From the other thread that was created, you are getting Error 108 when trying to get logged into the game. For this error you should first ensure the following ports are forwarded on your modem or router:

• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24500 through 24507
• TCP / UDP Ports 24300 through 24331
• TCP Port 80
• TCP Port 433

In addition, we recommend you add the following exceptions to your antivirus or firewall:

• Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
• ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe

Some antivirus programs require entire folders to be selected instead of a single file. When this is the case, the file paths below are what players should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

• C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\

Please let us know if any of these steps help. If you still can't log into the support portal we'd also like to know the exact error when you try to.