Not Steam Login Issue

Kruse9452 · February 2018

I am not using steam. When I try to login I cannot get past the character select screen. When I select a character it gets stuck on Requesting Character Load then sends me back to the main login screen with an error. Its says "Error unable to login. Please try again in a few minutes." Waiting doesn't change this. I've use the repair tool, removed all my addons and reinstalled the game and it still happens.

ZOS_Bill · February 2018

One more troubleshooting step that may help with your loading issue is to power cycle your home network.

To power cycle your home network, follow the process below:

Turn off the router by unplugging it. If you have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem.
- Note: Some modems are equipped with a backup battery. If your modem has one, please remove the backup battery to completely turn off your modem.
Turn off all computers attached to your network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to your ISP before proceeding to the next step. If you have a modem and router in one device, proceed to step 6 after it connects to your ISP.
Once the modem completes the connection to your ISP, plug your router back in. Let it complete its power on test before proceeding to the next step.
Restart your computer(s).

If you are still getting an error after doing so, please go ahead and start a ticket with customer support.