Why is this acceptable?

jrgray93 · February 2018

Why is this okay for a $100 product? This house has been out for nearly five months and cost 14,000 crowns unfurnished. Why is it okay for a bug like this to exist? Ground collision is broken in the towers and the primary building. I can't put my banker or merchant in the building because they stop being usable when left inside.

This content cost $100 US at full price. This is not in any way acceptable. Get it together.

DoctorESO · February 2018

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Knowledge · February 2018

Out of curiosity, why did you buy the house if it has major clipping issues?

Were you not given ample time (unlimited) to preview the product before spending money on it?

VaranisArano · February 2018

With the house being limited time only, I believe, the only options were effectively to buy the house with clipping issues and bring the issues to ZOS attention hoping that ZOS would obviously want to fix an expensive item or to not buy the house and miss it entirely or at least wait a long time until ZOS brings that house back (which might be never, we don't know).

VaranisArano · February 2018

DoctorESO wrote: »

We also still have problems with ground-based DOTs going through floors.

And we still have problems with dueling and target dummies on player-created platforms.

The platforms weren't made to act like floors for the purposes of skills, and since they can be rotated in all directions, I'm not that surprised that ZOS didn't make them functional as floors.

Girl_Number8 · February 2018

jrgray93 wrote: »

Why is this okay for a $100 product? This house has been out for nearly five months and cost 14,000 crowns unfurnished. Why is it okay for a bug like this to exist? Ground collision is broken in the towers and the primary building. I can't put my banker or merchant in the building because they stop being usable when left inside.

This content cost $100 US at full price. This is not in any way acceptable. Get it together.

Yes, things that cost this much deserve better attention before they even come out. I agree OP

Lynx7386 · February 2018

It's acceptable because players will gobble up this crown store BS without thinking about it, and as long as ZOS is making money they dont care about quality product.

jrgray93 · February 2018

Knowledge wrote: »

Out of curiosity, why did you buy the house if it has major clipping issues?

Were you not given ample time (unlimited) to preview the product before spending money on it?

The tower issue seemed small and I wrongly assumed it would be fixed. The issue with the main building isn't obvious until you have placed the banker and merchant.

LordSemaj · February 2018

It's not acceptable. The question is what are you going to do about something being unacceptable? We live in a constant state of unacceptable things in our lives with limited ability to correct most of them. Zenimax isn't desperate for your money and couldn't care less about your quality demands. There are more than enough dolts willing to shell out cash for these products regardless of their unacceptability. The player community has the ability to refrain from supporting poor practices and shoddy craftsmanship as would be expected in offline life yet rarely exercises this power, consistently buying overpriced DLCs or preordering games without waiting for reviews to see whether they are worth the investment.

You get what you pay for. So when you keep paying for substandard garbage, expect to keep receiving it.

Vapirko · February 2018

If you keep buying it, they’ll keep putting it out.

Aisle9 · February 2018

Just saying

Epona222 · February 2018

Knowledge wrote: »

Out of curiosity, why did you buy the house if it has major clipping issues?

Were you not given ample time (unlimited) to preview the product before spending money on it?

How can you tell before you buy it? You can't actually interact with the house until you own it. Preview doesn't allow you to try to place things, duel, or do anything else that may test whether the home is appropriate to your needs.

emily3989 · February 2018

jrgray93 wrote: »

This content cost $100 US at full price. This is not in any way acceptable. Get it together.

$100 is more than I have spent in total on this game in 2 years of playing. That includes the game itself.

Epona222 · February 2018

The worst thing about Linchal (don't get me wrong, I love the look of the place) is that although there are large flat paved areas around the sides of the building, once you have bought it, it turns out that many visitors cannot use interactables that aren't close to the door, because of loading and interact prompt issues.

So I have it as the gh for my guild, and it is nice, but I am unable to put the crafting stations in the area that looks as though it was designed for them!

Merlin13KAGL · February 2018

VaranisArano wrote: »

With the house being limited time only, I believe, the only options were effectively to buy the house with clipping issues and bring the issues to ZOS attention hoping that ZOS would obviously want to fix an expensive item or to not buy the house and miss it entirely or at least wait a long time until ZOS brings that house back (which might be never, we don't know).

No offense, but you took a gamble, and seem to have lost.

They'll likely correct it, but I wouldn't expect a rush on it anytime soon.

Epona222 wrote: »

Knowledge wrote: »

Out of curiosity, why did you buy the house if it has major clipping issues?

Were you not given ample time (unlimited) to preview the product before spending money on it?

