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STATUS UPDATE ON CYRODIL INFINITE LOAD SCREEN ISSUE??

magus.septim
magus.septim
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Hello,
I am writing this to express my enormous frustration with the ongoing load screen problem that has persisted for well over a year in Cyrodil and I'm asking for an OFFICIAL status update on this issue.
If an official could answer the following questions, I think it would benefit the entire community
1) Does ZOS intend on ever fixing this issue?
2) Is anyone actively working to resolve this infinite loadscreen issue in cyrodil?
3) Is there an estimate when we could expect this issue to be finally resolved?
Sincerely,
A paying customer.
  • magus.septim
    magus.septim
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    fellow community, please comment/bump this post so we can get some attention on this
  • Universe
    Universe
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    66503115.jpg
    Some videos I recorded for fun: Main character:
    PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
    Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
    PC NA main: The Magic - AD magicka Sorcerer
    Started playing ESO in beta & early access
    User_ID: Daedric_Prince
  • Universe
    Universe
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    Well with that being said, you could read the following quote of ZOS:
    Hey guys,

    Just want to let you know that we have been seeing your concerns. Game performance and loading screens is something that we're constantly monitoring and investigating ways to improve. That said, we do understand there have been an increase in reported issues lately, and we know it's frustrating. We have some fixes for loading screens coming to next week's PTS patch, and believe we have some leads for overall performance improvements that we're actively digging into.

    As much I want to believe it does provide some sort of a solution to this issue, experience has taught me that it will be harder to fix and this is not considered an ETA for fix.
    Some videos I recorded for fun: Main character:
    PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
    Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
    PC NA main: The Magic - AD magicka Sorcerer
    Started playing ESO in beta & early access
    User_ID: Daedric_Prince
  • magus.septim
    magus.septim
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    When was that comment posted by Gina? I have not noticed any improvement with regards to load screens.
    In fact, its safe to say that i spend 30% of my time in cyrodil in a load screen or restarting ESO.
  • mook-eb16_ESO
    mook-eb16_ESO
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    if you don't group you wont have a loading screen.
  • swippy
    swippy
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    if you don't group you wont have a loading screen.

    crazy. that actually does jive with my experience and i didn't notice until you mentioned it.
    xb/na
  • Universe
    Universe
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    When was that comment posted by Gina? I have not noticed any improvement with regards to load screens.
    In fact, its safe to say that i spend 30% of my time in cyrodil in a load screen or restarting ESO.

    You could go to quote's original thread and see the date by pressing on the symbol after "wrote".
    Edited by Universe on January 22, 2018 7:14PM
    Some videos I recorded for fun: Main character:
    PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
    Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
    PC NA main: The Magic - AD magicka Sorcerer
    Started playing ESO in beta & early access
    User_ID: Daedric_Prince
  • charley222
    charley222
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    let be honest they are not able to fix anything and they just hide in shame is about 4 year and is just going worst
    https://www.youtube.com/watch?v=cOCD_Jzre3c
    the wall of the covenant
  • magus.septim
    magus.septim
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    swippy wrote: »
    if you don't group you wont have a loading screen.

    crazy. that actually does jive with my experience and i didn't notice until you mentioned it.
    xb/na

    Yes its true. Its the grouping that causes the issue, and this is known. Apparently, when you join a group it sometimes places you in a different instance of the zone and that somehow causes conflicts for the entire group when trying to teleport to a different keep etc.
  • magus.septim
    magus.septim
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    Given that this has been an outstanding issue for literally YEARS, a vague answer will not be sufficient from ZOS at this point
  • randomkeyhits
    randomkeyhits
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    swippy wrote: »
    if you don't group you wont have a loading screen.

    crazy. that actually does jive with my experience and i didn't notice until you mentioned it.
    xb/na

    Doesn't need to be grouped, just needs to be plenty of people near the place you are going to spawn at.

    As an example, the new life festival for EU PS4.

    At the start of the festival, landing at the Kyne wayshrine was taking a minute to two minutes to load me in.

    Towards the end of the festival it wasn't taking more than about 40 seconds.

    During this time, quiet wayshrines around different maps were consistently taking about 20 - 24 seconds.

    A week after the event the Kyne one was back down to this time, the player influx had gone.

    In Cyrodiil It tends to be worse when large groups collide. We've had it so after dying a bunch of us tried to respawn in the keep before it went under attack. We got to click respawn and did but then by the time the loading screens expired the enemy had had time to turn the keep and were ready and waiting for us.... ouch.

    I reckon the reason for this is when a respawn or move to transitus/wayshrine happens it treats it as a complete reload and that includes all player textures. Its probably those player textures causing the problem. If there was texture caching going on then if it could be designed to survive transits it would probably improve the load screen situation a lot.

    I've also gone into an empty cyrodiil map, transitted to a quiet spot, and its around that 25 seconds mark.

    May be a complete blind alley but for me at least it feels right.


