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eso store bug: can't buy morrowind upgrade [Alas I tried but your store died]

Verbum_Rithimus
Verbum_Rithimus
Soul Shriven
It seems to me kind of funny
That you don't seem to want my money.
How can eso be so rich
Without a fix for this new glitch?
Your banner shows the store's [COMPLETE]
Yet I can't buy this toothsome treat. :(
Please fix it soon so I can buy
Morrowind - and before I die.

ref: 171122-001351

@ZOS_GinaBruno
  • Eddyble
    Eddyble
    ✭✭✭✭
    It seems to me kind of funny
    That you don't seem to want my money.
    How can eso be so rich
    Without a fix for this new glitch?
    Your banner shows the store's [COMPLETE]
    Yet I can't buy this toothsome treat. :(
    Please fix it soon so I can buy
    Morrowind - and before I die.

    ref: 171122-001351

    @ZOS_GinaBruno

    What a poet,
    though if you didn't know it,
    his feet showed it,
    because....
    They were longfellows.
    They were named Vivec... :|
    Edited by Eddyble on November 22, 2017 7:20PM
    Eddyb1e - Xbox One - NA
    Eddyble - PC - NA
  • CeaseSphire
    CeaseSphire
    ✭✭
    I can't buy it either for some reason. I've tried using both browsers on my phone and on my pc. I've also tried to disable anything that might interfere with the website. I either get this:

    image.png

    or this
    image.png?width=1060&height=597

    I really-really want to get this on sale. ;_;
  • Drummerx04
    Drummerx04
    ✭✭✭✭✭
    ESO store not working? This will be fixed by tomorrow.

    Edit: yes I know making money is important
    Edited by Drummerx04 on November 22, 2017 7:22PM
    PC/NA
    Lilith Arujo - DC sorc tank/dps/healer - Dro-m'Athra Destroyer, Grand Warlord
    Lilith Tortorici - DC templar trials healer

    Notable Completions:
    vAS (52k), vMoL HM (160k), vAA HM (135k), vHRC HM, vSO HM (141k), vHoF HM (142k), vCR+3, vDSA 45k, vMA 591k

    Original Addons:
    Lilith's Group Manager
    Bot Scanner 2000
    Lilith's Command History
    Maintained Addons:
    Kill Counter
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    What payment method are you all trying to use?
    Gina Bruno
    Community Manager - The Elder Scrolls Online
    Dev Tracker | Service Alerts | Facebook | Twitter
    Staff Post
  • CeaseSphire
    CeaseSphire
    ✭✭
    What payment method are you all trying to use?

    MasterCard and I'm having issues buying crowns too. Never had an issue with my credit card before. ;_; Thank you for looking into this.
  • Goshua
    Goshua
    ✭✭✭✭
    Tried another browser? I have nothing but problems with chrome and eso store
  • CeaseSphire
    CeaseSphire
    ✭✭
    I get stuck about here, I click the proceed button and then get the screenshots posted above.

    image.png?width=1060&height=597

    I've enabled cookies for this website. I do have a question about what if I already have an ESO plus membership? One of the steps is asking me to pick a plan. Since I already have one I pick the none option. Standing by if you have anymore questions. I'd be happy to help get this issue resolved.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok thanks, we're digging into this now.
    Gina Bruno
    Community Manager - The Elder Scrolls Online
    Dev Tracker | Service Alerts | Facebook | Twitter
    Staff Post
  • CeaseSphire
    CeaseSphire
    ✭✭
    o.o Really?!?! Thank you! ^_^
  • jkell97_ESO
    jkell97_ESO
    Soul Shriven
    Goshua wrote: »
    Tried another browser? I have nothing but problems with chrome and eso store

    I did. Tried with firefox, IE, and chrome. Same results as CeaseSphire posted.
  • ACESsiggy
    ACESsiggy
    Morrowind on Amazon is 15$ for Xbox users. :'( No PC love.
  • CeaseSphire
    CeaseSphire
    ✭✭
    I want that dwarven crate most of all lol since I got really sick and totally missed out on them. ^_^
  • Storymaster
    Storymaster
    ✭✭✭✭✭
    It seems to me kind of funny
    That you don't seem to want my money.
    How can eso be so rich
    Without a fix for this new glitch?
    Your banner shows the store's [COMPLETE]
    Yet I can't buy this toothsome treat. :(
    Please fix it soon so I can buy
    Morrowind - and before I die.

    ref: 171122-001351

    @ZOS_GinaBruno

    kdk5l.gif
    Character Profiles:
    Puck Tanglevine - Bosmer Nightblade
    Cyron Kane - Imperial Dragonknight (Retired)
  • CeaseSphire
    CeaseSphire
    ✭✭
    Oh almost forgot ZOS_GinaBruno! I got "THE ELDER SCROLLS® ONLINE PC/MAC DIGITAL IMPERIAL EDITION." Could that be the issue with the upgrade? Anyone else here have this version too?
  • jkell97_ESO
    jkell97_ESO
    Soul Shriven
    Oh almost forgot ZOS_GinaBruno! I got "THE ELDER SCROLLS® ONLINE PC/MAC DIGITAL IMPERIAL EDITION." Could that be the issue with the upgrade? Anyone else here have this version too?

    That's the edition I have.
  • CeaseSphire
    CeaseSphire
    ✭✭
    Oh almost forgot ZOS_GinaBruno! I got "THE ELDER SCROLLS® ONLINE PC/MAC DIGITAL IMPERIAL EDITION." Could that be the issue with the upgrade? Anyone else here have this version too?

    That's the edition I have.

    Hum interesting we both have this issue and we both don't have the Gold or Standard one. ^_^
  • Zaldan
    Zaldan
    ✭✭✭✭✭
    hotfix incoming ;)
    Dovie'andi se tovya sagain.
    Niidro tiid wah fusvok dirkah.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    If you were experiencing issues buying the game from the ESO Store, could you please give it a try now and let us know if you're able? Thanks!
    Jessica Folsom
    Community Manager (English) - The Elder Scrolls Online
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • jkell97_ESO
    jkell97_ESO
    Soul Shriven
    Just purchased successfully. Thank you!
  • Verbum_Rithimus
    Verbum_Rithimus
    Soul Shriven
    Thank you, Gina, that worked fine,
    I've now bought Morrowind and it is mine.
  • CeaseSphire
    CeaseSphire
    ✭✭
    Whew! Was able to buy it now. Thank you sooo much for such a quick response and providing a timely resolution! We really appreciate it! ^_^
  • Jake1576
    Jake1576
    ✭✭✭✭✭
    What payment method are you all trying to use?

    MasterCard and I'm having issues buying crowns too. Never had an issue with my credit card before. ;_; Thank you for looking into this.

    If it has to do with them making money you better believe they will be looking in to it lol
    Stars
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