Game keeps forcing log offs!!!

seipher09 · October 2017

Ok I will try to explain this as best as I can.

Multiple times a day this happens with ONLY eso. Sometimes it happens if I click quit the game, if I dc, if I'm afk a bit and get logged out all cause this.

The client seems to completely freeze and I get a black screen. No matter what I do I can not exit it. If I try hitting my windows button my start menu opens and if I click anything it opens but goes behind the black eso screen, if I open my task manager it opens fine but again is hidden behind the black eso screen, if I hit alt tab I can see other things that are open but clicking them does not bring anything over my eso screen.

Each time this happens I have no choice but hitting my windows key and hitting log off. I'm getting rather annoyed doing this multiple times daily. Does anyone know a fix for this or any way at all to just force close when I can't access anything (alt f4 also does not work)

ZOS_Bill · October 2017

@seipher09

The game freezing and crashing to a black screen multiple times could have a few causes. You will need to go through some troubleshooting to help narrow down the exact reason for this behavior. The first thing you can do is go through each step in the help article below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

If this doesn't stop the crashes from occurring, you can contact customer support with your game consultant for further assistance.