Question for Moderators on here.

NewBlacksmurf · May 2017

DRXHarbinger wrote: »

Rouven wrote: »

Wow, the aggressiveness. No wonder there is moderation happening. Btw discussing moderation is against the forum rules afaik. Maybe keep it on the communication aspect if your idea really is to discuss something.

Like I said, I have no quarrels with moderation being moderation, that is after all the definition of the word, censorship is entirely a different thing where there is no moderate response given, but a blanket operation of silence / bans / removal without warning

My questions above are perfectly valid questions from a dissatisfied customer, one of many out there and just want some answers.

But did you open a ticket and ask ?
Was the result after responding a few times (if you chose to do so) met with being ignored?

Or

Is it just a few forum threads that result in that conclusion?
Asking for clarity...

Avran_Sylt · May 2017

NewBlacksmurf wrote: »

Avran_Sylt wrote: »

Lemme tell you, they do read most of the posts, however it's usually all backlogged, and the hot-topic posts generally get more attention.'

Less that they post the less responses they get from players/less work they have to do. Also, I'd assume that the group that handles moderating on the forums is generally less involved with the development process and thus is less likely to comment on game changes, as they'd have to take time to ignore the ever growing list of threads/comments in order to find info on that one issue which will likely cause a burst of activity that will further bog them down.

This is of course under the assumption that this department is relatively small.

I'd suggest the mods are literally not involved in any development at all. Even Gina and Jessica.

Notice they receive developer input on what patch notes, announcements and updates to post so they are nothing more than informed editors.

I think people have little to no clue on who does what for ZeniMax.

Yeah, pretty sure that's the case, seeing as the ESO Live streams generally are questioning other teams and not supplying info much from their side.

If I recall I think the support line for ZoS is actually a hired third party, but don't take that as fact. Probably a fairly well jumbled mess of separate parties all around.

Turelus · May 2017

DRXHarbinger wrote: »

Turelus wrote: »

DRXHarbinger wrote: »

Cba to get drawn into an argument with you but you cannot legally waiver regardless if it's terms of service a product working as described. Not in the EU anyway. Same as those risk disclaimers we all sign for hazardous activities. You cannot waive liability for injury illness or death under the unfair contracts act. You can put whatever you please in these worthless terms it doesn't make them regocnised by law.

Well let us know how it goes... I will be interested to see how ZOS broke advertising laws.

Edit: Stupid draft saves.

It's pretty clear they are in breech, it is categorically a fact by viewing it on here, Youtube, Reddit etc that vmol on console has been broken / not working as intended you could say, since February and zos are still to this day advertising..

A brand new 12-player Trial! With both Normal and Veteran difficulty modes, the Maw of Lorkhaj will test your allies and your courage. Breach the gates of an ancient Khajiiti shrine, and confront the ghostly legions of Namiira in eerie lamp-lit corridors - complete with ruthless new enemies, terrifying bosses, and a wealth of treasure from the depths of Oblivion.

Play Dirty; Get Away Clean
Join an iconic Elder Scrolls guild
Unlock a Thieves Guild themed skill line
Experience all-new epic story content revolving around this iconic Elder Scrolls guild
Accept daily heist missions and take part in new criminal activities
Take on the challenge of a new 12-player Trial
Collect new items, armor sets, and more!

Thus far since February Xbox and PS4 markets are not able to under take this content as intended as inline with the performance of the rest of the game, and they are still selling this broken product after acknowledging the faults and providing no reasonable timeline for a fix.

Right, which is exactly why they have a TOS which states you agree to the fact their content may not always be working and that they don't have to fix it.

It's not great they bad at it all, but I really don't think you have a leg to stand on legally.

Also as the ASA proved with No Man's Sky unless there's specifically something in the trailer showing blatant missleadin footage and no "user experience may vary" clause they're not going to do anything.

I'm truly interested to how it goes, but I'm pretty sure ZOS has their butt's heavily covered legally on this.

DRXHarbinger · May 2017

NewBlacksmurf wrote: »

DRXHarbinger wrote: »

Rouven wrote: »

Wow, the aggressiveness. No wonder there is moderation happening. Btw discussing moderation is against the forum rules afaik. Maybe keep it on the communication aspect if your idea really is to discuss something.

