Morrowind code

dbrand001 · June 2017

I keep getting emails and i got an ingame mail today telling me that I need to remember to apply my game code from my physical copy of the game to my acct. I have already done this and its even posted in my acct. Is this a general mail going out to everyone who bought the physical copy or should i be concerned that my acct is going to be locked out of Morrowind tomorrow?

THWIP71 · June 2017

Yeah, my wife and I have both been getting the same e-mails....3 times now in fact, with the latest one threatening deactivation within 24 hrs. We shouldn't really be surprised that ZOS screwed this all up as badly as they did...such a pathetic joke. I've already responded to the last e-mail, with attachments of both my original purchase receipt, required to gain early access, as well as the confirmation e-mails from ESO Team showing where my purchased codes were applied (which now give errors when plugged into the "redeem code" app, as further proof the codes were indeed used). I told them if there was ANY disruption of my or my wife's accounts, I'd be discontinuing our ESO subs and demanding full refunds of both the Morrowind content, as well as the pre-paid subs.

[Edit to remove threats]

THWIP71 · June 2017

Nobody from ZOS has bothered to comment on this topic, and/or offer a solution. I also still have not received a response from the ESO Team that keeps sending the annoying e-mails, nearly 2 days after I responded to them.

Rohamad_Ali · June 2017

I have the same email only my issue is ZoS installed Marrowind on my account not me . Like , cmon

THWIP71 · June 2017

Still no response....and the ticket just says "unresolved". Meanwhile, my wife's account has suddenly been cancelled. She received an e-mail this morning that she "successfully cancelled her ESO Plus"....even though she did NO SUCH THING.
She can't login to her account online, or to the game. We've spent easily over $500 each on this game since launch....not including the $1000+ I spent building her a brand new PC gaming rig, solely for this game, which we only play together.

I started a ticket on her behalf, but I fully expect to get a braindead response like "We're sorry, but for security and privacy reasons, your wife must log in to her account and start a ticket ; you cannot start one for her." (－‸ლ)

NoheartDan · June 2017

THWIP71 wrote: »

Still no response....and the ticket just says "unresolved". Meanwhile, my wife's account has suddenly been cancelled. She received an e-mail this morning that she "successfully cancelled her ESO Plus"....even though she did NO SUCH THING.
She can't login to her account online, or to the game. We've spent easily over $500 each on this game since launch....not including the $1000+ I spent building her a brand new PC gaming rig, solely for this game, which we only play together.

I started a ticket on her behalf, but I fully expect to get a braindead response like "We're sorry, but for security and privacy reasons, your wife must log in to her account and start a ticket ; you cannot start one for her." (－‸ლ)

Same for me!

My account has also suddenly been cancelled.

I got an e-mail with cancelled ESO Plus sub, even when I was trying to buy some crowns instead.

Nice done Zeni!
.
I can't login in my account or into the game.

getemshauna · June 2017

Got exactly same issue, I proved twice already my Morrowind purchase. I dont like how ZOS treats his players.

explicitdips · June 2017

Yeah, same thing happened to me, guys. I'm just waiting for the issue to be resolved. And it sucks, I just hope my guilds don't kick me out for inactivity for the last few days and the chick who sent me that snarky email feels a bit of remorse for being a jerkface. I figured this was a big problem. I feel for them, but thankfully so many people are having this issue that it will be resolved soon.

They should just reactivate everyone's accounts and have everyone submit photos of their receipts or the like.