HACKED ACCOUNTS, PART II, data collection + kindly asking ZOS for official reply (again)

altemriel · December 2017

Dear ZOS, pls do not ban me for this. My intention is not to question your decisions, but to gather more info about this issue and to ask you for your official stance to this issue.
Also at least some official info about your investigation in this area would be helpful and highly appreciated. We could at least use it to prevent this to happen again.

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_MattFiror @ZOS_JessicaFolsom @ZOS_RichLambert @ZOS_BrianWheeler @ZOS_MattL @ZOS_Wrobel

I am following this tread of mine, about hacked accounts from my guildies.
https://forums.elderscrollsonline.com/en/discussion/385986/hacked-accounts-how-could-this-kind-of-reply-from-zos-support-even-be-true-so-sad-about-this/p1

in summary:
- multiple accounts got hacked, most of them were using steam to connect to the game
- more of these accounts got hacked multiple times, even after changing all login details to e-mails, steam, all having proper antivirus installed on the comp, no account data sharing
- stuff worth millions of gold were stolen
- reply from zos was that they can not recover anything which was stolen, only the offered gold for compensation
- some people got their accounts permabanned, because of alleged "account sharing", which was not the case, but was the case of the hacker (other person logging to that account)

1. Was anyone`s else`s account hacked?
2. Were you logging in trough steam, or directly trought the game client?
3. How was your case handled?
4. Any more info about your case?

Pls no trolling nor shaming, we need more serious info to move this issue forward!

Any constructive replies are highly appreciated.

Wreuntzylla · December 2017

Wow, sounds the the Rift security hole.

Take note of everyone that tells you it's your surfing habits so you can throw it in their face later.

altemriel · December 2017

Wreuntzylla wrote: »

Wow, sounds the the Rift security hole.

Take note of everyone that tells you it's your surfing habits so you can throw it in their face later.

was your account also hacked? (mine was not fortunately)
or do you have some info to this discussion?

Cpt_Teemo · December 2017

Mine wasn't but I don't use steam

Dracofyre · December 2017

this is from my point of view.

i assumed some are farming through auction vendors for "big fishes" to get hacked, if they got something high value multiple items, they will try to gain control other players account and wipe.

personally, i dont like having the names of who selling and easy recognized, and few often they track if "victims" to recover by finding fresh loots, and get stolen again.
these guys know which guilds that owns vendors and targeted again.
I prefer anon-no names universal auction format, that would keep sellers and players safe from hacking.

maybe they are attacking sellers if they are using bot scripts as revenge and they dont like cheaters.
example, i look for Bouyant motif for weeks and got noting but junks, and some of those guys can find Bouys 5 times every day, then that why some get very mad.
that was my conclusion and just a theory.

Woeler · December 2017

This is why we need two-factor-authentication. And not the cheap pseudo two-factor with the email. No, the one with a token generator or mobile token generator.

Colecovision · December 2017

How much is “some gold?” Is it reasonably similar to what was stolen?

KingYogi415 · December 2017

Hackers will also spam racist remarks in zone chat after stealing all valuables to get the account banned.

It makes it harder for the victim to ever get stuff back, or have ZOS even care to help.

TheValar85 · December 2017

LOL still no roleback in 2017-2018 in an MMORPg game? thats just shamful. while almost every mmorpg support system have that kind of help if an account hase been stolen, pluss all of the items, and golds were lost or stolen. Rolback should be implamented to the game even i know how to add some kind of feature like this to this game

SirAndy · December 2017

altemriel wrote: »

more of these accounts got hacked multiple times, even after changing all login details to e-mails, steam, all having proper antivirus installed on the comp, no account data sharing

That sounds like those computers were/are infected with a keylogger virus ...

SisterGoat · December 2017

SirAndy wrote: »

show previous quotes

altemriel wrote: »

more of these accounts got hacked multiple times, even after changing all login details to e-mails, steam, all having proper antivirus installed on the comp, no account data sharing

That sounds like those computers were/are infected with a keylogger virus ...

That's what I think. Maybe from an addon?

wondertroll · December 2017

altemriel wrote: »

Dear ZOS, pls do not ban me for this. My intention is not to question your decisions, but to gather more info about this issue and to ask you for your official stance to this issue.
Also at least some official info about your investigation in this area would be helpful and highly appreciated. We could at least use it to prevent this to happen again.

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_MattFiror @ZOS_JessicaFolsom @ZOS_RichLambert @ZOS_BrianWheeler @ZOS_MattL @ZOS_Wrobel

I am following this tread of mine, about hacked accounts from my guildies.
https://forums.elderscrollsonline.com/en/discussion/385986/hacked-accounts-how-could-this-kind-of-reply-from-zos-support-even-be-true-so-sad-about-this/p1

in summary:
- multiple accounts got hacked, most of them were using steam to connect to the game
- more of these accounts got hacked multiple times, even after changing all login details to e-mails, steam, all having proper antivirus installed on the comp, no account data sharing
- stuff worth millions of gold were stolen
- reply from zos was that they can not recover anything which was stolen, only the offered gold for compensation
- some people got their accounts permabanned, because of alleged "account sharing", which was not the case, but was the case of the hacker (other person logging to that account)

1. Was anyone`s else`s account hacked?
2. Were you logging in trough steam, or directly trought the game client?
3. How was your case handled?
4. Any more info about your case?

Pls no trolling nor shaming, we need more serious info to move this issue forward!

Any constructive replies are highly appreciated.

How odd... in world of warcraft all you need to do is submit a ticket and they will restore all your items for you with an instant password reset.

Your situation sounds a bit worrying.... This makes me have second thoughts on continuing eso/recommending eso to my friends to be honest. Account security is very important especially if you are a serious gamer that have invested hours into the game.

Why doesn't ESO uses 2FA authentication or mobile code to protect people's a/c like other mmorpg's?

Regardless, I wish you a speedy account recovery! (:

Slick_007 · December 2017

altemriel wrote: »

Also at least some official info about your investigation in this area would be helpful and highly appreciated. We could at least use it to prevent this to happen again.[/b]

they are not and should not be telling you anything about their investigation. All they should be telling you is things you already know - securing your own account. Linking every single ZOS staff member is ridiculus as well. and then linking to another thread of yours to describe what this thread is about? it should be in the other thread.

Kiara · December 2017

To summarize what I said in previous topic:

1. My account Has been hacked around month ago, it may be worth noting that I come from nearby to Czech country.
2. I log to game directly through launcher.
3. My account was exploited (usage of botting software to an absurd amount), suspicious gold was transfered through my account. Zos decided to give my account a second chance despite a lot of evidence I provided after weeks of fighting. I never received any recompensation for time I couldn't play game (and wasted ESO+) nor anything for stolen goods from my account (it was empty).
4. I gave Zos evidence left on my account about gold sellers/buyers and botters. They didn't even said if they will investigate.

ZOS_CoriJ · December 2017

While we appreciate concern over the matter of hacking, we will now allow for continued spamming and duplicate discussions on Hacked accounts on General Discussion. This is receiving a lot of reports and becoming more of a disruption than an assistance.

Moderators, Community Managers, and Developers are not the parties who can give further information on the topic of Hacked Accounts. They are not involved in this process and therefore cannot be of assistance.

The best thing that can be done is for the individuals to take any individual matters up with Customer Support. Accounts are not closed without reason and the details, as personal information, should be handled one on one between the users and what Support staff has further information.

For those interested in further reporting, we suggest the long-running thread in General Help. Keep in mind, however, that this does not expedite a resolution the way that sending in a Support request sooner will.

Thank you for your understanding.