    EU PS4
  • swippy
    swippy
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    with the instances part, i associate that with non-pvp stuff. that's when your buddy is buried underground up to his crown and you don't interact with the same stuff, right?

    i haven't seen that exact thing in Cyrodiil -- invisible buddies with only their nameplates aboveground -- but i can see it being the the same bug. i just thought Cyrodiil was all always the same instance (per campaign, obviously).
  • magus.septim
    magus.septim
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    swippy wrote: »
    with the instances part, i associate that with non-pvp stuff. that's when your buddy is buried underground up to his crown and you don't interact with the same stuff, right?

    i haven't seen that exact thing in Cyrodiil -- invisible buddies with only their nameplates aboveground -- but i can see it being the the same bug. i just thought Cyrodiil was all always the same instance (per campaign, obviously).

    yea this is our working theory right now: when you see people under the ground its because they are in a different instance of the zone. the load screen seems to occur if you see people in your group in the ground. to fix this, we have people move out of rendering distance and when they come back to the group we can see them and the load screen problems go away.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    We have several fixes for long/infinite load screens coming in Update 17, all of which are currently on the PTS.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • cyclonus11
    cyclonus11
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    I occasionally get these in PVE zones and without grouping. Sucks having to CTRL+ALT+DEL and reload the client.
  • monktoasty
    monktoasty
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    I want compensation for the time lost. I give you my hard earned money.
  • Nermy
    Nermy
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    if you don't group you wont have a loading screen.

    We have found this to be the truth. Now when we're grouping up (and this is a right royal pita) we only invite a member when s/he is standing in front of us.

    We've had whole raids with no LSs. Apart from the occasional one after someone crashed their client.
    Edited by Nermy on January 24, 2018 3:08PM
    @Nermy
    Ex-Leader of The Wabbajack [EU EP PvP guild - Now stood down from active duty]
    BLOOD FOR THE PACT!!!

    Nermden - EP Warden, Nerm-in'a'tor - EP Dragon Knight, N'erm - EP Sorcerer, D'arkness - EP Nightblade, Nermy - EP Templar

    “Always forgive your enemies; nothing annoys them so much.” ― Oscar Wilde

    "An Army is a team; lives, sleeps, eats, fights as a team. This individual heroic stuff is a lot of crap." -General George S. Patton
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Nermy wrote: »
    if you don't group you wont have a loading screen.

    We have found this to be the truth. Now when we're grouping up (and this is a right royal pita) we only invite a member when s/he is standing in front of us.

    We've had whole raids with no LSs. Apart from the occasional one after someone crashed their client.

    Yeah, issues with grouping is something we're still hammering on, but we are well aware there's an issue there.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Nermy
    Nermy
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    Nermy wrote: »
    if you don't group you wont have a loading screen.

    We have found this to be the truth. Now when we're grouping up (and this is a right royal pita) we only invite a member when s/he is standing in front of us.

    We've had whole raids with no LSs. Apart from the occasional one after someone crashed their client.

    Yeah, issues with grouping is something we're still hammering on, but we are well aware there's an issue there.

    Ok that's cool because inviting someone when they are standing beside you is pure hell.
    @Nermy
    Ex-Leader of The Wabbajack [EU EP PvP guild - Now stood down from active duty]
    BLOOD FOR THE PACT!!!

    Nermden - EP Warden, Nerm-in'a'tor - EP Dragon Knight, N'erm - EP Sorcerer, D'arkness - EP Nightblade, Nermy - EP Templar

    “Always forgive your enemies; nothing annoys them so much.” ― Oscar Wilde

    "An Army is a team; lives, sleeps, eats, fights as a team. This individual heroic stuff is a lot of crap." -General George S. Patton
  • SGT_Wolfe101st
    SGT_Wolfe101st
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    Play ESO, group with friends and your guild to do epic adventures and battle in large PVP content.
    *Grouping may cause infinite load screens, kick to menu, game crashes, group at your own risk
    PS4 -NA AD

    Wood Elf - StamNB - DPS
    Nord - MagDK - Tank
    High Elf - MagSorc - DPS
    Dark Elf - Mag Warden- Healer
  • Dragonnord
    Dragonnord
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    We have several fixes for long/infinite load screens coming in Update 17, all of which are currently on the PTS.

    Where did I hear this before? Oh, yes! I remember; before Update 16, before Update 15, Update 14, Update 13, Update 12... ... ... and, most probably, also before Update 18, Update 19, Update 20... ... ...
     
  • Tan9oSuccka
    Tan9oSuccka
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    Have a group member send a ready check.

    It works for some reason.
  • magus.septim
    magus.septim
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    We have several fixes for long/infinite load screens coming in Update 17, all of which are currently on the PTS.

    Thank you for the response on this very important issue, Gina.
    It is good to see that this is getting some attention - It is much needed as this truly is a game breaking issue and makes Cyrodil very unpleasant. Were just trying to have fun and play the game.
    This should be one of the very highest priority items for the development team, and it would be good if you could communicate that to ZOS and developers on behalf of the player community.
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