Company trust - How much do you trust ZOS?

Idinuse · February 2018

Golevan wrote: »

But when they continued asking him, he lifted up himself, and said unto them, He that is without sin among you, let him first cast a stone at her. John 8:7

Olupajmibanan · February 2018

Ratzkifal wrote: »

Olupajmibanan wrote: »

Riot games (League of Legends company, based in NA) was making the exactly same mistakes as ZoS, including development mistakes, bad business model decisions and bad customer treatment. Then they got bought by Chinese giant Tencent. Tencent completely reworked Riot's business model and their game started growing rapidly to the point where LoL became the most streamed game.

Take whatever you want from this information.

They also regularily ask their players for feedback like "How did the recent patch effect your player experience?" "How likely are you to recommend this game to others?" "How much do you trust us [Riot Games]?"

They didn't do it before their business model got reworked.

What I wanted to point out is that Tencent reworked the business model of Riot games which was income-focused into one that is fully-focused on customer satisfaction. And it was the step in right direction. China in general seems to focus on customers. To prove that look at Aliexpress. I bought a lot of products there and I can say, that most sellers value their customers more than income. Because satisfied customer will most likely come back or give recommendations to a friend.

Ratzkifal · February 2018

@Olupajmibanan Actually Riot went to income focus after tencent took over and now rowed back again. (People used to get RP for tribunal duty or as recompensation after performance issues, now they don't)
Though arguably tencent did help turning it into the huge success it has been.

@Turelus I trust that people don't base their judgement too much on the bugs one can expect to appear rather than fair prices, fair customer treatment, functioning player support and the estimate of how long they think ZOS will be able to keep this game alive with their current design, balance and service philosophy.

ccfeeling · February 2018

1

Still 300-350 ping after 4 years
Vma still super laggy even it is just an instance .

I should not subscribed

MornaBaine · February 2018

I think the devs have their heart in the right place but are strangled regularly by their corporate overlords. Zeni clearly isn't listening to the player base on a number of levels and a number of issues. Their treatment of their customers is extremely sub par. My sense is that they are trying to turn this into another SWTOR (only, shockingly, even worse) in order to maximize short term profits with no regard to the quality of the game or of player experience. They are banking on the whales and new short term players, figuring those of us who have been around forever have given them everything we're likely to so they don't care if we leave. I strongly suspect the staff actually working on the game is overworked and underpaid and that a lot of work goes to people woefully underqualified because they are newer in the field, work for less, and don't stay long. Sadly, this is the current state of the gaming industry overall, at least in respect to AAA games from which we used to be able to expect a certain amount of quality and customer service.

ANGEL_BtVS · February 2018

Tasear wrote: »

A bit less then before, dragon bones expoit is madness, and I wasn't nowhere it.

Hmm, their reaction to the cheaters makes me trust them more.

Turelus · February 2018

Ratzkifal wrote: »

Turelus I trust that people don't base their judgement too much on the bugs one can expect to appear rather than fair prices, fair customer treatment, functioning player support and the estimate of how long they think ZOS will be able to keep this game alive with their current design, balance and service philosophy.

Right, and on those things ZOS are not all that bad, people just get way too hung up on the negatives.

ANGEL_BtVS wrote: »

Tasear wrote: »

A bit less then before, dragon bones expoit is madness, and I wasn't nowhere it.

Hmm, their reaction to the cheaters makes me trust them more.

If they uphold this like the AP, Morrowind SP and vAS achievements then it's going to continue a good run of showing they're cracking down on exploits.

We're all watching...

Slick_007 · February 2018

Ratzkifal wrote: »

@Golevan @Axoinus @Lord_Dexter This poll is to provide feedback to ZOS about how their decisions effect their reputation. My plan was to repeat this poll after the next major content update to see if anything changed about the opinion of the player base.

no, its not. its a stupid thread designed to make you feel all giddy and superior. your plan was to try and show off. its working, but not in the way you'd like.

OutLaw_Nynx · February 2018

We could have Bungie/Activison.

Look at all the articles of bull crap that has been written about Destiny 2. Xp Throttling, moving base game stuff behind a pay wall, etc.

Zenimax has issues. Many issues. However, I’m happy we aren’t having the issue that Destiny 2 fans are having.

Doctordarkspawn · February 2018

Story, visual, and quest wise, zenimax has no equal.

I dont trust them on anything else. You can trust them to outright get adversarial if you dare give feedback. They make changes to the detriment of the game and the game players want to play regularly, and their endgame content design? The new update ensured I am never playing the new dungeons above normal, because I dont have something to prove.

Zenimax has become consistantly unable to please most audience due to it's refusal or inability to take advantage of solutions both PVP and PVE audiences agree on.

Reguardless of whether or not you think they are trying, I personally do, and that's why it pains me to say this...they are just not very good. But it's clear we're far enough in to where I doubt it's going to pull a 180 anytime soon.

