No one would monitor it

.

starkerealm wrote: »

If ZOS would actually respond, then yes, it would help. As is...

I'll still say, report bots every chance you get, but it is frustrating to file tickets, and still see them weeks or months later.

Yeah it is. I wish all the people who are so gung-*** about a bounty system for forcing PvP into the justice system would start pushing for being allowed to attack botters, instead.

ZOS_Edward wrote: »

If you run into people in-game doing things that break the ToS, please report them using the in-game reporting options. This goes straight to the team in charge of handling things like this and will result in the quickest possible response time to the issue.

Not only would reporting it on the forums add extra steps that would slow down response time, it's actually against the forum rules as it's considered Naming & Shaming.

If you feel you're seeing the same people violating the ToS repeatedly, be sure to report them each time you see it happen. This helps create a pattern of behavior that can assist our team in resolving the situation.

Thanks for helping keep Tamriel enjoyable everyone!

why does a botter who by definition alone goes against TOS get protection from the TOS that they do not adhere to?

lordrichter wrote: »

ZOS_Edward wrote: »

If you feel you're seeing the same people violating the ToS repeatedly, be sure to report them each time you see it happen. This helps create a pattern of behavior that can assist our team in resolving the situation.

Thanks for helping keep Tamriel enjoyable everyone!

@ZOS_Edward ... if an account is seen botting in the same place every day, does that team want players reporting them every day?

Do it. They might actually take notice of some if they get reports every time you see them. I don't think many people bother to report them.

Nightfall12 wrote: »

Well if it would right now on PC/NA big ole bot train running a mock in storm haven by the dreugh area. loads of the names there are just random letter strings.

SO if anyone sees this maybe this can get stopped

But if Zeni makes money from the Bots.. why would they ever remove them?

If zeni makes money with new content, why would they fix lag?

I think the problem is poor moral direction for the developers. Money > Product, best model for a limited term business.

Reporting bots is a nightmare. They don't stand still long enough, so you're constantly racing after them, hoping the one you magically lock on to isn't the same one you clicked on 3 times before. In a group of 6, it can take quite awhile to get all of them, assuming you're reporting every one.

Given the large prevalence of bot trains and the time it takes to report them, I could spend much of my available times for playing just doing this. There needs to be a better way, if ZOS wants us to report these people. And there needs to be swift action taken. If I report bots and they're still there next week, why the heck am I going to spend even more of MY limited time reporting them again when, by all accounts, my reports were ignored the first time?

ZOS_Edward wrote: »

If you run into people in-game doing things that break the ToS, please report them using the in-game reporting options. This goes straight to the team in charge of handling things like this and will result in the quickest possible response time to the issue.

Not only would reporting it on the forums add extra steps that would slow down response time, it's actually against the forum rules as it's considered Naming & Shaming.

If you feel you're seeing the same people violating the ToS repeatedly, be sure to report them each time you see it happen. This helps create a pattern of behavior that can assist our team in resolving the situation.

Thanks for helping keep Tamriel enjoyable everyone!

It's 100% reasonable and correct for you (that is, ZOS) to ask that we use the in game reporting tools. You've necessarily built a process for handling these issues that starts with player reports and works through the system from there.

However, if you want the community to do its part and follow the procedures you've established rather than simply posting it all on the forum and saying "well, I did MY part...", we need - need - you to improve the in game reporting tools.

Right now, if I want to report a player for being a jerk in chat, I get a simple context menu option (this is great, by the way). If on the other hand I want to report a bot train, I have to hit F1 or find the ? menu icon up top, find the Customer Support icon (naturally located in between Tutorials and Emotes), and decide - is this something for Submit Feedback or Ask For Help? Further poking shows that for a player who's not intimately familiar with how you want us to put these things into your system, there are no good options.

If it's Submit Feedback, we get a list of options: eh... maybe this is an exploit? Regardless of what we pick, our Category choices say no, this is probably not it.
Ok, So we go to Ask For Help (which isn't actually what we're trying to do, mind you). We only really have two choices, and this isn't a Character Issue, so we go for Report Player. Closest match is... cheating? I guess? Even then, there is a field for ONE player name. These groups are usually half a dozen, with their names flitting across the screen at high speed.

