I was extremely angry when I saw that the duchess personality and the commander personality both didn't work as advertised. I put in a ticket and got my crowns back for both. I wasn't willing to hold my breath on their ever fixing them, and I can see I was correct. I can't believe they STILL haven't fixed them.
It's very disappointing they still haven't fixed the personality. I mean, having to toggle walk just to see one of the custom animations (and another is completely broken) doesn't cut it for the price. I don't blame anyone for seeking a refund. They're constantly pumping out new mount recolors but can't fix a few lines in the game so an animation actually is replaced on something they already released (and still sell). It's sad at this point.