Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
ESO Support. A not funny joke
ckrobinson83
✭✭✭✭
I had a support question and needed help for my account. After spending 20 minutes trying to find an email address for support, I gave up.
When I'm logged into my ESO account, and I click on Contact, you know what I expect to find? AN EMAIL ADDRESS FOR ESO. Not 20 different selections for games that I don't have. So how about it Bethesda? How about you give up an email for account support.
When I'm logged into my ESO account, and I click on Contact, you know what I expect to find? AN EMAIL ADDRESS FOR ESO. Not 20 different selections for games that I don't have. So how about it Bethesda? How about you give up an email for account support.
1
-
Rohamad_Ali✭✭✭✭✭
✭✭✭✭✭You log in here and create a ticket for help .
https://help.elderscrollsonline.com/app/answers/detail/a_id/2728/~/can-i-translate-this-game-into-portuguese-or-spanish?0 -
ZOS_MikaadminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
ckrobinson83✭✭✭✭Oh. Oh/.... this is even BETTER!
I go to the account recovery page. Fill out the info and it says to click on a link, which sends you to EXACTLY the same account recovery page, where you fill out the info and it tells you to click on a link....1 -
ckrobinson83✭✭✭✭
And here is my answer to that:
Oh. Oh/.... this is even BETTER!
I go to the account recovery page. Fill out the info and it says to click on a link, which sends you to EXACTLY the same account recovery page, where you fill out the info and it tells you to click on a link....1 -
Rohamad_Ali✭✭✭✭✭
✭✭✭✭✭Sorry if that was not helpful . I don't know any other way to contact the support people .0 -
ckrobinson83✭✭✭✭And it gets better STILL!!
I try to log in. I give it the name a password of my account. It logs me in but WAIT, THERE'S MORE!! Can't log in!!! It's from a different IP address. Never mind that I JUST LOGGED IN and gave them the code that they sent me for that EXACT THING 10 minutes ago. Except now... oh yes, NOW, it won't accept the new codes that they keep sending me. NOPE. they say the log in has failed and it's invalid.
HEY BETHESDA! Thanks for blowing over an hour of my vacation on your crap. As soon as I can figure out how, I'm cancelling my plus membership.
1 -
ckrobinson83✭✭✭✭Yup. Just tried again. AGAIN. Got the code and their piece of crap system doesn't accept their own code. NICE GOING.1
-
Alex_Lex✭✭✭✭✭
This never helps, your support is miserable.
You'd better be honest and say there's no support at all.
Well, except for forum ZOS guys help sometimes.EU: Beatrice gra-Brog, Rebellie, Yshterie, Jearra , Lirielline
Christess, Fleuretta, Jubilee Cake, Braviliana, Onyxette
M'adjirra, Dances-around-Nirn, Nerieth, Estrice, Ann der Wood
Éternelle, Burns-all-the-babies, Jyggurag
NA: Dice Twice, Nikka from the barrel1 -
VirtualElizabeth✭✭✭✭Bye Felicia@ElizabethInTamriel; @ElizabethInESO
NA/PC
Eleanour Masterham - Breton Templar
Elise Masterham - Breton Magicka Nightblade
Elinora Valen - Dunmer MagDK
Elsa Masterham - Breton Mag Warden3 -
Davor✭✭✭✭✭
✭How about going out side and cooling off a bit? It's one thing to be frustrated, but now you are just being rude and belligerent.
You know sometimes you catch more flies with honey. So cool off and be nice. Yes it sucks. I know where you are coming from, I hate Zenimax help system, all done by computers and no human contact. But don't be a donkey.
As I said, cool off. Yes you are allowed to be frustrated but be courteous at least especially when you have people trying to help you.Not my quote but I love this saying
"I would pay It for support. But since they choosed we are just numbers and not customers, i dont mind if game and zos goes to oblivion"6 -
ckrobinson83✭✭✭✭How about going out side and cooling off a bit? It's one thing to be frustrated, but now you are just being rude and belligerent.
You know sometimes you catch more flies with honey. So cool off and be nice. Yes it sucks. I know where you are coming from, I hate Zenimax help system, all done by computers and no human contact. But don't be a donkey.
As I said, cool off. Yes you are allowed to be frustrated but be courteous at least especially when you have people trying to help you.
When, in the history of people being pissed about something, has what you just said EVER helped?3 -
VirtualElizabeth✭✭✭✭ckrobinson83 wrote: »VirtualElizabeth wrote: »Bye Felicia
And that means...?
It's a dismissive good bye - basically in your response to the threat to cancel your ESO plus AND your rude behavior. Like Davor said, the system is not the best in terms of reporting issues but there is no need to be rude to the people who have tried to help.
I am sorry you are having issues but is the play by play really that necessary??Edited by VirtualElizabeth on December 26, 2017 4:57PM@ElizabethInTamriel; @ElizabethInESO
NA/PC
Eleanour Masterham - Breton Templar
Elise Masterham - Breton Magicka Nightblade
Elinora Valen - Dunmer MagDK
Elsa Masterham - Breton Mag Warden5 -
ZOS_MikaadminHi there everyone. We have reached out to the original poster in order to assist with their issue. Because this thread has derailed pretty quickly, we are going to go ahead and close it down. Thank you for your understanding.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site2
This discussion has been closed.