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• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
How do you actually contact customer support?
Lord_Ashkelon
Soul Shriven
I can log into the forums, just find. I can log into my account information, just fine. But whenever I am in either and click
on support it tells me I am logging in from a new computer/browser (which I am not btw) and they are sending me a code
to enter for my "safety". Yet I never receive the code.
I have followed all of the suggestions, clearing caches, restarted machine and program or browser, try using different browsers,
turning off firewalls, virus-protections, pop-up blockers, etc and I get no code. And of course I can't submit a ticket or get info
from support, because I need the code to access support.
So how can I, as a subscriber, actually get some support?
on support it tells me I am logging in from a new computer/browser (which I am not btw) and they are sending me a code
to enter for my "safety". Yet I never receive the code.
I have followed all of the suggestions, clearing caches, restarted machine and program or browser, try using different browsers,
turning off firewalls, virus-protections, pop-up blockers, etc and I get no code. And of course I can't submit a ticket or get info
from support, because I need the code to access support.
So how can I, as a subscriber, actually get some support?
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deleted210304-002304✭✭✭✭The standard way to open a ticket is to use the /help command while in game and fill out the form.0 -
MarrazzMist✭✭✭✭The standard way to open a ticket is to use the /help command while in game and fill out the form.
..unless you can't get into game. I don't have this problem, though everytime I log into support, it believes I'm using new computer. When I go to my account, I never get the first email, but there's option to re-request. Could you just go through web assist steps couple times for them to resend the code?
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Ignor✭✭Ingame support is not a solution if you are stuck on a loading screen. Ingame support has all kinds of pull down menu's for singling out your problem but none leads to client/install problems.1 -
MissBizz✭✭✭✭✭
✭✭✭✭✭I know that if your password is super long it does (or at least used to) not let you log into the support area. This seemed to be an issue for people that use password managers.Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord1 -
UppGRAYxDD✭✭✭✭✭
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Sry, cant help you there...I just have to deal with xbox support which might be worse. Felt I needed to post a gif tho cause its the forums."Stendarr's mercy be upon you, for the vigil has none to spare."1 -
Idinuse✭✭✭✭✭
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Edited by Idinuse on July 26, 2017 6:31PMSed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?0