Little help with direct x plz

Milvan
Milvan
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Hello comrades

I tried to install the game on a old'ish note book. I got the following error:
Your DirectX version is unsupported. Get Help:
https://help.elderscrollsonline.com/app/answers/detail/a_id/32155


Okay, I went to check de dxdiag and found this
e7hjjpe8zdaw.png

Is this "ddi" updateable? Because I thought having a DirectX 11 was enough.

I'm on a windows 7. Do you guys have ideas? Should I install win 8.1?
“Kings of the land and the sky we are; proud gryphons.” Stalker stands, the epitome of pride. Naked and muscular, his wings widen and his feet dig in as if he alone holds down the earth and supports the heavens, keeping the two ever separate.”
Gryphons guild - @Milvan,
  • JasonSilverSpring
    JasonSilverSpring
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    That CPU does not support DX11. You cannot run the game on it. You must have hardware and software support. You only have software support. The i3 2330m has Intel 3000 HD integrated graphics which is DX10 only.
    Edited by JasonSilverSpring on January 14, 2018 11:51AM
  • Elsterchen
    Elsterchen
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    Not sure about the DDI Version, but you are trying to run eso on a computer with HD graphics only, and that will not work.

    If you have a graphic card, next to the HD-intel chip, that graphic card needs to be activated and manually configured to run eso as primary graphic card. Currently only the HD-graphics are noted in your system (which is fine as they are the primary graphics for most applications - but as noted before, they won't run eso).

    If this doesn't solve your question already, please use the requirementchecker (located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client
    (or wherever you save eso on your computer)) to check if your computer fullfills all minimum requirements to run eso.

    If the requirement checker returns positive results (everything highlighted in green) make a screenie and run the game consultant ( start the eso launcher -> open the options tab, a cog-icon in the right upper corner (not "game options") -> choose "about" and run the game consultant) and save the report.

    The directX error isn't necessarily related to direct X problems, as far as I found out, and in order to help you further those people that know about hardware will need the information from the requirement checker as well as the game consultant.

    Good luck!
  • Milvan
    Milvan
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    @Elsterchen @JasonSilverSpring

    Thank you very much for the quickly replies! So it's a hardware stuff then :/

    Edited by Milvan on January 15, 2018 11:24AM
    “Kings of the land and the sky we are; proud gryphons.” Stalker stands, the epitome of pride. Naked and muscular, his wings widen and his feet dig in as if he alone holds down the earth and supports the heavens, keeping the two ever separate.”
    Gryphons guild - @Milvan,
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