Like I said, I have no quarrels with moderation being moderation, that is after all the definition of the word, censorship is entirely a different thing where there is no moderate response given, but a blanket operation of silence / bans / removal without warning

My questions above are perfectly valid questions from a dissatisfied customer, one of many out there and just want some answers.

But did you open a ticket and ask ?
Was the result after responding a few times (if you chose to do so) met with being ignored?

Or

Is it just a few forum threads that result in that conclusion?
Asking for clarity...

Yes. I have a substantial amount of emails kept as records. Rest assured I have covered all corners, plus I have a large amount of backers in game as witness to it and they themselves have tickets and responses saved. It's been well planned.

Turelus · May 2017

DRXHarbinger wrote: »

NewBlacksmurf wrote: »

DRXHarbinger wrote: »

Rouven wrote: »

Wow, the aggressiveness. No wonder there is moderation happening. Btw discussing moderation is against the forum rules afaik. Maybe keep it on the communication aspect if your idea really is to discuss something.

Like I said, I have no quarrels with moderation being moderation, that is after all the definition of the word, censorship is entirely a different thing where there is no moderate response given, but a blanket operation of silence / bans / removal without warning

My questions above are perfectly valid questions from a dissatisfied customer, one of many out there and just want some answers.

But did you open a ticket and ask ?
Was the result after responding a few times (if you chose to do so) met with being ignored?

Or

Is it just a few forum threads that result in that conclusion?
Asking for clarity...

Yes. I have a substantial amount of emails kept as records. Rest assured I have covered all corners, plus I have a large amount of backers in game as witness to it and they themselves have tickets and responses saved. It's been well planned.

Either way this ends, it's going to be bloody glorious to witness.

Stovahkiin · May 2017

DRXHarbinger wrote: »

NewBlacksmurf wrote: »

DRXHarbinger wrote: »

Rouven wrote: »

Wow, the aggressiveness. No wonder there is moderation happening. Btw discussing moderation is against the forum rules afaik. Maybe keep it on the communication aspect if your idea really is to discuss something.

Like I said, I have no quarrels with moderation being moderation, that is after all the definition of the word, censorship is entirely a different thing where there is no moderate response given, but a blanket operation of silence / bans / removal without warning

My questions above are perfectly valid questions from a dissatisfied customer, one of many out there and just want some answers.

But did you open a ticket and ask ?
Was the result after responding a few times (if you chose to do so) met with being ignored?

Or

Is it just a few forum threads that result in that conclusion?
Asking for clarity...

Yes. I have a substantial amount of emails kept as records. Rest assured I have covered all corners, plus I have a large amount of backers in game as witness to it and they themselves have tickets and responses saved. It's been well planned.

Good luck with tat

DRXHarbinger · May 2017

Turelus wrote: »

DRXHarbinger wrote: »

Turelus wrote: »

DRXHarbinger wrote: »

Cba to get drawn into an argument with you but you cannot legally waiver regardless if it's terms of service a product working as described. Not in the EU anyway. Same as those risk disclaimers we all sign for hazardous activities. You cannot waive liability for injury illness or death under the unfair contracts act. You can put whatever you please in these worthless terms it doesn't make them regocnised by law.

Well let us know how it goes... I will be interested to see how ZOS broke advertising laws.

Edit: Stupid draft saves.

It's pretty clear they are in breech, it is categorically a fact by viewing it on here, Youtube, Reddit etc that vmol on console has been broken / not working as intended you could say, since February and zos are still to this day advertising..

A brand new 12-player Trial! With both Normal and Veteran difficulty modes, the Maw of Lorkhaj will test your allies and your courage. Breach the gates of an ancient Khajiiti shrine, and confront the ghostly legions of Namiira in eerie lamp-lit corridors - complete with ruthless new enemies, terrifying bosses, and a wealth of treasure from the depths of Oblivion.

Play Dirty; Get Away Clean
Join an iconic Elder Scrolls guild
Unlock a Thieves Guild themed skill line
Experience all-new epic story content revolving around this iconic Elder Scrolls guild
Accept daily heist missions and take part in new criminal activities
Take on the challenge of a new 12-player Trial
Collect new items, armor sets, and more!