Ratzkifal · February 2018

@Turelus Personally I am rather happy ZOS finally reverted the BG change and the new dungeon looks awesome. It shows they are improving but there are still some construction sides around. ^^

Carbonised · February 2018

Turelus wrote: »

Yes there is greed within the Crown Store but it's not like they only produce for that at the expense of the game.

Correct. But they force tedious, longwinded and unnecessary grinds into the game to "incentivize" people to pull out the credit card shortcut instead. That is just as bad.

I like ESO, I thnk it's an alright game, especially if you take it for the MMO that it is, and don't expect single player game depths of immersion.

I think Zenimax, who forces down these ever increasing money grubbing schemes in update after update, is a perfect picture of boundless corporate greed and a smelly symptom of a rotten core that has infested almost every large video game company in later years, and it's getting harder and harder for me to simply overlook their meddling greedy hands in almost every aspect of the game, to the point where I seriously have to consider if my disgust for the business company weighs heavier than my enjoyment of the game.

BloodWolfe · February 2018

They're now right beside EA on my list. The greed keeps getting worse every quarter and enough is enough. Making money is one thing but this blatant flat-out nickel and diming has gone too far. I have cancelled ESO+ and will no longer spend money on this game but will continue to play as a free player when I am bored. The cashgrabbing is just too much now it's disgusting!

Bbsample197 · February 2018

after what they did to the pricing on the outfit system especially the outfit slot that costs the same as a *** character slot! which mind you the outfit slot is character based and NOT account based is ridiculous!! it goes from 9 to a 4 real quick! i wont tolerate this BS this time around

Ratzkifal · February 2018

@Bbsample197 This time the greed really got the better of them. It wouldn't have been problematic if it was one additional slot for each character, but selling them individually AND for that price is just a bit too much. I hope they are going to change that, because currently things like these are the only things dragging my rating down.

vyndral13preub18_ESO · February 2018

I trust them to make things they think I will enjoy. Then I trust them to try and milk as much money as they can out of me for it.

RobbieRocket · February 2018

Ineffective poll due to vagueness of survey...

Could have considered: How much do you trust ZOS regarding ESO...
1. Direction?
2. Value for money?
3. Improving the game overall?
4. Listening to the community?
5. Removing bugs?
6. Prioritization?
7. Not applying real money world costs to new features beyond major new content (new game-time)?
8. Openess and communication?
9. Honesty, or "have they got your back"?

I scored this poll a 7 because I enjoy the game and the community a lot, a ZOS therefore have provided that. My game experience is being updated and enhanced regularly though it comes at a cost. Most mechanical changes seem to be for the good and most cosmetic changes seem to be for money, (as in, mine goes down).

I suppose I trust ZOS to do what they have done, are good at doing and continue to shows signs of doing. They are not entirely unpredictable - that scores trust.

Wrecking_Blow_Spam · February 2018

As a company the only thing ZOS wants from you is money, like all others.

That's said I'd say EA are worse and more money grabbing.

aubrey.baconb16_ESO · February 2018

LadyAstrum wrote: »

Gythral wrote: »

They are an American company - does anything else need to be said, except that they are not in the same league as EA!

Don't think it is fair to hint that by being an American company that implies they are bad....a lot of companies around the world are inept, greedy or both.

I voted a 4, because in my four months of playing I've witnessed more bugs with this game than any other. And though I am happy to buy items I like from the crown store, I suspected the game is designed around pushing folk towards crown purchases, either by making the in-game equivalent expensive to obtain, slow to get or non-existent, and both the outfit system and housing storage proves it.
What that means for future content remains to be seen.

So, no, I don't "trust" this company.

Given that this game is buy to play and can be obtained for £12.99 from Game in the UK, and ZOS will receive only a small portion of that, I suggest that they need another funding stream that is not pay to win and they are achieving that with their cosmetic Crown Store purchases. Yes, DLC's and Chapter's also have to be paid for but they are not essential to be able to play the game and there have been many quality of life upgrades made to the base game that everyone receives whether they pay for DLC's or Chapters or not. Cosmetic Crown Store offerings are a positive for me, not a negative, they don't affect my gameplay and are totally optional.

SirCritical · February 2018

After this thread, Doctor_ESO will start a thread around "What do you think, should EA buy Zenimax?"

With my vote "6" I thought btw I'll be on the majority positive side of the result, it's somewhat interesting to see the disappointment of players.

Ratzkifal · February 2018

@RobbieRocket I left it vague on purpose so people could judge according to their own definition of company trust. All of the points you said is what I personally take into account here, but others might not. I would have loved to do a proper study, but I can't just create 9 different polls for that and expect people to vote on all of them.

Turelus · February 2018

SirCritical wrote: »

After this thread, Doctor_ESO will start a thread around "What do you think, should EA buy Zenimax?"

With my vote "6" I thought btw I'll be on the majority positive side of the result, it's somewhat interesting to see the disappointment of players.

@DoctorESO you have your assignment, make it so.

Wrecking_Blow_Spam wrote: »

As a company the only thing ZOS wants from you is money, like all others.

That's said I'd say EA are worse and more money grabbing.