The cynic would say that you've intentionally made the system obtuse and unclear to as to reduce the number of reports you receive (and, therefore, the support workload you need to staff for), but I think this view is mostly driven by frustration and a lack of perspective. The way the interface is laid out clearly makes sense to people on your side of the screen, but not from the player's end.

ZOS, if you're serious about players reporting bots in game, you need to add something along the lines of a REPORT BOT TRAIN button on the left side of the customer support screen, with some tools to enable us to actually do so. Click that button, and the game could automatically capture the names of every player in the vicinity. Better yet, their locations. Or start a rolling snapshot of this information for a few seconds, so it's easy to show which names are moving together. Could even take a screenshot pointed at each of them. Possibly disable the system in towns to reduce the load, I suppose - the bot trains are usually in remote areas (though the Shadowfen crew likes to run past a dolmen as part of their circuit). Maybe collect data on mobs that are targeted by an unusual number of characters. All sorts of data that the player's PC is in a position to collect, collate, and then send back to the server as an easily digestible report.

What I'm saying is, we need to reduce the barriers to entry of reporting bots in a manner that works for YOU. You've got some ridiculously clever designers and programmers - finding ways to give players the tools we desperately need is 100% within your professional capabilities.

No. What I need is a net. A net that will somehow tag ALL of the accounts it catches in a Bot train all at once and report them in one action. AND THEN, for the next time I go to that area, not only are those ones gone, but an actual human has been keeping track of that popular area and further removing the dreaded bot trains.

ZOS_Edward wrote: »

If you run into people in-game doing things that break the ToS, please report them using the in-game reporting options. This goes straight to the team in charge of handling things like this and will result in the quickest possible response time to the issue.

Not only would reporting it on the forums add extra steps that would slow down response time, it's actually against the forum rules as it's considered Naming & Shaming.

If you feel you're seeing the same people violating the ToS repeatedly, be sure to report them each time you see it happen. This helps create a pattern of behavior that can assist our team in resolving the situation.

Thanks for helping keep Tamriel enjoyable everyone!

Oh cool, can you ask the team that got my 2390429348 reports about various bot trains for a status update for me? I mean, the bots are still there... months later. If they are lost or don't have any wayshrines in those zones, we can group and I can taxi them there

Reaver-Stormhamre wrote: »

ZOS_Edward wrote: »

If you run into people in-game doing things that break the ToS, please report them using the in-game reporting options. This goes straight to the team in charge of handling things like this and will result in the quickest possible response time to the issue.

Not only would reporting it on the forums add extra steps that would slow down response time, it's actually against the forum rules as it's considered Naming & Shaming.

If you feel you're seeing the same people violating the ToS repeatedly, be sure to report them each time you see it happen. This helps create a pattern of behavior that can assist our team in resolving the situation.

Thanks for helping keep Tamriel enjoyable everyone!

why does a botter who by definition alone goes against TOS get protection from the TOS that they do not adhere to?

Because you are innocent until proven guilty, unless ZOS says otherwise.

Rex-Umbra wrote: »

ZOS_Edward wrote: »

If you run into people in-game doing things that break the ToS, please report them using the in-game reporting options. This goes straight to the team in charge of handling things like this and will result in the quickest possible response time to the issue.

Not only would reporting it on the forums add extra steps that would slow down response time, it's actually against the forum rules as it's considered Naming & Shaming.

If you feel you're seeing the same people violating the ToS repeatedly, be sure to report them each time you see it happen. This helps create a pattern of behavior that can assist our team in resolving the situation.

Thanks for helping keep Tamriel enjoyable everyone!

On xbox there can be 100s on bots stacked on top of each other perfectly so you can't even get there names and it would be impossible. You need GMs in game to track down the main account that owns the bots and ban that account and it's assets spread amongst guild banks alt accounts etc.

Have you ever seen 100s of bots stacked on top of each other perfectly?