RX480 issues???

Cydone · August 2017

I have an MSI Gaming X RX480 4GB which comes factory OC'd at 1306 core and 1750 memory. More than a few times while doing pvp in Cyrodiil and doing dungeons, my gpu usage and core clock will drop SIGNIFICANTLY causing me to have SUPER amounts of lag. Like dropping from around 30fps in Cyrodiil to like 2fps causing me to get killed or, if I'm the healer, causing my group to get killed. This is the ONLY game where it happens. Battlefield 1 is fine. Black Ops 3 is fine. Planetside 2 is fine.....everything BUT ESO. Is anyone else having these issues with their RX480? Cause I've talked to a bunch of my friends that have Nvidia cards, ranging from the 970 to the 1080 and they NEVER have those types of issues. If you do have an RX480, have you run into these issues and have you found a fix??

Cydone · August 2017

Oh the rest of my system is as follows:

i7 4790k @ 4.6GHz
16GB GSkill Ares Ram 1333MHZ
ESO is on my SSD, Samsung 850 EVO 250GB
Windows 10 Pro 64bit.

Cydone · August 2017

I should clarify that my gpu usage will drop from around 40-60% down to like 0-5%. And the Core clock drops from 1306mhz down to 300mhz.

Cydone · August 2017

anyone?

ZOS_Bill · August 2017

Please check that your video card drivers are updated and that add-ons are not causing the fps decrease you are experiencing.

Ensure that your graphics card is updated

Please follow the manufacturer's installation instructions and try to run the game again as an administrator.

AMD Video Cards: http://www.amd.com

Click Drivers & Support.
Click the Find your driver button.

Add-Ons

We recommend that, while trying our troubleshooting steps, you remove all add-ons and any add-on managers you have for The Elder Scrolls Online.
After any patches to the game, any add-ons you have for the game will be out of date and may cause issues with the game that cause your FPS or general performance to drop dramatically. To resolve this issue, you should not only disable any add-ons, but completely remove them to make sure no residual effects are left behind.
To remove your add-ons, please navigate to the following default location and move these folders to your desktop so you can easily put them back later.
On PC, the typical default install path is: C:\Users\user.name\Documents\Elder Scrolls Online\live

Octopuss · August 2017

We have slightly similar PCs, only I have an older CPU (3770K).
I don't have a problem with my 480x, BUT I get lower framerates fairly often. It's not the card though. It's the game engine being lousily optimized, in my opinion. When you look at the game, it hardly looks like something a mediocre card should have problems with, and 480x is higher end or so.

edit: I somehow missed the lower clocks part (sorry it's morning here :P). My clocks stay high, but I run Windows 7. That shouldn't matter though.
I'd check for other stuff running in the background that might affect the GPU.
Also, do you play in fullscreen? That gives sort of an exclusive mode to the GPU and should probably be used.

Cydone · August 2017

ZOS_BillE wrote: »

Please check that your video card drivers are updated and that add-ons are not causing the fps decrease you are experiencing.

Ensure that your graphics card is updated

Please follow the manufacturer's installation instructions and try to run the game again as an administrator.

AMD Video Cards: http://www.amd.com
Click Drivers & Support.

Click the Find your driver button.

Add-Ons
We recommend that, while trying our troubleshooting steps, you remove all add-ons and any add-on managers you have for The Elder Scrolls Online.

After any patches to the game, any add-ons you have for the game will be out of date and may cause issues with the game that cause your FPS or general performance to drop dramatically. To resolve this issue, you should not only disable any add-ons, but completely remove them to make sure no residual effects are left behind.

To remove your add-ons, please navigate to the following default location and move these folders to your desktop so you can easily put them back later.

On PC, the typical default install path is: C:\Users\user.name\Documents\Elder Scrolls Online\live

I have tried removing all addons to no avail. I still get the drops. And I always keep my drivers up-to-date.

ZOS_Bill · August 2017

@Cydone Please check your inbox as we've sent you a PM to followup on this issue.

Cydone · August 2017

ZOS_BillE wrote: »

@Cydone Please check your inbox as we've sent you a PM to followup on this issue.

Thanks Billie. Sent you a reply and submitted a ticket.

xRIVALENx · August 2017

Did you end up solving this issue? It may just be me but the frequency on that Ram seems awful low, could it be potentially causing a bottleneck?

What mainboard are you currently running?

Cydone · August 2017

xRIVALENx wrote: »

Did you end up solving this issue? It may just be me but the frequency on that Ram seems awful low, could it be potentially causing a bottleneck?

What mainboard are you currently running?

The RAM wouldn't cause the GPU to drop it's core frequency. The MOBO I have is an ASRock Fatal1ty Z97X Killer Gaming.