I went to put items in my bank to clean my characters and fill the extra bank slots I got from being a paid member, and I thought some of the items weren't showing up. I wasn't sure because of the amount of items I was putting in, but I now just tried to transfer over a divines light ilambris shoulder into my bank to give to another character, and it's not there. I've checked both characters' inventory and the bank over and over and can't find it. I can't even submit a ticket for lost items. Getting perfect shoulders is one of the toughest items to get. I'm not even sure what else I've lost. This is not cool.