As a company yes, but as a games development studio they show otherwise. You can't tell me the people working at ZOS that we see on a regular basis (Rich, Wrobel, Finn, Wheeler etc.) are not people who love the TES series and love the fact they have a job creating this game.

I won't say ZOS doesn't have some shady and greedy sides, the crown store and people in charge of monetisation often show that side, but it's unfair to say ZOS as a whole doesn't give a damn about us or the game past what money it puts in their pockets.

vyndral13preub18_ESO · February 2018

aubrey.baconb16_ESO wrote: »

LadyAstrum wrote: »

Gythral wrote: »

They are an American company - does anything else need to be said, except that they are not in the same league as EA!

Don't think it is fair to hint that by being an American company that implies they are bad....a lot of companies around the world are inept, greedy or both.

I voted a 4, because in my four months of playing I've witnessed more bugs with this game than any other. And though I am happy to buy items I like from the crown store, I suspected the game is designed around pushing folk towards crown purchases, either by making the in-game equivalent expensive to obtain, slow to get or non-existent, and both the outfit system and housing storage proves it.
What that means for future content remains to be seen.

So, no, I don't "trust" this company.

Given that this game is buy to play and can be obtained for £12.99 from Game in the UK, and ZOS will receive only a small portion of that, I suggest that they need another funding stream that is not pay to win and they are achieving that with their cosmetic Crown Store purchases. Yes, DLC's and Chapter's also have to be paid for but they are not essential to be able to play the game and there have been many quality of life upgrades made to the base game that everyone receives whether they pay for DLC's or Chapters or not. Cosmetic Crown Store offerings are a positive for me, not a negative, they don't affect my gameplay and are totally optional.

They lost me at gambling for what I want.

Vosital · February 2018

I trust them to screw over DKs every patch 100%

elijafire · February 2018

If you had asked me a couple years ago it would be at 2 hovering over 1. Since then I have seen them change a LOT in the right direction so it's getting better and better in my estimation.

That said there are still remnants of that old double standard, not listening to quality feedback and some money grabs that cause me to pause from putting it at 8. But it's getting there.

Eli

phileunderx2 · February 2018

Zos is great at sending people invites for closed beta pts for console players and not make good on letting you use that invite on your pc account . Also introducing in housing storage and when I use the containers as in intended all my things dissappear. So yeah they have got it going on.

DMBCML · February 2018

Ch4mpTW wrote: »

This is a company that has shown time and time again that they don’t care much about their player base, but more so about how much money their player base can give to them. Why in the world would I trust them?

This is absolutely not true. They always respond to issues, just because we don't always like the response doesn't mean they didn't try to remedy a situation. They care about their customer base and they demonstrate it every day by the things they do. For instance... people started whining about the vet levels. So they worked hard, changed things, and did away with them. That was a decision I disagreed with, but there it is. We could have had lots of new levels and other stuff going on, but no... whining people who had nothing else to complain about caused the company to respond to the wants of customers. I would love to have the veteran system back.

The question was about trust. That question of itself if odd. I mean, who would ever trust a business for anything? I mean, 100% of the time the business is going to do what it has to do in order to assure that it will continue to survive. If not, they go away.

Do I trust them to continue to come out with interesting and fun things to do in the game? Of course! If not their players will eventually get bored and leave.

Do I trust them to keep promises made at the beginning? Absolutely not. They have broken them since launch day and show not one bit of effort towards keeping them. I'm not saying they haven't done something but will, I am saying they did things they said they wouldn't do when people chose to invest and support the game development. I never forget that and will continue to remember until they keep those promises. I seriously doubt they are going to keep those promises since we are going on to four years and there isn't even a hint of them doing them.

SGT_Wolfe101st · February 2018

Turelus wrote: »

Ratzkifal wrote: »

Golevan Axoinus Lord_Dexter This poll is to provide feedback to ZOS about how their decisions effect their reputation. My plan was to repeat this poll after the next major content update to see if anything changed about the opinion of the player base.

I think they're well aware of h

Ratzkifal wrote: »

Olupajmibanan wrote: »

Riot games (League of Legends company, based in NA) was making the exactly same mistakes as ZoS, including development mistakes, bad business model decisions and bad customer treatment. Then they got bought by Chinese giant Tencent. Tencent completely reworked Riot's business model and their game started growing rapidly to the point where LoL became the most streamed game.

Take whatever you want from this information.

They also regularily ask their players for feedback like "How did the recent patch effect your player experience?" "How likely are you to recommend this game to others?" "How much do you trust us [Riot Games]?"

If ZOS did that it would just be the same names telling them how much they suck every time because they're so bitter about everything ZOS does but not yet ready to move on.

ZOS knows how things effect their company, they know yesterday doesn't look good for them. However they also worked like crazy to get issues sorted, that's all overlooked though by the fact an issue happened.
I would rather judge by how someone reacts to events than the events themselves, as it's inevitable poop will hit the fan sometimes.

You are in full white knight mode today... not surprised but wow..

ZOS_MattL · February 2018

We have decided to close this thread as it is not related to our game. In addition to this, it has become off topic and derailed.