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The bug report system is terrible
Ferrofluid
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The categories are vague, it isn't explained anywhere, and seems designed to put you off actually reporting bugs.
For example, say I'm running around in Cyrodiil, I see a zerg coming over the hill and so I use the skill Elusive Mist to get away. While I'm misting away, I get hit by a load of ranged attacks and suddenly I can't move at all. The zerg catches up with me and I die a painful death. I know that Elusive Mist should make me immune to immobilisation effects, but I see from my buff tracker that I've been hit with an Entrapping Poison so maybe somehow this has immobilised me despite being in mistform.
But how do I report this?
Eventually I figure out that there is no specific bug report feature, it's just lumped under "Submit Feedback" which is hidden under Customer Support in the Help menu.
So now I have to pick the impact of this bug. I think maybe it could fit under 'impairs functionality,' since my skill doesn't appear to be working properly. Equally though, it could count as an 'exploit' if the person is using this poison just to get people in mistform (assuming it's the poison that snared me). I guess I could even say that it's 'delaying progress' in PvP for me since I'm finding it difficult to progress when I'm dying to bugs.
The next bit,the Category and Subcategory, should be easy enough I think, obviously it goes under 'Alliance War/Cyrodiil' with a subcategory of... Oh wait, none of these subcategories seem right. The closest seems to be Graveyards/Death, since I died to it, but I don't think this is quite right. Maybe it goes under 'Items & Equipment' 'Consumables' but I'm not sure if it is the poison that is bugged. It could also be under 'Combat & Monsters' 'Ability' but looking at the Subcategory names in this category, it seems to be PvE focused so again this might not be right. Then I think, maybe it's a 'Character' issue, there's a Subcategory called 'Skill lines/Skills/Progression' could this be what I'm looking for? I choose at random, I have no idea what I should be picking here.
Now I'm on the home stretch, I just have to answer a few simple questions.
What were you doing? I was mistforming away from a zerg.
What did you expect to happen? I expected to continue mistforming away from the zerg.
What actually happened? My character suddenly stopped still after being hit with a lot of attacks, also there was an Entrapping poison, not sure if this is relevant.
Now I just need to attach a screenshot. Oh wait, I was busy running away from 20 enemy players and forgot to take one. I'll just submit it anyway I guess... I get a little message thanking me for my feedback.
I'm don't know about anyone else, but I'd love to see either:
1. An overhaul of the bug report system so that it is more intuitive and generally easier to use.
2. Some in game guidance(maybe a few examples) on how to actually fill in bug reports so that they're actually useful.
For example, say I'm running around in Cyrodiil, I see a zerg coming over the hill and so I use the skill Elusive Mist to get away. While I'm misting away, I get hit by a load of ranged attacks and suddenly I can't move at all. The zerg catches up with me and I die a painful death. I know that Elusive Mist should make me immune to immobilisation effects, but I see from my buff tracker that I've been hit with an Entrapping Poison so maybe somehow this has immobilised me despite being in mistform.
But how do I report this?
Eventually I figure out that there is no specific bug report feature, it's just lumped under "Submit Feedback" which is hidden under Customer Support in the Help menu.
So now I have to pick the impact of this bug. I think maybe it could fit under 'impairs functionality,' since my skill doesn't appear to be working properly. Equally though, it could count as an 'exploit' if the person is using this poison just to get people in mistform (assuming it's the poison that snared me). I guess I could even say that it's 'delaying progress' in PvP for me since I'm finding it difficult to progress when I'm dying to bugs.
The next bit,the Category and Subcategory, should be easy enough I think, obviously it goes under 'Alliance War/Cyrodiil' with a subcategory of... Oh wait, none of these subcategories seem right. The closest seems to be Graveyards/Death, since I died to it, but I don't think this is quite right. Maybe it goes under 'Items & Equipment' 'Consumables' but I'm not sure if it is the poison that is bugged. It could also be under 'Combat & Monsters' 'Ability' but looking at the Subcategory names in this category, it seems to be PvE focused so again this might not be right. Then I think, maybe it's a 'Character' issue, there's a Subcategory called 'Skill lines/Skills/Progression' could this be what I'm looking for? I choose at random, I have no idea what I should be picking here.
Now I'm on the home stretch, I just have to answer a few simple questions.
What were you doing? I was mistforming away from a zerg.
What did you expect to happen? I expected to continue mistforming away from the zerg.
What actually happened? My character suddenly stopped still after being hit with a lot of attacks, also there was an Entrapping poison, not sure if this is relevant.
Now I just need to attach a screenshot. Oh wait, I was busy running away from 20 enemy players and forgot to take one. I'll just submit it anyway I guess... I get a little message thanking me for my feedback.
I'm don't know about anyone else, but I'd love to see either:
1. An overhaul of the bug report system so that it is more intuitive and generally easier to use.
2. Some in game guidance(maybe a few examples) on how to actually fill in bug reports so that they're actually useful.
a.k.a. Aps
16
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Elsterchen✭✭✭✭✭
✭actually i would like to see some sort of data logger for filing in bugs.
if one expects data to accept bugs in the first place then this one should provide the means to fullfill the requirement ingame (and no I am not speaking khajiti at the moment).
A datalogger would provide the necessary hard data, without naming and shaming, and in a format that suits zeni. Everything else is just inconsequently lazy.Edited by Elsterchen on February 11, 2018 8:28PM2 -
geng14159✭✭✭My favorite aspect of the bug system is when you try to report an item that has gone missing and it tells you to go into your inventory, select the item, and select "Get help" from the options for that item. Um, the item has gone missing so it isn't in my inventory. So how could I select it and do this?9 -
The bug report system does not work at all. You select an entry from the drop down and then type in a paragraph about the problem and submit button just won't work. You cannot submit bugs at all.0
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dsalter✭✭✭✭✭
✭✭as far as i'm aware it doesnt even work propperly, clunky as hell and usually only gets automated responses
PLEASE REPLY TO ME WITH @dsalter otherwise i'm likely to miss the reply if its not my own thread
EU - [Arch Mage Dave] Altmer Sorcerer
Fight back at the crates and boxes, together we can change things.2 -
efster✭✭✭✭✭Co-signed. The bug reporting system expects players to know way more about ZoS's internal team structure than we really need to, ever. And there's an extremely un-generous character limit, too.AD is the best looking faction. I don't make the rules, I just enforce them.0 -
Pink_Violinz✭✭✭✭✭My favorite aspect of the bug system is when you try to report an item that has gone missing and it tells you to go into your inventory, select the item, and select "Get help" from the options for that item. Um, the item has gone missing so it isn't in my inventory. So how could I select it and do this?
I tried to report an item, and the item didn't have a report function. I instead had to jump through hoops to report it through pc.0 -
Sergykid✭✭✭✭✭
✭i also know of plenty of bugs, none of them fixed for a long time now, and i don't even see them getting acknowledged by them.
Rapid maneuver says it grants immunity to snares and immobilizations, it doesn't.
Selene procs off dots (or whatever the hits of jabs are, and yes it procs from 2, 3, or 4th hit as well).
Aoes have white damage but they're dots.
Horse randomly slows down, or rapid maneuver removes itself constantly sometimes.
Cruel Flurry proc from maelstrom dual wield, also empowers aoes like Rend or Noxious Breath.
and this is just for now what i can think about in these few minutes while i type, there's way more-PC EU- / battlegrounds on my youtube0 -
Madlark✭✭Would be even better if someone at ZOS actually read through the reports, too
GM - [Trade, PC EU] The Forbidden Cleavage - pm to join0
