own guild. I couldn't imagine the anxiety while waiting on a ticket for that amount. Thankfully he did get his 500k back a few days later.

I wonder if anyone from ZoS has even read this thread yet?