If the game is having issues with logging in or you get stuck at a loading screen, there are a couple things you can try that may allow you to get into Tamriel.


Create an Anti-virus or Firewall Exception for ESO

Each antivirus program is different and we recommend that you view the antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

• Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
• ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
• Steam.exe: C:\Program Files (x86)\Steam\steam.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

• C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
• C:\Program Files (x86)\Steam\

Repair the ESO Launcher

1. Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
2. Wait for the launcher to open completely.
3. If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
4. Open the Game Options dropdown menu and click on the option for Repair.
5. Allow the launcher to examine all the files for the game. This may take some time.
6. If any files are found to have problems, the launcher will re-download those files.

Delete the Program Data

1. Close the ESO Launcher.
2. Navigate to the patch installation folder,
3. By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
4. Locate and delete the ProgramData folder.
5. Restart the ESO Launcher.

Run launcher and game as an administrator

1. Right-click on the game Launcher and select Properties.
2. Navigate to the Compatibility tab.
3. Check the box that says Run as Administrator.
4. Click Apply and then OK.
5. Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).

Please let us know if these steps help. If they don't, the next thing you can do is contact customer support.