The Elder Scrolls Online

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The issues related to logging in to the European PC/Mac megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

Login issue

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Mastahbator
Mastahbator
Soul Shriven
I have problems to log in characters. I choose character from character login screen and then there is a message "LOGGING IN, Requesting character load" i wait for some time and get message "ERROR - an error has occurred. Please wait a few minutes and log in again." This happends about 8 times from 10 login attempts. IF i somehow get in to game and use weyshire or try to move other zone game starts loading zone, but kicks me out and give message "An error occurred. Please wait few minutes and log in again." Problems start about 3 days ago.
  • FleetwoodSmack
    FleetwoodSmack
    ✭✭✭✭✭
    ✭
    Can we get some details about your system, pretty please? :)

    Also have you tried without addons? Note; You also have to take out your saved variables as the API and game still access them. My recommendation is to move your Addons folder along with the saved variables to the desktop and replace them after you test it. If you're able to log in consecutively a few times without them, it's safe to say it's an addon. If not, we'll definitely need more details.
    Tell me lies, tell me sweet little lies!
  • Mastahbator
    Mastahbator
    Soul Shriven
    What you mean by addons? Do you mean expansions like Morrowind? Where i can find those saved variables? I all ready reinstall game, but it wont help. I have Morrowind early start.

    There are details:

    Time of this report: 6/2/2017, 12:53:37
    Machine name: DESKTOP-LC7UPGG
    Machine Id: Unknown
    Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170427-1353)
    Language: Finnish (Regional Setting: Finnish)
    System Manufacturer: MSI
    System Model: MS-7681
    BIOS: BIOS Date: 02/14/11 17:44:16 Ver: 04.06.04
    Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    Memory: 12288MB RAM
    Available OS Memory: 12270MB RAM
    Page File: 2911MB used, 11215MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.14393.0000 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: NVIDIA GeForce GTX 1050
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1050
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1C81&SUBSYS_85D21043&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 4095 MB
    Dedicated Memory: 2015 MB
    Shared Memory: 2080 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: ASUS MX279
    Monitor Model: MX279
    Monitor Id: ACI27C3
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI

  • Mastahbator
    Mastahbator
    Soul Shriven
    If you mean addons like mods, i dont use any.
  • Mastahbator
    Mastahbator
    Soul Shriven
    Now game worked about 30 mins ok, but when i try to go Dark Brotherhood sanctuary game kicks me out and msg: An error occurred. Please wait few minutes and log in again.
  • Miaura
    Miaura
    ✭✭✭
    Having the exact same issue as the OP, and am "investigating". Also repaired game files yesterday, did not help.

    My system (all that I know about it lol):
    Windows 7 ultimate
    Intel (R) Core(TM) i7-2600 CPU 3.40GHz
    16GB ram
    64bit
    Nvidia GeForce GTX 750 Ti
    edit: Iike the OP, I have finnish keyboard etc. and play in Finland, if that could have anything to do with this sudden problem..

    Started yesterday in game randomly when teleporting or transitioning areas, then started also happening randomly logging in from char screen, then today it did not let any char to login at all :( .
    Same message "ERROR - an error has occurred. Please wait a few minutes and log in again."

    Just disabling addons did not help; then I did as @IndyWendieGo suggested (thanks!) and took out addons and saved variables folders ( from libraries/documents /Elder Scrolls) :
    was then able to login to a char in Pulk on Vvardenfell but when exiting the mine, got the error. Now cant log back to her at all.
    Logged into a char in Velyn harbor and with her was now able to exit/enter buildings a couple of times, teleport to Snugpod and Sleek Creek houses, but when exiting Sleek Creek to Reapers march got the error again. Now cant log onto her in Sleek Creek house..
    Tried logging a char whos either in Rawl`Kah or Rawl`Kha bank, got the error again.
    Then : Logged onto a char in Daggerfall, was ok, but then was unable to entert DF thieves guild.
    -Char in Mournhold bank, was able to exit to Mournhold and re-enter bank...
    -2 chars in Vivec refuge, one could not login, one could ok, but unable to exit refuge.
    -Char in Vulkhel Guard, ok, able to enter/exit buildings.

    So, so far it seems the errors are worst with addons = cant play at all, and without addons they are worse on Vvardenfell and Rawl`Kha area.
    Yesterday the 1st time this started was when I tried to preview the Ald Velothi Harbor house from the store window. After that it was random on transition, but after managing to teleport to my st Delyn penthouse, it got very persistent, managed to get out of there but errors became very frequent for a while.. Then they slowed down and was able to play a couple of hours around Vvardenfell, interiors also, but made the mistake of teleporting to St. Delyn house again, and again errors became frequent after that... untill that char was trapped in Pulk :P.

    Another thing, maybe unrelated, that I noticed had changed yesterday is that for a long time I`ve allways had the message "Lua is reaching memory limit, please disable some addons" etc when logging into chars, but never bothered to do anything about it yet, just clicked it away...Yesterday that error message was not there anymore, wierd.

