I'm on console. Xbox- NA server.
I've been playing since beta.
I run multiple guilds.
I run a Facebook group with nearly 1,000 people.
I operate a chatroom with over 200 active players.
I've invested thousands of dollars in ESO.
I have over 50 accounts just for selling.
I play 40+ hours a week.
I've completed the ENTIRE game. All quests.
I've gotten Emporer.
I've done every Trial.
I love this game.
I love many of the people in it.
BUT,
ZOS you have the worst customer service I have ever experienced.
I get disconnected every 15 min. This happens with exactly ZERO of my other games. There are even entire zones (Grahtwood, Wrothgar) I avoid to help prevent this. It doesn't really help.
You cater to new players and shun those who have stuck around through all of your bugs and exploits.
PvP is unplayable. The lag alone is bad enough. But every class has very broken skills that either don't work as intended or are just flat out broken. And don't get me started on the zergs.
Trials can't be completed because of the constant disconnections.
Overland quests are on easy mode.
The champion system was a great idea that you (ZO$) turned into a bad joke.
You don't ban exploiters or gold dupers.
You do nothing about bots.
I've never ONCE seen a GAMEMASTER.
You charge us for crowns and don't deliver them.
The crown store has become a gambling addiction for children. (Seriously, wtf?)
The state of the game is this,
ESO has the most potential of any MMO on the market or the horizon. But it's driven by a company that doesn't listen to its player base and clearly doesn't know what it is doing. In short ESO is amazing. Not because of the game itself, but because of its sheer potential. Zenimax on the other hand, your coders and combat team in my opinion fall short. And your marketing team... Well.. Crown Crates is all I can say.
I hope someone in Bethesda steps in and fixes this whole mess. Because the game isn't really playable and hasn't been for quite some time.
Thanks for listening. While some of this may seem harsh, it's an honest opinion of a player who has been here since Beta and has spoken with hundreds if not thousands of players. I am not alone.