The Elder Scrolls Online

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Issue with Gold edition as well as ESO Plus

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TruffleJones
TruffleJones
Soul Shriven
So for part one of my problem, the gold edition issue:

I purchased Morrowind the day it launched and that purchase came with the gold edition, which contains the previous DLC of Thieves Guild, Orsinium, Dark Brotherhood, and Imperial City. I had already purchased IC and Orsinium separately when they launched so I own those. Up until now I've had ESO Plus where I could access Thieves Guild and Brotherhood, but when my ESO Plus started acting up (issue 2 which I will address momentarily) I lost access to Thieves and Brotherhood despite having the gold edition. Both of these DLC say not collected and therefore I can not play them without ESO plus.

Part two:

My ESO plus was scheduled to renew July 1st. On June 30th I received my crowns, but my Plus was no longer active. I unsubscribed and turned off auto renew and then I manually re subscribed. The charge was placed on my card and I got my ESO plus back, for the night... Today when I logged in, my ESO plus is gone again and I have no idea what the hell is going on. I've tried all the trouble shooting provided by Zenimax and Microsoft to no avail, and when I reach out to Zenimax they just send the same default response of "Trouble shoot and if it doesn't work contact Microsoft".

Anyone experience this issue as well and have a solution without having to jump through hoops of automated responses.
  • LadyDestiny
    LadyDestiny
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    I'm having the same issue with plus today. Was inactive most of the day. Finally switched to active, and now after doing undaunted dungeons it has switched back to inactive. Account paid on 6/29 and received crowns. Really tired of this today and nothing open on the weekend.
  • TruffleJones
    TruffleJones
    Soul Shriven
    Apparently, if your ESO ends on the day it is supposed to be reinstated it bugs out. Especially if it's on the weekend.
  • JasonSilverSpring
    JasonSilverSpring
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    Are you sure your copy of ESO Morrowind included the gold edition? I don't believe they sold a version of ESO Morrowind that included the gold edition. I believe it was either ESO Morrowind which included base game plus Morrowind or the upgrade for people that owned some version of the base game.

    As to the issue of your ESO plus I have seen other threads about that same issue recently. I am not sure if they got sorted out.

    But, I believe you likely do not have the gold edition and will only get the DLC while the game registers that you have ESO+.
  • Balibe
    Balibe
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    @JasonSilverSpring ..... you are correct, Morrowind does not come with any DLC's regardless if it was a full purchase or upgrade.

    The gold edition is for new accounts, It includes ESO One Tamriel and the 4 DLC's. I do not think it can be applied to existing accounts just to add the DLC's. For an existing accounts with One Tamriel or Morrowind, they need to purchase the Guilds & Glory upgrade to add the four previous DLC's. Which is only available in the crown store. It does not include Morrowind .....

  • LadyDestiny
    LadyDestiny
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    TruffleJones wrote: »
    Apparently, if your ESO ends on the day it is supposed to be reinstated it bugs out. Especially if it's on the weekend.

    Interesting, but I have never had this issue since beta. I am getting a lot of reports in game from guild members now that this is happening. Zos needs to find out why microsoft has not fixed this for their player base. It is not just an individual problem.
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