    Never had any such problems with Eso before in a couple of years, besides some lag sometimes.
    Now seems my two main chars and new warden are unplayable/stuck, and Vvardenfell seems unplayable, dont want to take more chars there for risk of getting stuck.
    Edited by Miaura on June 2, 2017 6:34PM
  • Miaura
    Miaura
    ✭✭✭
    hmm, propably unrelated, but I looked at your machine details @Mastahbator and I see you are finnish, so am I, playing from Finland and using finnish keyboard settings etc "stuff"...
    But yeah reporting that just in case.
  • Miaura
    Miaura
    ✭✭✭
    @Mastahbator ; found a workaround at least for me from this thread https://forums.elderscrollsonline.com/en/discussion/347288/error-can-not-connect-to-game-server-not-solved#latest
    So; every time before you login or change areas in game, remove ShaderCache.cooked file in the Documents/elderscrolls/live folder, and ProgramData folder in the Programfiles(x86)/ZenimaxOnline/Launcher folder.
    At least got my Char out of Pulk this way, I hope it keeps working untill this gets fixed.. Cause seems something needs fixing if messing with those files helped?
    (EDIT: however, just found when re-stuck in Veloth ancestral tomb, that you maybe should not remove ProgramData if ShaderCache.cooked has not yet been generated= only remove both when both have been generated, if not, just try to exit area normally... )
    Edited by Miaura on June 3, 2017 1:01AM
  • FleetwoodSmack
    FleetwoodSmack
    ✭✭✭✭✭
    ✭
    @Mastahbator ; Addons like Master Merchant, FTC, LUI, etc. Though with what @Miaura found, that looks fairly promising as a work around fix.

    For the record, addons are found in Documents\Elder Scrolls Online\live\AddOns.
    Edited by FleetwoodSmack on June 3, 2017 9:25AM
    Tell me lies, tell me sweet little lies!
  • kristianhornaeb17_ESO
    kristianhornaeb17_ESO
    Soul Shriven
    Same problem and prolly started sametime with others 3-4days ago and i also live in Finland. this work around seems to work decently time to time. I live between Turku and Tampere im using Elisa 4G. From Elisa they said that everything should be fine but they will recheck if something is wrong that will take 1-2days.
    https://youtube.com/channel/UC00Yd8j0a0BLtrTfHW2ryoA
    Check my channel for some nooby solo dungeon runs
  • Mastahbator
    Mastahbator
    Soul Shriven
    Problem continues. I try this way that Miaura told, but didint work for me. I dont have any addons. I live between Turku and Helsinki and using Elisa 4G. I dont have problems with any other devices that use this Elisa network in my home. Other games works fine too. Server patch coming tomorrow, so thumbs up :neutral:
  • Miaura
    Miaura
    ✭✭✭
    Ok interesting, I also use Elisa 4g and I live between Turku and Uusikaupunki ! Not found any other network problems and other games work.
    yeah thumbs up for server patch tomorrow!

    Yesterday I tried disabling IPv6 as suggested in this thread ; https://forums.elderscrollsonline.com/en/discussion/142393/kicked-to-login-screen-with-no-error#latest : after that I was able to login and play , enter/exit many buildings without using the ShaderCache & ProgramDataworkaround , had minimal load times and all looked swell - however when tried to switch chars went back to the error and could not load any characters anymore even with the workaround, finally gave up.

    Also tried re-installing the launcher as suggested in FAQ about login issues, I moved my launcher folder and tried downloading the launcher again from my account page "download game" button, but unfortunately the installer seems to think Im about to install the whole game again= says I don`t have enough space when I have 18gb left. (Would rather not uninstall the whole game yet, especially cause I also have PTS files, would take a long time to re-download...)

    Edited by Miaura on June 4, 2017 8:32PM
  • Rmmorang2134
    Rmmorang2134
    Soul Shriven
    hey, i am having the same issue with no fix at all, every time i try to request a character log it boots me back to the log-in screen, i have tried the fixes within this thread and still nothing

    specs from the report
    Time of this report: 6/3/2017, 20:23:22
    Machine name: DESKTOP-MRBN66S
    Machine Id: Unknown
    Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7693
    BIOS: V22.2
    Processor: AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
    Memory: 16384MB RAM
    Available OS Memory: 8140MB RAM
    Page File: 7840MB used, 2220MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.15063.0000 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Sound Tab 5: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: NVIDIA GeForce GTX 980
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 980
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_85181043&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 4095 MB
    Dedicated Memory: 3072 MB
    Shared Memory: 1023 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: AOC 2752H
    Monitor Model: 2752H
    Monitor Id: AOC2752
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
    Driver File Version: 22.21.0013.8205 (English)
    Driver Version: 22.21.13.8205
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.2
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 4/30/2017 8:00:00 PM, 901704 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71E3E-5080-11CF-FE53-15A51BC2DB35}
    Vendor ID: 0x10DE
  • kristianhornaeb17_ESO
    kristianhornaeb17_ESO
    Soul Shriven
    Miaura wrote: »

    Also tried re-installing the launcher as suggested in FAQ about login issues, I moved my launcher folder and tried downloading the launcher again from my account page "download game" button, but unfortunately the installer seems to think Im about to install the whole game again= says I don`t have enough space when I have 18gb left. (Would rather not uninstall the whole game yet, especially cause I also have PTS files, would take a long time to re-download...)

    Uninstalling game doesn't work..tested that. So for now best thing we can do is wait this maintenance and hope it will fix it.
    I did contact Elisa and they are checking if something is wrong with their network..and way this problem started and what happen pings going out from Finland it would seem that problem is in their network. When this problem started i had 250-500ms ping in speedtest in all out going test and inside Finland 18-25ms.. This was fixed next morning but logging issue to eso servers wasnt..so most likely Elisa fixing crew f***ed something..that wouldnt be first time :P
    https://youtube.com/channel/UC00Yd8j0a0BLtrTfHW2ryoA
    Check my channel for some nooby solo dungeon runs
  • Miaura
    Miaura
    ✭✭✭
    After todays maintenance, things are looking up for me :)!
    At first was not able to login from char select, but I turned off my net device manually and restarted the computer before turning it on, everything has worked normally after that for many hours, area transitions and switching chars, smooth.
    Still playing with IPv6 disabled and without addons but I guess Ill try putting those on too.
  • Mastahbator
    Mastahbator
    Soul Shriven
    After maintenance, my game works normally. So problem solved :smiley: Have fun all!
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