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How would you rate zos customer service, 5 being very good 1 being very poor
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sevomd69✭✭✭✭✭
✭Everytime I had an issue that had to involve CS...it was solved promptly and to my satisfaction... as always YMMV...Edited by sevomd69 on August 11, 2017 1:49AM0 -
Balamoor✭✭✭✭✭
✭The only problem I have with ZoS is their community management issues....other than that I'm good.
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Marto✭✭✭✭✭
✭Emails arrive really fast, they're polite, efficient. Hell, they even gave me 90k as a compensation one time, when they couldn't fix my issue."According to the calculations of the sages of the Cult of the Ancestor Moth, the batam guar is the cutest creature in all Tamriel"0 -
Unfadingsilence✭✭✭✭✭
✭I have sent in at least 10 tickets and all where responded to within a day and resolved as well0 -
xSkullfox✭✭✭✭✭The customer service remembers me to this....
#added spoiler
Edited by xSkullfox on August 11, 2017 6:55AMGroupfinder:
The worst part is when it finally puts you in a group, your healer turns into a werewolf, your tank has 14k HP and the dps is heavy armor, using a restro staff and a two handed sword on the backbar. Then comes the 15 minute penalty before the cycle starts anew.
Rulz of Morrowind:- The first rule of Morrowind is: You do not talk about Morrowind.
- The second rule of Morrowind is: You do not talk about Morrowind.
- Third rule of Morrowind: Someone yells NDA stuff, uploads images, streams, the game is over.
- Fourth rule: only invited players can test.
- Fifth rule: one invite at a time, fellas.
- Sixth rule: crying or bashing on pts.
- Seventh rule: NDA will go on as long as they have to.
- And the eighth and final rule: If this is your first invite at Morrowind, you have to play.
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Cpt_Ati✭I have contacted about retrieving my deleted characters. Support did their job correctly.
I bought additional character slot but i couldnt use it so i asked for a refund because there was a bug. First, supporter said they cant refund crown because they will fix that bug soon. I asked them again and said i was ESO veteran. They refunded my crown back.Long Load Time-Wood Elf Nightblade 800+ CP0 -
I logged in just to vote on this 1. There has been questions & issues that I have had. And never heard back from anyone. Even had 1 person on here told me to message them & they would answer my question. Yea what a waste of my time Thanks!!!0 -
DjMuscleboy02✭✭✭✭✭I'll never forget my brother playing the beta and getting stuck in a wall when he spawned into the game and 3 months after beta ended he got an email saying his character had been moved and to "enjoy the beta." Had me in tears.Brodor - PC NA - ESO's only pure bodybuilding guild
Hodor, but stronger2 -
Cously✭✭✭✭✭
✭My experience with customer support was always fast and efficient. And I used them in many different occasions since the first day. It does take some patience to get through the canned responses, usually after the first mail they start to solve the problem, sometimes it takes two replies.0 -
CrisXD✭✭✭We all have different experiences when dealing with ANY customer service (some of them truly are awful!) but as for ZOS, every time I have had a problem that needed resolving, the ZOS customer support team have acted quickly and efficiently to get it sorted. For that reason they get 5 out of 5 from me
PS4 EU
Tamriel Dance Masters:
AD - Altmer MagSorc, Altmer Magplar, Redguard StamBlade(PVP)
EP - Nord Tank, Altmer MagSorc(PVP), Dunmer MagBlade(PVP)
DC - Redguard StamWarden, Breton MagDK
GM - The Taverneers PS4 EU
Feeling Fresh Traders PS4 EU0 -
POps75p✭✭✭✭you didn't put a zero in the poll so I didn't vote. maybe a -5 would have also been a good option1
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Karivaa✭✭✭✭✭I have found that when I have an issue and keep replying to their robot and uninformed replies, eventually I will be in contact with a gamer who works there and then they actually solve my problem. It can take at least 5 replies.0
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br0steen✭✭✭✭It seems the biggest pattern here is not a lack of effort or ability by zos but a lack of consistency.0
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Docmandu✭✭✭✭✭
✭If customer service entails fixing long standing grave issues.. then there needs to be a -10 option. This is by far the worst game company I ever had to deal with... and that is telling.. since I've also played quite a few EA games...
Edited by Docmandu on August 11, 2017 4:37PM0 -
Yakidafi✭✭✭✭✭
✭They helped me within 24h when i needed their help.Moons and sands shall be your guide and path.
PC EU/NA0 -
CMFan1966✭✭✭✭✭I've only needed them a few times, but when I have, they have been very prompt and very friendly. Getting to them can be kind of a hassle, but once there, I've never had any trouble.0 -
Nyladreas✭✭✭✭✭
✭✭✭✭A lot of people seem to be pissed.... I on the other hand have always had top, quick and friendly service from ZOS.0 -
gard✭✭✭✭✭I'd say they are pretty bad.
- I've had tickets where I didn't get any response other than the "we got your ticket" automatic email.
- I've had tickets where I explain in detail things I've tried only to get a response saying , "Did you try X?" after I explicitly said I tried X in the original ticket. (That one burns me up the most)
- Problems happen where I can't log in, or am being booted out, or bad latency, etc. I submit a ticket, then check the forums.. Sure enough, widespread problem... Nothing happens till Monday or after the holiday or whenever the next business day is.
- Botters reported .. months later the same bots are still in the same location.
Customer service doesn't seem to be a high priority for ZOS.0 -
Enemy-of-Coldharbour✭✭✭✭✭
✭✭✭✭✭I've only used customer service a couple of times, but each time was handled quickly and professionally.
Silivren (Silly) Thalionwen | Altmer Templar | Magicka | 9-Trait Master Crafter/Jeweler | Master Angler | PVE Main - Killed by U35
Jahsul at-Sahan | Redguard Sorcerer | Stamina | Werewolf - Free Bites | PVP Main
Derrok Gunnolf | Redguard Dragonknight | Stamina | Werewolf - Free Bites
Liliana Littleleaf | 9-Trait Grand Master Crafter/Jeweler (non-combat)
Amber Emberheart | Breton Dragonknight | Stamina | Master Angler
Vlos Anon | Dunmer Nightblade | Magicka | Vampire - Free Bites
Kalina Valos | Dunmer Warden | Magicka | Vampire - Free Bites
Swiftpaws-Moonshadow | Khajiit Nightblade | Stamina
Morgul Vardar | Altmer Necromancer | Magicka
Tithin Geil | Altmer Sorceress | Magicka
Dhryk | Imperial Dragonknight | Stamina
Guild Master - ESO Traders Union
PC/NA - CP 2560+0
