Help pc issues!

ACESsiggy · October 2017

I have an old rig but it has played ESO pretty solid with steady 60 fps (not in cities). Lately though my pc freezes/locks forcing me to hard reset.

Steps I’ve taken: bought new hard drive / clean installed windows 10 and moved ESO to the new hard drive. I’ve also checked the following: Memory, GPU/CPU temps, latest drivers, etc and yet it still locks up.

Not sure what else to do. I don’t seem to have any other issues while using my PC other than pc games. One thing that does get hot is my motherboards heat sink (not cpu’s heat sink).

CPU/Mem usage is around 55/50 percent for both so it isn’t that much of a load on my old rig.

ACESsiggy · November 2017

Edit: the main reason my Pc was freezing was due to a program that monitored my temps called MS Afterburner.... if you have this installed and are also getting constant freezes while playing, uninstall ASAP

Since uninstalling that app - 0 issues into my second week playing.

onemoxygirl · October 2017

Did you buy an SSD drive? Also maybe the GPU is older? Could be the processor if it's really old? I don't have enough stats to make any real suggestions.

ACESsiggy · October 2017

Hey, I appreciate the response.

System Info:

Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 3112MB used, 6999MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode

Card name: NVIDIA GeForce GTX 560
Manufacturer: NVIDIA
Chip type: GeForce GTX 560
DAC type: Integrated RAMDAC
Driver File Version: 22.21.0013.8569 (English)
Driver Version: 22.21.13.8569
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.2

This is from DIRECT X tool.

At launch for this game this was the recommend specs:
[ PC RECOMMENDED SYSTEM REQUIREMENTS ]
Operating System: Windows 7 64-bit or Windows 8 64-bit
Processor: Quad Core 2.3GHz or equivalent processor
Memory: 4GB System RAM
Hard Disk Space: 60GB free HDD space
Video Card: Direct X 11 compliant video card with 2GB of RAM (NVIDIA® GeForce® 560 Ti / ATI Radeon™ 6950 or better)
Sound: DirectX compatible sound card

onemoxygirl · October 2017

Did you try to check for the most recent the driver? My GEForce driver was out of date and had to update it manually because I didn't have the GE Experience downloaded. Have you contacted support?
You can also look at your ani-virus software and see if it's blocking something...
Also run the game as administrator and see if that changes anything?

ACESsiggy · October 2017

onemoxygirl wrote: »

Did you try to check for the most recent the driver? My GEForce driver was out of date and had to update it manually because I didn't have the GE Experience downloaded. Have you contacted support?
You can also look at your ani-virus software and see if it's blocking something...
Also run the game as administrator and see if that changes anything?

Yes my drivers are all updated. Anti-Virus is Windows Defender. I've already ran as admin and even changed/set priority for this application to above normal. Nothing has really helped...

Nestor · October 2017

ACESsiggy wrote: »

Not sure what else to do. I don’t seem to have any other issues while using my PC other than pc games. One thing that does get hot is my motherboards heat sink (not cpu’s heat sink).

Take the case side off, point a fan at the innards of the PC and see if you have the same issue with games.

Also, how old is your power supply? If it is aged, or was not a quality one to begin with (you would be surprised at how many crap PSU"s there are) it could also be the reason.

Heat Creep where the cards slowly unseat themselves with heat cycles can also cause this.

Double check all your power connectors and make sure they are fully seated along with the cards.

ACESsiggy · October 2017

Power Supply: Rosewill 850 supply. Seems to be working with no issues. I've checked the voltage trhough CPUID HWMonitor, EVGA OC Scanner X, etc and haven't seen any issues.

Double checked all connections.

I've also stress tested my CPU and GPU using EVGA OC utility. No issues maxed out with restarting or randomly freezing.

TheRealPotoroo · October 2017

ACESsiggy wrote: »

Power Supply: Rosewill 850 supply. Seems to be working with no issues. I've checked the voltage trhough CPUID HWMonitor, EVGA OC Scanner X, etc and haven't seen any issues.

Double checked all connections.

I've also stress tested my CPU and GPU using EVGA OC utility. No issues maxed out with restarting or randomly freezing.

An 850W PSU should have plenty of grunt left even after a few years of deterioration due to age, and a single GTX 560 won't strain it. My guess is it's motherboard dying.

SantieClaws · October 2017

This is a long shot yes.

Have you tried running Tamriel without addons?

There was one once a while ago. A crafting addon. That hard crashed the magic box of this one.

Khajiit only figured this out because the crashes always happened at - or just after - using a crafting station.

Yours with paws
Santie Claws

onemoxygirl · November 2017

I have had issues with each and every update... and each time I had to check for updates for both the GPU and Windows 10.. there were new updates with each patch!! Personally my launcher wouldn't work at all and I had to run repair SEVERAL times and restart before I was able to get into the game... I really didn't understand why the heck this was happening but it seems my GPU has updated drivers every few days so far!!! It probably is a GPU issues I am guessing?? Have you been able to fix the issue??

ACESsiggy · November 2017

Nope, thought it was a heat issue but it looks like the game is back freezing my computer. If it continues to do this I'll have to make a switch to WoW. Been playing that game and I haven't had any issues with my pc freezing. Fingers are crossed ESO can help fix the problem.

Hippie4927 · November 2017

I was having a freezing issue last year and someone told me to delete the ShaderCache file. I now do this regularly and my game doesn't freeze anymore.

Psyonico · November 2017

What's the location of that file, I figure it's worth a shot

TheRealPotoroo · November 2017

Psyonico wrote: »

What's the location of that file, I figure it's worth a shot

\Users\<username>\Documents\Elder Scrolls Online\live\ShaderCache.cooked

Psyonico · November 2017

Alas, that did not solve my problem, still crashed after about an hour

Hippie4927 · November 2017

Psyonico wrote: »

Alas, that did not solve my problem, still crashed after about an hour

Deleting the ShaderCache file was not a solution for crashing. It was a possible solution for freezing.

Zaldan · November 2017

have you run any checks on the memory modules, most memory has lifetime warranties but they can develop problems

Psyonico · November 2017

yeah, I've run RAM and CPU tests and they came back clean.

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