How can you tell before you buy it? You can't actually interact with the house until you own it. Preview doesn't allow you to try to place things, duel, or do anything else that may test whether the home is appropriate to your needs.

You're not allowed to walk on the tower?

Epona222 · February 2018

Merlin13KAGL wrote: »

VaranisArano wrote: »

With the house being limited time only, I believe, the only options were effectively to buy the house with clipping issues and bring the issues to ZOS attention hoping that ZOS would obviously want to fix an expensive item or to not buy the house and miss it entirely or at least wait a long time until ZOS brings that house back (which might be never, we don't know).

No offense, but you took a gamble, and seem to have lost.

They'll likely correct it, but I wouldn't expect a rush on it anytime soon.

Epona222 wrote: »

Knowledge wrote: »

Out of curiosity, why did you buy the house if it has major clipping issues?

Were you not given ample time (unlimited) to preview the product before spending money on it?

How can you tell before you buy it? You can't actually interact with the house until you own it. Preview doesn't allow you to try to place things, duel, or do anything else that may test whether the home is appropriate to your needs.

You're not allowed to walk on the tower?

You can't try to place anything on the tower in preview mode (ie before buying it), which is what the complaint is about (it looks fine until you try to place a piece of furniture on it)

If you play the game, preview a home. See if you can place furniture, and see whether there are any issues. (Hint, you can't even try until you have paid for it!)

Merlin13KAGL · February 2018

While I know it's not ideal (clearly you want the property), have you considered asking for a credit?

Epona222 · February 2018

Merlin13KAGL wrote: »

While I know it's not ideal (clearly you want the property), have you considered asking for a credit?

Why is stuff being substandard and asking for a refund deemed as being ok? Yes I could, shouldn't things that we pay for be up to standard in the first place though?

pauli133 · February 2018

Epona222 wrote: »

Merlin13KAGL wrote: »

While I know it's not ideal (clearly you want the property), have you considered asking for a credit?

Why is stuff being substandard and asking for a refund deemed as being ok? Yes I could, shouldn't things that we pay for be up to standard in the first place though?

In our economic system, seeking a refund for goods that do not live up to expectations is the primary mechanic for eliciting change from a manufacturer. It shows up on the balance sheet in a way that lost sales can't, and the aggregate rate at which it happens indicates to management how well their design, production, QA, and marketing departments are doing their various jobs of creating content and communicating what it is (and isn't) to customers.

Money talks.

Merlin13KAGL · February 2018

Epona222 wrote: »

Merlin13KAGL wrote: »

While I know it's not ideal (clearly you want the property), have you considered asking for a credit?

Why is stuff being substandard and asking for a refund deemed as being ok? Yes I could, shouldn't things that we pay for be up to standard in the first place though?

I'm not condoning the (lack of) quality, by any means.

The reality is, you have three options:

Wait for them to fix it (if they ever do).
Eat the purchase and live with the substandard product.
Request a credit for the substandard product.

Feanor · February 2018

That’s the main reason I’ll never buy a house with crowns. In-game gold is painful enough to lose on something like that, but at least it just remains virtual.

BloodWolfe · February 2018

I agree it's unacceptable but why people will spent more for one digital house than the price of 2 brand new games makes no sense to me. I have ESO+ and I buy crowns the odd extra time for other items but I find housing is just far too overpriced (same with motif's and other things). Too each their own I guess but to the point of this, for that price this is absolutely unacceptable that this home has such issues. Get your s*** together ZO$!

Apache_Kid · February 2018

Knowledge wrote: »

Out of curiosity, why did you buy the house if it has major clipping issues?

Were you not given ample time (unlimited) to preview the product before spending money on it?

ZoS puts a defective product for sale for $100 dollars and people come in here to victim-blame OP for having a defective product.

Yep sounds about right for these message boards.

How can you justify placing a defective product for sale in the market-place?

Apache_Kid · February 2018

Merlin13KAGL wrote: »

Epona222 wrote: »

Merlin13KAGL wrote: »

While I know it's not ideal (clearly you want the property), have you considered asking for a credit?

Why is stuff being substandard and asking for a refund deemed as being ok? Yes I could, shouldn't things that we pay for be up to standard in the first place though?

I'm not condoning the (lack of) quality, by any means.

The reality is, you have three options:
Wait for them to fix it (if they ever do).

Eat the purchase and live with the substandard product.

Request a credit for the substandard product.

These kinds of mentalities are why this game is in the current state it's in. We shouldn't just shrug things off like this. It's a big deal. They need to be held accountable for mistakes.