Thus far since February Xbox and PS4 markets are not able to under take this content as intended as inline with the performance of the rest of the game, and they are still selling this broken product after acknowledging the faults and providing no reasonable timeline for a fix.

Right, which is exactly why they have a TOS which states you agree to the fact their content may not always be working and that they don't have to fix it.

It's not great they bad at it all, but I really don't think you have a leg to stand on legally.

Also as the ASA proved with No Man's Sky unless there's specifically something in the trailer showing blatant missleadin footage and no "user experience may vary" clause they're not going to do anything.

I'm truly interested to how it goes, but I'm pretty sure ZOS has their butt's heavily covered legally on this.

OK right last thing I'll say on this point. After seeking advice from Law professor with a PHD from Oxford I'm certain I'll take his advice.

Next thing. If this was legally recognised practice don't you think the likes of Ford Motors and GM, Boeing, BAE, Lockheed Martin, Apple and Google to name a few would be duping people all over the world with a pathetic term like this "can't guarantee service"?? One answer...no.

Again the video games industry just hasn't had any precedent set against it yet to put them in their place.

End of. Professional advice sought and logic followed.

NewBlacksmurf · May 2017

Avran_Sylt wrote: »

NewBlacksmurf wrote: »

Avran_Sylt wrote: »

Lemme tell you, they do read most of the posts, however it's usually all backlogged, and the hot-topic posts generally get more attention.'

Less that they post the less responses they get from players/less work they have to do. Also, I'd assume that the group that handles moderating on the forums is generally less involved with the development process and thus is less likely to comment on game changes, as they'd have to take time to ignore the ever growing list of threads/comments in order to find info on that one issue which will likely cause a burst of activity that will further bog them down.

This is of course under the assumption that this department is relatively small.

I'd suggest the mods are literally not involved in any development at all. Even Gina and Jessica.

Notice they receive developer input on what patch notes, announcements and updates to post so they are nothing more than informed editors.

I think people have little to no clue on who does what for ZeniMax.

Yeah, pretty sure that's the case, seeing as the ESO Live streams generally are questioning other teams and not supplying info much from their side.

If I recall I think the support line for ZoS is actually a hired third party, but don't take that as fact. Probably a fairly well jumbled mess of separate parties all around.

According to their job page https://jobs.zenimax.com/requisitions/view/1033

"Contract Customer Support Agent
Division: ZeniMax Online Studios | Department: Customer Support | Location: Hunt Valley , MD, US"

s Customer Support Agent assists players with billing and technical issues on our Tech Support team. Candidates need to be able to work alternate shifts and weekends as required. We offer a fun, exciting and challenging environment in one of the most energizing organizations in the MMO space. This is a contract position.

There is another position described:
Social Agent
Division: ZeniMax Online Studios | Department: Customer Support | Location: Hunt Valley , MD, US

A Social Agent works with our online communities and official social media channels. The Social Agent is responsible for fostering a safe and constructive environment for our players, and providing help to our customers so that they can enjoy our products. In addition to assisting the community directly, the Social Agent will also assist other internal teams, and help maintain the platforms for Community Team and Customer Support initiatives.

We offer a fun, exciting, and challenging environment in one of the most energizing gaming organizations in the industry!

This is a contract position based in Hunt Valley, MD and not eligible for benefits.

Responsibilities:

Read, moderate, and respond to postings made by our community on Bethesda.net and other Bethesda forums
Maintain consistent enforcement of the code of conduct and educate members on community expectations
Participate in the design and launch of new customer initiatives for the forums and Mods
Report and analyse online content and sentiment
Perform other duties as assigned by supervisor

ZOS_Bill · May 2017

We are locking this thread as it is a discussion of moderation. As a moderator we do not work directly with the team who can provide some of the information on bugs or game updates being requested in this thread.

If you would like to discuss a moderation action, reply to the moderator who spoke with you. We have no intention of impeding on your opinions, feedback, or commentary on the forums, we simply ask that the forum rules are followed when posting.