Game crashes after selecting a character and logging in

OverDream · January 2018

Please solve my issue. After passing through all logos and a character select screen, I select my character and press the button Play. The game starts to loading, and a screen with the art of my current location (Gold Coast) appears. A loading icon with 3 dragons is rotating followed by a crash game report of the following content:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.3.2.11.1534277
branch = live
char.account = OverDream
char.alliance = 2
char.name = Overdream
client.executablebits = 64
client.mode = load
client.renderertype = D3D11
client.session_start_timestamp = 2018-01-05T00:26:40.769+03:00
client.time_since_load = 28
client.timestamp = 2018-01-05T00:29:21.812+03:00 -frme 6174-
client.uptime = 130.1
computer.name = OVERDREAM-ГЏГЉ
computer.user = OverDream
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = F:/SteamLibrary/steamapps/common/Zenimax Online/The Elder Scrol
data.syncm = databuild
data.version = 4000.win.1534343.live.1534277
exe.buildnum = 1534277
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 23.21.13.8871
gfx.deviceid = 7041.-2053107645.161
gfx.driver = NVIDIA GeForce GTX 1070
gfx.vendorid = 4318
globby.address = 159.100.232.114
globby.port = 24502
loc.wloc = 713 115213 10950 158085 352.00
loc.world = DB-The Gold Coast
loc.worldid = 713
loc.zone = ГђвЂ”ГђВѕГђВ»ГђВѕГ‘вЂљГђВѕГђВ№ ГђВ±ГђВµГ‘в‚¬ГђВµГђВі
login.address = 159.100.232.114
mem.system_physical = 16295
mem.total_current = 4670
mem.ws_current = 2602
mem.ws_peak = 2602
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 161096
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 3
version.patch = 2
version.subpatch = 11

Its_Alexis · January 2018

You found out what is the issue yet? Having the same problem as you, but I tried disabling all my add-ons, am able to get back into the game again. Now I just need to find out which add-on caused it... ...

Edit - Just found out which add-on caused it, ESO-database, after I disable it I'm able to get into the game without issue.

OverDream · January 2018

Its_Alexis wrote: »

Edit - Just found out which add-on caused it, ESO-database, after I disable it I'm able to get into the game without issue.

But I simply don't have add-on with such name. What do you mean by disabling addons before entering the game? You mean disabling it through Minion 3?

OverDream · January 2018

Its_Alexis, thank you for providing me with an idea of checking potential troublesome add-ons! That helped me to find out that Master Merchant is currently somehow preventing me from logging in... I disabled it, and now the game runs )

Its_Alexis · January 2018

OverDream wrote: »

Its_Alexis wrote: »

Edit - Just found out which add-on caused it, ESO-database, after I disable it I'm able to get into the game without issue.

But I simply don't have add-on with such name. What do you mean by disabling addons before entering the game? You mean disabling it through Minion 3?

You can disable the add-ons on the character page before you enter the game.

OverDream wrote: »

Its_Alexis, thank you for providing me with an idea of checking potential troublesome add-ons! That helped me to find out that Master Merchant is currently somehow preventing me from logging in... I disabled it, and now the game runs )

Cheers! If you can't use Master Merchant for some reason, you can try using Arkadius' Trade Tools, it's similar to Master Merchant without the performance hit when you enter the game.