Account Switching, to get away from Steam

pogMAN1234 · February 2018

Good Evening,

I am having troubles monthly, or sometimes bi-monthly with logging into ESO through Steam. I understand that there are issues with videogames and servers, and this happens quite a bit with even the biggest names. I am curious though because the guild I run has members that are able to log in, WITH the non steam version, and I cannot with the steam version.

MAIN QUESTION.

Can I somehow manage to switch my account to the NON-STEAM version, and be able to log in?

Again I understand the servers and stuff are prolly some of the most confusing things to work, and issues pop up all the time. I would like to say a thank you to the developers, this game is very good, and I have met some friends online through it. The friends have been some of the best that I have met in life, and its all because of you guys!

Thank you!!

lolmer · February 2018

For the login issue you're having today, the thread over at https://forums.elderscrollsonline.com/en/discussion/395789/internal-error appears to be getting responses from ZOS. Here's the latest as of 19:26 PST.

ZOS_JessicaFolsom wrote: »

Hi all,

Sorry to keep you waiting. No updates at this time other than we're still investigating. Thanks in advance for your patience.

I also would like to decouple my Steam account from ESO as it's been nothing but pain. I have yet to find a way to do it and https://help.elderscrollsonline.com/app/answers/detail/a_id/37308/~/how-do-i-unlink-my-steam-and-elder-scrolls-online-accounts? says that this is not possible or that you need to submit an account request (or did when the page was up, but it's now down so I cannot verify).

I also found this post in a similar thread from November 2016

ZOS_CoriJ wrote: »

If you need assistance with your Steam link you will need to stay in contact with customer support. Moderators cannot assist with an account issue from the forums. Support has access to your account information and can handle account-sensitive information. If you have not received a reply please leave your ticket number here. We can at least make sure that the ticket is with the proper team.

Keep in mind that because this is an issue with a link between a separate service it may take some time to resolve.

The user never did get their account unlinked, but after a long delayed response (20 days) from ZOS, he/she was told that this is not currently possible (a year and half ago) with no ETA.

mildlylucid · February 2018

I started playing before you could couple your Steam account so this might not apply if you started after that.

I just open ESO from the .exe rather than through Steam. Then I get the non-Steam login screen and use my ESO account to log in. No problems.

ZOS_Bill · February 2018

We are closing this thread because there is already an ongoing discussion regarding the Steam issue here. If you still have issues you can post in the linked thread.

Currently, we are aware that some Steam players are having issues logging into the North American and European PC/Mac megaservers. We are actively investigating and will let you know when we have an update.